Careers at Crown

Account Executive

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management

Aftermarket Sales Rep Trainee

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative

Account Manager

• Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives.
• Develop existing accounts and seek new business.
• Analyze opportunities, identify key personnel, and develop strong business relationships.
• Consult and problem solve to enhance the Company’s position in existing and target accounts.
• Develop a territory management plan to maximize time with customers.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.

Account Representative Trainee

• Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory to meet sales objectives
• Develop existing accounts and seek new business
• Analyze opportunities, identify key personnel, and develop strong business relationships
• Consult and problem solve to enhance the Company’s position in existing and target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters.

Account Representative

QA Engineer

• Manage supplier onboarding process using onsite audit tools and other applicable QMS tools.
• Participate in design reviews with Advanced Quality Engineers, Advanced Manufacturing Engineers, and Sourcing Specialist to understand functional requirements of the purchased component and use that data to ensure supplier is capable of meeting requirements.
• Utilize six sigma tools and resources to proactively establish capability and reduce process variation applicable to the procured component.
• Lead qualification of material, components, and processes to ensure supplier’s capability to meet engineering prints for conformity is validated.
• Generate a robust PFMEA and a Quality Plan to prevent or eliminate the potential of non-conforming product being produced by the supplier.
• Effectively manage and utilize Tier’d qualification process.
• Communicate quality issues to the supplier and Crown’s internal cross functional teams.
• Work directly with the supplier on defect and non-conformance resolution through a formal supplier corrective action response.
• Coordinate Supplier sorting and onsite visits with Sourcing Specialist and Manufacturing teams.
• Manage containment, supplier teardowns, sort activities, and product returns.
• Present supplier performance data for management and cross-functional team review.
• Proactively identify emerging or potential supplier risk and provide a successful risk mitigation plan within the New Product development cycle.
• Effectively utilize project management tools to regularly communicate status and updates to the cross-functional and management team in order to achieve proper awareness of supplier quality within the New Product development cycle.
• Work closely with the Manufacturing Quality Engineers, Purchasing, and Engineering Department to develop and implement robust risk mitigation and permanent correction action plans to support zero defect launch.
• Use statistical data tools when applicable to assist with problem solving and prevent reoccurrences of issues.

Supplier Quality Engineer II

Sales

• Process orders, monitor inventories, initiate/track delivery, and invoice for new equipment, used equipment, and warehouse products.
• Maintain complete files on all orders.
• Approve and code vendor invoices for payment.
• Handle vendor payment inquiries.
• Communicate and process all required leasing documents.
• Monitor Company forklift fleet inventories.
• Process credits and re-invoice equipment when necessary.
• Track warranty registration and complete warranty installation.
• Generate required reports.
• Order supplies and sales literature.
• Assist other departments as needed.

Sales Coordinator

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

• Maximize the sale of lift trucks, Crown Insite products, and warehouse products
• Develop existing accounts and seek new business
• Analyze opportunities and develop strong business relationships
• Develop a territory management plan and sales strategies
• Conduct product demonstrations and sales presentations
• Maintain accurate records of sales calls and activity information
• Participate in training programs both locally and at corporate headquarters

Sales Account Representative

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

Manager

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
• Ensure safety practices.
• Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel.
• Counsel direct reports.
• Maintain good customer relations and improve customer retention.
• Maintain direct contact with current or prospective customers.
• Resolve complaints.
• Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business.
• Administer Company goals and policies.
• Maintain paper flow, records, and reports.

Field Service Manager

Designer

• Produce computer aided design (CAD) drawings
• Collaborate with sales staff in the design of projects involving warehouse products
• Assist in determining and verifying building measurements and other related information required for proper design
• Create alternative designs to enhance space utilization, increase product flow, improve efficiency, and reduce cost
• Collaborate with sales staff and customers regarding required changes to existing drawings
• Meet with sales staff and customers at customer locations
• Visit sites before, during and after equipment installation to respond to installation questions and to ensure proper installation
• Work closely with Warehouse Solutions Coordinator regarding the scheduling and progress of material delivery
• Assist in the coordination of equipment required for installation and perform coordinator functions as necessary

Warehouse Solutions Project Designer

• Troubleshoot, diagnose, and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Troubleshoot, diagnose, service, repair and install dock and door equipment
• Perform all assigned planned maintenance on customer dock and door equipment
• Welding
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Aftermarket Sales Rep Trainee

Aftermarket Sales Representative

Account Representative Trainee

Account Representative

Supplier Quality Engineer II

Sales Coordinator

Aftermarket Sales Representative

Sales Account Representative

Field Service Technician

Field Service Manager

Warehouse Solutions Project Designer

Account Representative

Field Service Technician

Mechanic – Dock & Door Field Service Technician

Field Service Technician