Customer Service Representative

Kansas Public Employees Retirement System

Employer Reporting Customer Representative assisting employers with reporting and employee information for KPERS. Collaborating within a team to provide excellent customer service and accurate data management.

Posted 7/16/2026full-timeTopeka • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on accuracy and attention to detail in processing transactions and resolving discrepancies. Proficient in Microsoft Office, particularly Excel, and experienced in maintaining data confidentiality while providing support in a financial or benefits administration context.

Highest-signal resume keywords

Customer Service ExperienceAttention To DetailData Entry And MaintenanceFinancial Report ReviewEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryFinancial ReportingEFT RemittancesBenefits AdministrationPayroll ProcessingIssue ResolutionRecord KeepingTransaction ProcessingReport AnalysisPolicy Interpretation

Soft Skills

Team CollaborationPositive Relationship BuildingProblem SolvingProfessional CommunicationCustomer Support

Tools & Technologies

Microsoft OfficeExcelComputerized Systems

Industry Keywords

PensionRetirement ClaimsBenefits ClaimsAdministrative SupportHigh-Volume Environment

About the role

Key responsibilities & impact

Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
Answer the Fiscal Services toll-free support line, assisting employers with Electronic Funds Transfer (EFT) remittances, pay period reporting, employee enrollments, employer portal navigation, and other reporting and contribution questions.
Document employer interactions to ensure accurate records and consistent follow-up.
Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
Review reports to identify and resolve reporting issues.
Process adjustment requests and arrearage certifications with accuracy and attention to detail.
Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.

Requirements

What you’ll need

Two to three years of customer service or administrative support experience in a payroll, benefits administration or financial setting.
Knowledge of pension, retirement or benefits claims is a plus.
An associate’s degree in business, accounting or a related area may be substituted for one year of required experience.
Experience providing customer support by phone and email in a professional, high-volume environment.
Strong attention to detail and accuracy when reviewing records and processing transactions.
Ability to analyze information, identify discrepancies, and resolve issues independently.
Proficiency in Microsoft Office products, specifically Excel.
Experience entering and maintaining data in computerized systems while maintaining confidentiality.
Ability to explain complex information to others in an understandable manner.
Experience reviewing financial reports, delinquency notices, or account reconciliations.
Experience interpreting policies, regulations, or procedures and applying them consistently.
Effective oral and written communication skills.
Ability to maintain positive working relationships with a diverse group of people.
Ability to work effectively within a team.
Commitment to excellent customer service.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Kansas Public Employees Retirement System Website LinkedIn All Job Openings 51 - 200 employees KPERS isn’t about pensions. We’re about people. We provide disability and death benefits to protect public employees while they are still working, and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans. The fiduciary standard is our guiding principle and driving force. That means we put the interest of our members first and foremost and are committed to providing them the best possible service. Customer Service Representative Job not on LinkedIn 🔥 12 minutes ago 🏢 Topeka – Onsite 💵 $21 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
Answer the Fiscal Services toll-free support line, assisting employers with Electronic Funds Transfer (EFT) remittances, pay period reporting, employee enrollments, employer portal navigation, and other reporting and contribution questions.
Document employer interactions to ensure accurate records and consistent follow-up.
Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
Review reports to identify and resolve reporting issues.
Process adjustment requests and arrearage certifications with accuracy and attention to detail.
Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support. 🎯 Requirements
Two to three years of customer service or administrative support experience in a payroll, benefits administration or financial setting.
Knowledge of pension, retirement or benefits claims is a plus.
An associate’s degree in business, accounting or a related area may be substituted for one year of required experience.
Experience providing customer support by phone and email in a professional, high-volume environment.
Strong attention to detail and accuracy when reviewing records and processing transactions.
Ability to analyze information, identify discrepancies, and resolve issues independently.
Proficiency in Microsoft Office products, specifically Excel.
Experience entering and maintaining data in computerized systems while maintaining confidentiality.
Ability to explain complex information to others in an understandable manner.
Experience reviewing financial reports, delinquency notices, or account reconciliations.
Experience interpreting policies, regulations, or procedures and applying them consistently.
Effective oral and written communication skills.
Ability to maintain positive working relationships with a diverse group of people.
Ability to work effectively within a team.
Commitment to excellent customer service. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs