Careers at Crown

Customer Support

• Process incoming calls from both Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Customer Care Representative

Account Executive

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads and track follow-up of leads and inquiries.
• Participate in training activities locally and in the field.
• Collaborate with various departments within the branch.

Sales Representative

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management

Aftermarket Sales Rep

Human Resources

• Collaborate with hiring managers to submit a job requisition.
• Review and evaluate employment applications.
• Check references.
• Interview and screen applicants.
• Recommend candidates to hiring managers and work with them to develop a job offer.
• Extend job offers, schedule physicals and complete necessary paperwork.
• Assist with onboarding.
• Engage with new employees to answer questions and focus on new employee retention.
• Participate in exit interviews.
• Provide support in all aspects of employee relations.
• Be the front-line point person for employee questions regarding policies, programs, communications, benefits, etc.
• Investigate and analyze employee relation issues.
• Recommend and participate in proper actions to address and resolve employee issues.
• Create job postings and post on recruiting sources.
• Establish and maintain relationships with college career centers, high schools, and technical/trade schools to enhance recruiting initiatives.
• Attend recruiting events and job fairs.
• Stay informed of trends in recruiting, technology, and communication to maintain a hiring strategy.
• Create and maintain recruiting channels especially through the Internet and social media.
• Research, recommend, and implement new sourcing strategies to recruit active and passive candidates.
• Maintain an awareness of Company’s affirmative action program and ensure a fair and equitable workplace.
• Connect with the department’s EEO team for guidance on complex situations.
• Provide support and guidance to assigned departments.
• Communicate HR policies and procedures to hiring managers.
• Develop, implement, and communicate HR policies and programs.
• Support company programs.
• Assist in special projects, employee meetings, training, etc.
• Work with Compensation team and EEO team on job description maintenance.
• Stay abreast of labor laws and regulatory compliance.
• Perform other duties as assigned.

Human Resources Representative

• This business-to-business sales position is responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Aftermarket Sales Representative

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

• Market and sell Crown replacement parts within an assigned territory
• Prospect, quote, demonstrate, and generate parts sales to end users
• Develop and maintain customer business relationships through cold calling, telephone prospecting, direct mailers, line cards/fliers, etc.
• Monitor all part back orders, account profiles, and lead follow-ups
• Service existing consignment and non-consignment customers on a routine schedule
• Maintain accurate and current parts inventory control within parts van

Parts Sales Representative

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Parts Customer Care Representative

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Sales

• Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts, industrial battery service, and operator training within the branch territory
• Develop sales strategies and conduct sales meetings
• Coordinate activities among other managers ensuring proper communication
• Review and approve sales-related functions as required
• Work to increase customer satisfaction and retention
• Maintain direct contact with current and prospective Branch and National Accounts customers
• Recruit, select, train, develop, and counsel direct reports
• Review accounts receivables and vendor invoicing
• Recommend payment terms and write-offs

Aftermarket Sales Manager

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads.
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
• Collaborate with various departments within the branch.

Sales Representative – B2B, Entry Level

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales.
• Pursue new business and develop key existing accounts in an assigned territory.
• Analyze opportunities, identify key personnel, and develop strong business relationships via cold calls, presentations, and following up on leads for new business.
• Develop sales strategies, proposals, and forecasts.
• Develop and conduct product demonstrations and sales presentations.
• Prepare quotations, cost reports, performance reports and customer correspondence.
• Develop a territory management plan to maximize time with customers in order to seek new business and enhance customer retention by monitoring customer satisfaction.
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information.
• Discuss sales activities with management.

Designer

• Lead the software product development process for new and innovative products and services.
• Work with minimal supervision to execute on all phases including planning, research, conceptualization, and content creation.
• Collaborate cross-functionally with Design, Engineering, Marketing, Sales, and Service to create user-centered, differentiated digital experiences.
• Work with peers in Engineering and Design Research to plan, facilitate, and document research learnings to understand customer needs and drive product development.
• Draft project plans that include clear research goals, schedules, periodic milestones, and defined deliverables.
• Document and present findings for cross-department and stakeholder consumption.
• Support international engineering teams (Germany or New Zealand).
• Assist in leading the development of solutions that incorporate a high degree of product innovation, differentiating value, and competitive advantage.
• Communicate design concepts and themes to project stakeholders through research analysis, narrative description/wireframing, design mockups, and prototypes.
• Manage projects, tasks, and cross-department communication to ensure deliverables are met.
• Collaborate with team members to prepare and present project work.
• Work closely with Senior UX Interaction Designer and Product Development counterparts to ensure project objectives are clearly defined and understood.
• Assist Design leadership with any Interaction Design issues that need attention, engaging Visual Design and/or Design Research.
• Stay current on advancements in the design field, design trends, or related fields.
• Build relationships with stakeholders and development teams in support of worldwide products and services.
• Attend trade shows, professional events, and read periodicals relative to the field.
• Support material submission for design competitions.
• Support Legal with patent issues.
• Participate and hold membership in professional organizations.
• Perform other duties as assigned.

Customer Care Representative

Sales Representative

Field Service Technician

Aftermarket Sales Rep

Human Resources Representative

Field Service Technician

Aftermarket Sales Representative

Field Service Technician

Parts Sales Representative

Parts Customer Care Representative

Customer Care Representative

Aftermarket Sales Manager

Sales Representative – B2B, Entry Level

Aftermarket Sales Representative

Senior Interaction Designer – UI