Thorlabs

Sales

• Identify new opportunities and new markets for the Thorlabs OEM team representing Thorlabs catalog of over 22,000 products as well as complete custom solutions and capabilities
• Qualify and understand OEM customer technical needs (physics/engineering background required, optics/laser expertise preferred) to lead internal team of experts to deliver on OEM customer projects
• OEM and Key Account Management
• Dedicated point of contact for the customer
• Ensure that products and services meet or exceed customer expectations
• Handle all negotiations with OEM customers and Key Accounts
• Be the customer’s advocate within Thorlabs
• Work with OEM Project Managers, Solutions Engineers, and Sales Coordinators to provide customers with custom solutions from project conception to project end–of-life strategies
• Provides accurate sales forecasting to Industrial Sales Manager and helps define sales growth strategies for the region and specific target market growth
• Provides market feedback to R&D and MarCom groups
• Regular travel to customer facilities, industry trade shows, and Thorlabs locations. 30-50% travel is typical.
• Manage and maintain pipeline and opportunities in CRM

Regional Sales Manager

Communications

• Collaborate with leaders and departments to strengthen organizational culture, support change initiatives, and ensure effective communication during both routine operations and times of change or crisis.
• Develop and own the company-wide internal communications strategy and create a global content calendar to ensure timely and relevant information is shared with wide variety of employee audiences.
• Create, enhance, and manage content across various communication tools such as the intranet, newsletters, emails, videos, presentations, and other vehicles including social media to ensure every employee is informed, engaged and aligned with our mission, strategy and values.
• Develop compelling presentations, speeches, letters, and other communications for CEO, President, and other key leaders.
• Collaborate with the marketing department to develop video concepts, create storyboards, and oversee employee focused internal/external video communication projects from planning through delivery.
• Organize and manage internal events that strengthen company culture and employee engagement.
• Measure effectiveness of internal communications through surveys, metrics, and feedback loops, using insights to continuously improve

Communications Manager

Account Executive

• Serve as the primary point of contact for key accounts within the assigned region, ensuring consistent communication and relationship management.
• Coordinate, qualify, and manage incoming leads to drive regional growth.
• Develop sales opportunities by prospecting, researching, and identifying potential new accounts to achieve revenue goals.
• Maintain and update CRM data, including leads, opportunities, sales campaigns, and customer follow-ups.
• Collaborate with internal teams to support the deployment of targeted sales campaigns.
• Support volume pricing requests and ensure timely responses to customer needs.
• Communicate Thorlabs’ services, brand identity, and tailored solutions effectively.
• Promote and manage the New Lab Program by qualifying leads and supporting onboarding of new accounts.
• Enhance customer experience and provide E-Procurement solutions.
• Collaborate with the sales admin team to support quotes and order escalations.
• Travel to university campuses and government labs for customer visits and relationship development as needed.
• Rely heavily on data integrity in Thorlabs CRM platform.
• Manage assigned customer accounts within region and follow up on new business opportunities through proactive prospecting to achieve revenue goals.

Inside Sales Representative I

Customer Support

• Establish and maintain profitable professional relationships with customers
• Ensure customers receive world-class customer service and take complete responsibility for each customer contact
• Ensure End User Compliance, ITAR, and other regulatory processes are followed
• Set up customer accounts and assign correct accounts to web orders
• Process order and quote requests accurately (entry error rate no higher than 0.50%) and timely
• Present and discuss company products and services to current and prospective customers
• Respond to incoming telephone calls, emails, and chats
• Attend to customer questions, complaints, and concerns and facilitate satisfactory resolution
• Understand and appropriately use the company pricing system and policies
• Meet company standards for quantity and quality of work and adhere to company policies

Customer Service Representative I

Business Operations

• Own and manage configurations and changes to Microsoft Dynamics 365 (D365) within relevant modules
• Act as primary liaison between finance stakeholders (including business process owners and subject matter experts) and the IT team to translate business requirements into actionable system configurations and enhancements
• Support standardization of processes globally while accommodating local variations
• Maintain thorough documentation for all configurations, system changes, and requirements for audit and compliance purposes
• Lead change management activities for system updates, upgrades, and new features to ensure minimal disruption and effective user adoption
• Collaborate with internal teams and external auditors to ensure D365 supports reporting, auditing, and compliance requirements
• Regularly assess system performance and suggest improvements working closely with internal and external teams to optimize D365 for greater efficiency and effectiveness
• Configure finance and accounting modules including financial reporting, budgeting, general ledger, accounts payable/receivable, and tax management
• Enable robust financial reporting, budgeting, compliance, and audit processes
• Collaborate closely with finance teams and IT to continuously refine system configurations and support global process standardization efforts

