Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Independently manage and resolve complex or escalated customer cases using advanced troubleshooting techniques
• Apply deep EHR platform expertise to diagnose technical and workflow-related issues
• Leverage AI-powered tools and automation to accelerate case resolution, improve accuracy, and enhance decision-making
• Identify opportunities to incorporate AI and workflow automation into daily support operations
• Partner with cross-functional teams to drive timely and effective issue resolution
• Mentor junior specialists, including coaching on effective use of tools, systems, and emerging AI capabilities
• Contribute to and maintain knowledge base content, incorporating AI-assisted documentation and content optimization
• Analyze recurring issues and trends using data and AI insights, recommending improvements to processes and customer experience
• Manage customer escalations with professionalism, empathy, and clear communication
• Track and report on case trends, leveraging dashboards and AI-driven insights to inform continuous improvement

Customer Support Specialist III

• Servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts
• Qualifying new clients by reviewing patient orders and clinical notes
• Reviewing patient paperwork to ensure it is complete and accurate
• Initiating initial calls to patients to establish relationships, ensure receipt of pump and supplies
• Initiating scheduled follow-up calls with patients to monitor pump usage and supply needs
• Reviewing records and working with wound care nurse to determine ongoing need for pump when applicable
• Ordering home wound care supplies to be delivered to patients
• Monitoring usage of supplies and other consumables at the account
• Processing customer and patient orders
• Handling customer and patient complaints
• Producing and submitting reports as requested by Management
• Processing documents in fax server as required
• Answering phones as required
• Other duties as assigned

NPWT Customer Care Coordinator

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Provide service-focused support with schedule flexibility once certified

Call Center Representative – Customer Support

• Receive medical claims from HCPs or patients
• Vetting claims against program specific business rules
• Determine if claims should be paid or rejected
• Provide support for customer requests via phone, email, fax, or other means of contact
• Suggest recommendations to management for operational challenges
• Ability to work 40 hours per week (shift available: 10:00am - 7:00pm ET)

Medical Biller, Claims Processing – Patient Support Representative

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Member Support Specialist

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

🌐
Worldwide
❌ Jobs You've Hidden
⭐️ Saved Jobs
✅ Applied Jobs
✉️ Email Alerts
👤 Account
This job opening is no longer available.
Similar Jobs
Customer Service Representative, Bilingual in Spanish

🕒 April 23

Alignment Health

501 - 1000

⚕️ Healthcare Insurance

Website
LinkedIn
All Job Openings

Providing specialized member support and assisting with healthcare navigation for seniors. Ensuring members access care and maintaining coordinated care pathways for quality outcomes.

🇺🇸 United States – Remote

💵 $44.8k - $67.2k / year

💰 $135M Series C on 2020-03

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Product Support Specialist – BlackLocus

🕒 April 23

The Home Depot

10,000+ employees

🛒 Retail

👥 B2C

Website
LinkedIn
All Job Openings

Product Support Specialist managing technical support and user engagement leveraging SQL and AI at Home Depot. Collaborating on data-backed content recommendations and application adoption.

🇺🇸 United States – Remote

💵 $45k - $130k / year

💰 Debt Financing on 2007-07

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Customer Support L1

🕒 April 22

KASHIO

51 - 200

💳 Fintech

☁️ SaaS

🤝 B2B

Website
LinkedIn
All Job Openings

Customer Support L1 providing specialized support for Kashio payment platform. Handling complex cases for corporate clients and collaborating with technical areas.

🇺🇸 United States – Remote

💰 $500k Seed Round - KashIO on 2021-04

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🗣️🇪🇸 Spanish Required

Customer Service Representative, Bilingual in Spanish

🕒 April 22

Alignment Health

501 - 1000

⚕️ Healthcare Insurance

👥 B2C

Website
LinkedIn
All Job Openings

Customer Service Representative providing outreach and support to healthcare members. Ensuring access to care and assisting with healthcare needs for seniors.

🇺🇸 United States – Remote

💵 $44.8k - $67.2k / year

💰 $321.1M Post-IPO Debt - Alignment Health on 2024-11

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Customer Service Representative, English & Spanish Speaking

🕒 April 21

MULTI SEAL Tire Sealants

11 - 50

🛒 Retail

Website
LinkedIn
All Job Openings

Customer Service Representative providing bilingual support and resolution to tire purchase inquiries. Responsibilities include call handling, ticketing support, and customer service tasks.

