Careers at Crown

Executive Assistant

• Providing support as needed to the office staff and all branch departments
• Process mail and correspondence, typing, quotes, order supplies and sales literature
• File preparation and maintenance
• Assist with accounting functions
• Providing support as needed to the Branch Manager, including reports and special projects
• Preparing confidential documents for the Branch Manager, Sales Manager, and Service Manager
• Process billing, credits, re-invoicing and obtain purchase orders from customers as needed
• Maintaining information for service equipment and inventory
• Greeting visitors
• Answering multi-line phone and directing incoming calls

Secretary

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

Account Executive

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative

Customer Support

• Process incoming calls from both Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Service Customer Care Representative – Dispatcher

Customer Care Representative

Sales

• Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts, industrial battery service, and operator training within the branch territory.
• Develop sales strategies and conduct sales meetings.
• Coordinate activities among other managers ensuring proper communication.
• Review and approve sales-related functions as required.
• Work to increase customer satisfaction and retention.
• Maintain direct contact with current and prospective Branch and National Accounts customers.
• Recruit, select, train, develop, and counsel direct reports.
• Review accounts receivables and vendor invoicing.
• Recommend payment terms and write-offs.

Aftermarket Sales Manager

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads and track follow-up of leads and inquiries.
• Participate in training activities locally and in the field.
• Collaborate with various departments within the branch.

Sales Representative

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management

Aftermarket Sales Rep

Human Resources

• Collaborate with hiring managers to submit a job requisition.
• Review and evaluate employment applications.
• Check references.
• Interview and screen applicants.
• Recommend candidates to hiring managers and work with them to develop a job offer.
• Extend job offers, schedule physicals and complete necessary paperwork.
• Assist with onboarding.
• Engage with new employees to answer questions and focus on new employee retention.
• Participate in exit interviews.
• Provide support in all aspects of employee relations.
• Be the front-line point person for employee questions regarding policies, programs, communications, benefits, etc.
• Investigate and analyze employee relation issues.
• Recommend and participate in proper actions to address and resolve employee issues.
• Create job postings and post on recruiting sources.
• Establish and maintain relationships with college career centers, high schools, and technical/trade schools to enhance recruiting initiatives.
• Attend recruiting events and job fairs.
• Stay informed of trends in recruiting, technology, and communication to maintain a hiring strategy.
• Create and maintain recruiting channels especially through the Internet and social media.
• Research, recommend, and implement new sourcing strategies to recruit active and passive candidates.
• Maintain an awareness of Company’s affirmative action program and ensure a fair and equitable workplace.
• Connect with the department’s EEO team for guidance on complex situations.
• Provide support and guidance to assigned departments.
• Communicate HR policies and procedures to hiring managers.
• Develop, implement, and communicate HR policies and programs.
• Support company programs.
• Assist in special projects, employee meetings, training, etc.
• Work with Compensation team and EEO team on job description maintenance.
• Stay abreast of labor laws and regulatory compliance.
• Perform other duties as assigned.

Human Resources Representative

• Market and sell Crown replacement parts within an assigned territory
• Prospect, quote, demonstrate, and generate parts sales to end users
• Develop and maintain customer business relationships through cold calling, telephone prospecting, direct mailers, line cards/fliers, etc.
• Monitor all part back orders, account profiles, and lead follow-ups
• Service existing consignment and non-consignment customers on a routine schedule
• Maintain accurate and current parts inventory control within parts van

Secretary

Field Service Technician

Aftermarket Sales Representative

Service Customer Care Representative – Dispatcher

Customer Care Representative

Aftermarket Sales Manager

Customer Care Representative

Sales Representative

Field Service Technician

Aftermarket Sales Rep

Human Resources Representative

Field Service Technician

Aftermarket Sales Representative

Field Service Technician

Parts Sales Representative