Business Process Architect

IT Support

• Process and prioritize incoming service requests and troubleshoot network connectivity, cloud services and applications, printing, scanning, phone, and endpoint equipment via the Halo ITSM system
• Assist in deployment, maintenance, and support of end point operating systems: hardware, applications, and software
• Log all service request communications and resolutions thoroughly in the ITSM system
• Collaborate with Inventory and procurement team on repairs, replacements, and upgrades
• Ensure endpoint devices are updated and in compliance
• Assist users with software / security related enquiries
• Monitor and maintain all audio and visual IT equipment, printers, scanners, and endpoints
• Assist with the configuration, deployment, and troubleshooting of company approved software
• Assist with on-boarding and training of new hires on IT resource use and security policies
• Partner with Team Lead to review and escalate tickets as required to next level support
• Assist and develop the IT knowledge base by documenting new technology and checking for accuracy on existing technology
• Participate in technology team meetings and provide content on continuous improvement
• Hours: 10:00a.m. - 7:00p.m. Monday - Friday
• Location: On-site in Newton, New Jersey; may be required to undertake duties at other Thorlabs locations
• Physical Activities: Occasionally stoop, kneel, crouch, climb or crawl; frequently lift/move up to 10 pounds; occasionally lift/move up to 50 pounds

IT Specialist I

QA Engineer

• Responsible for developing test systems and releasing them to production
• Design, assemble, and troubleshoot specialized hardware in support of automated manufacturing systems and procedures
• Extensive software development of Windows-based applications to automate test and characterization of new products
• Work directly with electrical engineers, mechanical engineers, assembly personnel, and other electro-optic engineers to ensure designs and manufacturing techniques meet customer specifications
• Conceptualize and design electro-optic test systems and fixtures
• Develop robust software applications to automate measurement and tracking of the product
• Prototype, develop, test, and qualify new test systems for use in manufacturing
• Create budgets and schedules for new developments
• Maintain documentation throughout the system development process
• Create assembly and test work instructions and train personnel
• Specify and purchase all parts and equipment required; interact with vendors

Test Engineer I

Support Engineer

• Provide expert level technical support by solving complex problems, troubleshooting, and guiding customers to product solutions for their applications and experiments.
• Reproduce complex set ups and create technical solutions in the lab.
• Support Marketing and Sales activities by attending Tradeshows and Customer visits.
• Develop Marketing Materials such as test data, white papers, or video for use on our website or through other distribution channels.
• Provide high level technical support via phone, web chat & email to customers worldwide.
• Participate in product improvement and new product development via Thorlabs product development forum.
• Provide feedback to internal marketing and design/manufacturing teams to refine customer requirements.
• Assist with creation and reporting of group KPIs and data metrics and participate in resource scheduling.
• Conduct training of internal tool usage, logistics, operational principles, and applications and mentor new team members.

Photonics Support Engineer III

Engineer

• Participate in the research, development, and introduction of precision, motorized, mechanical devices and control systems under general supervision
• Design and develop precision, motorized, optomechanical devices and control systems
• Assist with the selection and integration of various motorized elements and feedback apparatus within new and existing devices
• Generate, modify, and maintain code for data collection and device control software
• Conduct market research and work with existing customers to determine appropriate design requirements for projects
• Conduct detailed, iterative experiments and simulations on mechanical and electronic devices
• Compile and present lab reports utilizing MS Office software
• Direct and coordinate fabrication and installation activities to ensure products and systems conform to engineering design and customer specifications
• Perform data entry, document revision, and control in the Thorlabs ERP system
• Occasional duties at other Thorlabs locations as required