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🗣️🇪🇸 Spanish Required

Search More Customer Support Jobs
🌐
Worldwide
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com
Search
Search Jobs by country
Search jobs by city
Search jobs by job title
Search entry-level jobs
Search junior-level jobs
Search senior-level jobs
Search jobs by tech stack
Search jobs by contract type
Search remote internships
Search remote part-time jobs
Remote jobs Anywhere in the World
Companies Hiring Anywhere in the World
Companies Hiring Sales People Anywhere in the World
Companies Hiring Software Engineers Anywhere in the World
Resources
Advice
Tips for finding remote jobs
Interview questions and answers
Resume examples
Cover letter examples
Post a job
Affiliates
Privacy policy
Terms of service
Job board SEO course
AI Apply Copilot
OpenClaw job finder
Jobs by Country
Remote jobs anywhere in the world (Worldwide remote jobs)
Remote jobs United States
Remote jobs Australia
Remote jobs Brazil
Remote jobs Canada
Remote jobs France
Remote jobs Ireland
Remote jobs Germany
Remote jobs Netherlands
Remote jobs Spain
Remote jobs UK
Popular Jobs
Remote data analyst jobs
Remote customer support jobs
Remote executive assistant jobs
Remote marketing jobs
Remote product designer jobs
Remote product manager jobs
Remote project manager jobs
Remote recruiter jobs
Remote sales jobs
Remote software engineer jobs
Jobs by Type
Remote full-time jobs
Remote part-time jobs
Remote contract jobs
Remote internship jobs
Remote entry-level jobs
Remote jobs with no experience required
Remote junior jobs (1-3 years of experience)
Digital nomad jobs
Remote jobs with no degree required
Freelance remote jobs
Temporary remote jobs
Remote jobs hiring now
Stay at home mom jobs

Customer Service Representative

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system
• Organize and maintain policy files to ensure proper documentation management
• Assist with the creation, documentation, and continuous improvement of processes
• Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work

• Under the supervision of a Crisis Communications Program Manager, Crisis Support Specialists (CSS) provide crisis and suicide intervention, brief supportive counseling, care coordination, and information and referral services over the phone and via text/chat for individuals, families, and agencies seeking assistance.
• As part of the clinical team, CSSs respond to incoming and scheduled outgoing contacts in a timely and compassionate manner, ensuring all interactions meet contractual obligations and program metrics.
• CSSs are responsible for assessing immediate needs, providing direct care, and ensuring appropriate follow-up care or referrals to support safety and well-being.
• Respond to calls, chats, and texts (988 Suicide & Crisis Lifeline and local crisis lines) in a compassionate and professional manner with a trauma sensitive lens.
• Collaborate with individuals in crisis, their family members, and relevant treatment team members (internal and external) to support treatment and recovery.
• Deliver person-centered services aimed at promoting skills for coping with and managing behavioral health symptoms, with a focus on recovery and resilience.
• Facilitate the use of natural supports and community resources to enhance recovery and resilience.
• Assess strengths, identify needs and barriers, and address obstacles related to an individual's crisis and short-term goals.
• Provide supportive services such as education, counseling, problem-solving, role modeling, referral, advocacy, and crisis intervention.
• Coordinate and facilitate appropriate referrals to community services, including behavioral health and substance use services.
• Ensure adherence to all procedures and protocols for the specific service queue (text/chat, crisis calls, or care coordination).
• Remain prepared to respond promptly and professionally to service requests throughout scheduled shifts.
• Collaborate with Certified Community Behavioral Health Clinics (CCBHCs), hospitals, and other providers to address the needs of individuals served.
• Conduct follow-up communications (calls, texts, or chats) to provide postvention support following initial service contact.
• Complete all required documentation accurately and in a timely manner.
• Maintain current knowledge of all agency and program trainings, completing them as required.
• Adapt to shifting work priorities and thrive in a fast-paced environment, while maintaining professionalism and a positive attitude.
• Uphold confidentiality and privacy according to Health Information Portability and Accountability Act (HIPAA) standards.
• Promote healthy relationships, professional boundaries, ethical practices, and a kind demeanor both in the workplace and as a public representative of the organization.
• Demonstrate the ability to work effectively within a team and independently when necessary.
• Perform any additional duties as assigned to support the organization's mission and objectives.

Crisis Support Specialist

• Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs
• Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making
• Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies
• Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates
• Submit, track, and manage project requests to help ensure completion within defined service level agreements
• Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives
• Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications

Sales Support Specialist

• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Advocate for the client to ensure their needs are being met.
• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.
• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.
• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.
• Working with our clients to learn and understand their current workflows.
• Keep diligent records of all client meetings, tasks, and deliverables.
• Seeking out and nurturing relationships with power-users and influencers within client sites.
• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues.
• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score.
• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment.
• Collaborating with first responders, which is a uniquely satisfying experience.
• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

See all jobs on JobTailor

Licensed Customer Service Representative II

Customer Support Specialist III

NPWT Customer Care Coordinator

Call Center Representative – Customer Support

Medical Biller, Claims Processing – Patient Support Representative

Customer Service – Temporary

Customer Care Agent

Customer Support Advocate

Member Support Specialist

Manager, Customer Service – LTC Transactions

Customer Service Representative

Customer Service Representative

Crisis Support Specialist

Sales Support Specialist

Customer Service Representative

Support Specialist

Customer Service Representative

Business Support Representative

Healthcare Customer Service Representative

Customer Experience Manager