Customer Care Analyst

Amcor

Customer Care Analyst supporting the Foodservice market by ensuring accurate item and customer data. Collaborating with teams to enable efficient order-to-cash processes and timely product information delivery.

Posted 7/22/2026full-timeRemote • Kansas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data management and customer service, with a strong focus on item management, pricing adherence, and effective communication with external customers. Proficient in EDI connectivity and GDSN compliance, ensuring accurate reporting and data integrity.

Highest-signal resume keywords

Data ManagementCustomer ServiceMicrosoft ExcelJD EdwardsGDSN Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsItem ManagementPricing Structure MonitoringMonthly ReportingEDI TroubleshootingNew Item UploadItem Attributes Maintenance

Soft Skills

Effective CommunicationOrganizational SkillsDetail-OrientedMulti-Tasking

Tools & Technologies

Microsoft OfficeOneWorldSync Portal

Industry Keywords

ISCCSustainabilityCustomer InquiriesExclusion Reports

About the role

Key responsibilities & impact

Drive and monitor proper date management, item management on ISCC items in the Cust Main Screen
Monitor item pricing structure to adhere to ISCC pricing guidelines
Monthly reporting on ISCC (or as required basis)
Yearly reporting on totals items sold including ISCC items
Monitor and resolve ISCC exclusion reports
Provide foundational data for Sustainability Team
Maintain and troubleshoot EDI (Electronic data interchange) connectivity with customers
Be the point of contact for assigned external customers regarding product inquiries, returns, credits, and general inquiries.
Work closely with product line management, marketing, sales, and customer care to maintain GDSN item attributes
Perform new item upload and maintenance in the OneWorldSync Portal to meet GDSN requirements.

Requirements

What you’ll need

2+ years of experience in Customer Service or Data Analytics
Proficient in Microsoft Excel and related Office applications
Effectively communicate with customers, both external and internal
JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred
Strong verbal and written communication skills.
Organized, detailed and strong multi-tasking skills.

Benefits

Comp & perks

Medical, dental and vision plans
Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
Company-paid holidays starting at 8 days per year and may vary by location
Wellbeing program & Employee Assistance Program
Health Savings Account/Flexible Spending Account
Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
Paid Parental Leave
Retirement Savings Plan with company match
Tuition Reimbursement (dependent upon approval)
Discretionary annual bonus program (initial eligibility dependent upon hire date)