Motion Control Engineer I

• Identify problems and provide solutions for manufacturing issues related to newly released products and established production workflow
• Participate in design reviews with engineering to identify proper testing procedures and potential issues prior to production release
• Conduct training with production personnel to improve manufacturing and testing processes
• Interface with engineering and operations to ensure transfer to production follows approved release processes, requirements, and specifications
• Collaborate with RMA and service departments to inspect returns, find root causes, and implement corrective actions to prevent future failures
• Create and maintain testing process documents
• Collaborate with technicians and assembly personnel to revise assembly and test procedures for TAP products
• Create jigs and fixtures to improve testing methods, efficiency, and reduce component damage and waste
• Assist in engineering changes identified through prototype and pilot runs to increase manufacturability
• Help create and maintain production routing steps and timing
• Assist in revision control and documentation verification
• Keep current with newest metrology techniques and equipment and look for opportunities to implement; may undertake duties at other Thorlabs locations as required

Manufacturing Engineer I, Optical Metrology

• Provide Helpdesk Support for IT requests/issues reported via tickets, emails, walk-ins, Teams and telephone, and handle escalations from 1st level support.
• Administration of Active Directory domain, servers and applications running on them.
• Keep software and server infrastructure up to date through patching, updating, upgrading and replacing.
• Provide end-user trainings and orientation on the IT resources provided.

IT Specialist

Human Resources

• Unterstützung des Recruiting-Prozesses, von der Stellenausschreibung bis zur Koordination von Interviews
• Mitarbeit in der operativen Personalbetreuung und Bearbeitung administrativer HR-Aufgaben
• Begleitung laufender HR-Projekte sowie eigenständige Übernahme von Teilprojekten
• Pflege und Dokumentation der elektronischen Personalakten und Personalstammdaten

Werkstudent/in, Human Resources

Engineering Manager

• Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.
• The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC).
• This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities.
• Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.
• Essential Job Functions include the following, but are not limited to:
• Leadership & Strategy:
• Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture.
• Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement.
• Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes.
• Present to executive stakeholders and help translate technical risk into business impact.
• Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment.
• Security Architecture & Engineering:
• Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT).
• Lead the design and implementation of security controls, frameworks, and reference architectures.
• Oversee architecture reviews, and secure-by-design practices across the organization.
• Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation).
• Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP).
• Identity & Access Management (IAM):
• Lead the Security Engineering function responsible for Identity and Access Management
• Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle.
• Drive IAM policy creation and enforcement across service, privileged, and user accounts.
• Guide the definition of IAM operating models, access certification processes, and automation of identity governance.
• Security Operations & Incident Response:
• Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response.
• Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities.
• Plan and oversee penetration testing, forensic analysis, and incident investigations.
• Governance, Risk, & Compliance:
• Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR.
• Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk.
• Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning.

Security Engineering Manager

• Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. The Human Resources Business Partner assists in aligning Thorlabs’ people strategy with the business strategy. They are a key link to the leaders and employees within their client groups to drive culture, talent, and employee engagement. Build and maintain influential relationships by being a strategic partner with management and a resource and support for the employees. Ensure HR policies, procedures, tactics, and methods in support of the company’s overall HR strategy are communicated and implemented properly and consistently throughout the assigned site/business unit and at all stages of the employee life cycle. Act as an advisor or coach to all employees including leadership. Coordinate and implement services, policies, and programs through the direction of the HR Manager. Occasional duties at other Thorlabs locations may be required.

Human Resources Business Partner

Full-stack Engineer

• Design, implement, optimize and test embedded firmware in C for various electronic devices and systems.
• Debug and resolve issues in existing firmware.
• Collaborate with electronic design engineers, embedded and PC software engineers and mechanical engineers to ensure firmware compatibility and integration with the target hardware platform.
• Maintain comprehensive documentation for firmware designs, code, and development processes.
• Perform code reviews and develop and execute firmware test plans to ensure robustness under various operating conditions.
• Look to unify code across products where applicable by abstracting to libraries.
• Continually improve development best practices and codebase quality.
• Ensure that firmware complies with industry standards, safety regulations, and quality standards.
• Provide technical support to cross-functional teams, including troubleshooting and debugging firmware-related issues.
• Work collaboratively with other departments to ensure complete knowledge transfer of products into production is effective.
• Stay up to date with new development technologies and tools for the role.