Customer Support

• Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication
• Resolve customer inquiries and complaints in a timely and accurate manner according to company and regulatory requirements
• Work with peers, other departments, and leadership to find appropriate solutions to problems
• Perform assigned job-related duties as required, including any special projects

Customer Experience Representative

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Drive and monitor proper date management, item management on ISCC items in the Cust Main Screen
• Monitor item pricing structure to adhere to ISCC pricing guidelines
• Monthly reporting on ISCC (or as required basis)
• Yearly reporting on totals items sold including ISCC items
• Monitor and resolve ISCC exclusion reports
• Provide foundational data for Sustainability Team
• Maintain and troubleshoot EDI (Electronic data interchange) connectivity with customers
• Be the point of contact for assigned external customers regarding product inquiries, returns, credits, and general inquiries.
• Work closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes
• Perform new item upload and maintenance in the OneWorldSync Portal to meet GDSN requirements.

Customer Care Analyst

• Coordinate emergency and time-sensitive drug and alcohol testing requests, ensuring timely scheduling and service delivery for employer clients.
• Serve as a primary point of contact for key accounts, providing responsive support and resolution throughout the testing process.
• Identify, schedule, and communicate with collection providers to support routine, random, post-accident, and onsite collection events.
• Document case activity accurately in scheduling and contact center systems while managing inbound customer requests and follow-up activities.
• Partner with employers, collectors, and internal teams to address service issues and maintain continuity of testing operations.
• Coordinate with warehouse and logistics teams to ensure collection providers have the supplies needed to complete scheduled events.
• Support invoice and payment processes by working with collection providers and accounting teams to resolve discrepancies and inquiries.
• Monitor active cases, escalate concerns when appropriate, and help ensure testing events are completed accurately and on time.
• Negotiate collection event pricing as needed while balancing service quality and operational requirements.

Business Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Greet and process incoming truck drivers, ensuring timely check-in and dock flow
• Coordinate and schedule inbound and outbound shipments, including pickups and deliveries
• Respond promptly to customer inquiries via phone and email
• Provide accurate updates regarding shipment status, scheduling changes, and order details
• Maintain detailed and accurate records, including driver logs, shipment documentation, and customer communications
• Collaborate with warehouse personnel to ensure accurate and on-time order fulfillment
• Address routine issues, escalate concerns as needed, and contribute to smooth daily operations

Customer Service Representative – Industrial Logistics

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Takes calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
• Makes outbound calls and takes inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
• Manages both common and challenging objections and concerns from consumers
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed
• Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
• Skillfully works within both internal and client systems
• Adheres to company Core Values and Strategic Anchors

Healthcare Customer Service Representative

• Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
• Answer the Fiscal Services toll-free support line, assisting employers with Electronic Funds Transfer (EFT) remittances, pay period reporting, employee enrollments, employer portal navigation, and other reporting and contribution questions.
• Document employer interactions to ensure accurate records and consistent follow-up.
• Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
• Review reports to identify and resolve reporting issues.
• Process adjustment requests and arrearage certifications with accuracy and attention to detail.
• Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
• Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Perform a variety of administrative services within the Collections Department
• Become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws
• Work closely with and take direction from Collections Management
• Prepare pay-off letters for banks and title companies
• Send Itemized Statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Perform other duties as assigned
• May assist with special projects
• Provide input for errors and irregularities
• Will be trained on collections software and vendor systems

Collection Support Specialist

• Answer incoming calls and respond to customer emails in a timely and professional manner
• Provide excellent customer service by addressing and resolving customer inquiries and concerns
• Maintain accurate customer records and update our database with any relevant information
• Collaborate with team members to ensure customer satisfaction and provide support when needed
• Stay updated on company products, services, and policies to effectively assist customers
• Escalate any complex issues to the appropriate department for resolution
• Follow up with customers to ensure their needs have been met and maintain positive relationships

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Customer Care Representative

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

• Connecting with customers primarily through email to resolve customer concerns submitted through our website.
• Responding to internal email requests submitted by Store Leaders and Store Associates.
• Following up on all email cases submitted by Internal Phone and Chat Specialists to ensure resolution.
• Providing assistance and following up with customers who initially reached out via Live Chat but, due to availability, submitted their requests via email.
• Acting as the first point of contact for most customer issues and ensuring timely escalation to other departments as needed.
• Communicating with customers and employees in a friendly, respectful, and professional manner.
• Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport.
• Supporting customers in a courteous, friendly, and professional manner while adhering to Quality and KPI guidelines.
• Resolving all customer concerns within 48 hours, with the first customer communication occurring within 24 hours.
• Taking ownership of customer issues through resolution in real time or via timely follow-up by utilizing available tools and resources.
• Accurately documenting customer accounts, orders, and Salesforce cases to ensure complete information is available for issue resolution.
• Participating in activities designed to improve customer satisfaction and business performance.
• Following communication procedures, guidelines, and company policies.
• Offering additional products and services when appropriate.
• Collaborating with the management team to stay up to date on new products, services, and processes.
• Collaborating with cross-functional teams to escalate customer-impacting issues.
• Processing orders and managing orders as needed.
• Providing Sales Recovery whenever possible rather than simply canceling customer orders.
• Striving to resolve customer issues during the first interaction through proactive problem-solving.

Customer Service Specialist – Case Management

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets.
• Identify and resolve customer issues, using various troubleshooting methods and resources.
• Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions.
• Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams.
• Create documentation and knowledge base articles to improve service delivery.
• Act as liaison between clients and management to enhance overall customer experience.
• Meet live chat, response time, and customer satisfaction performance targets.

Customer Support Specialist

• The Technical Customer Care Specialist I will manage a variety of interactions with clients via phone, email, and other methods of communication supporting the DMS technical call center
• Handle routine customer questions relating to product usage, as well as technical support issues
• Maintains expert-level knowledge of Dealertrack Solutions and Products
• Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products function
• Accurately logs all customer information in the CRM customer ticketing system
• Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure
• Follow-up skills
• Ability to handle and respond to multiple open issues
• Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely
• Ability to work required shifts both independently and within a team organization
• Facilitate communication from Support Team to other departments as needed to complete Cases

Customer Support jobs in Kansas

See all jobs on JobTailor

Customer Experience Representative

Seasonal Customer Service Team Supervisor

Customer Care Team Member

Customer Care Analyst

Business Support Specialist

Customer Service Representative

Operations Support Specialist

Tier 2 Customer Care Team Member

Customer Service Representative – Industrial Logistics

Healthcare Customer Service Representative

Customer Service Representative

Bilingual Customer Service Representative

Collection Support Specialist

Customer Service Representative

Customer Care Representative

Customer Service Representative

Customer Service Specialist – Case Management

Sales/Customer Service Representative – English

Customer Support Specialist

Technical Customer Care Specialist I – Dealertrack DMS Fixed Ops