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Customer Care Representative
Careers at CrownCustomer Care Rep processing incoming calls and dispatching technicians for Crown Equipment Corporation. Supporting service operations with billing and record management tasks.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organizational and communication skills while effectively managing technician dispatch, payroll entry, and service billing. Proficient in multitasking and maintaining accurate records in a fast-paced environment.
Highest-signal resume keywords
Excellent Phone SkillsMicrosoft Office ExperienceOrganizational SkillsCommunication SkillsMultitasking Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technician DispatchPayroll EntryService BillingWork Order CreationRecord Maintenance
Soft Skills
Leadership SkillsGood CommunicationOrganizational Skills
Tools & Technologies
Microsoft Office
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer ServiceService TechniciansParts Processing
About the role
Key responsibilities & impact- Process incoming calls from both Crown customers and Service Technicians
- Dispatch technicians
- Enter technician payroll hours
- Process parts and service billing
- Create daily work orders
- Maintain records and files
- Assist other departments as needed
Requirements
What you’ll need- Less than 2 years related experience
- High school diploma or equivalent
- Excellent phone skills
- Good communication, organizational, math and computer skills
- Experience with Microsoft Office
- Leadership skills, technical experience and knowledge a plus
- Ability to multitask
Benefits
Comp & perks- Health/Dental/Vision/Prescription Drug Plan
- Flexible Benefits Plan
- 401K Retirement Savings Plan
- Life and Disability Benefits
- Paid Parental Leave
- Paid Holidays
- Paid Vacation
- Tuition Reimbursement
- and much more.