Kansas Public Employees Retirement System

Customer Support

• Serve as the primary point of contact for employers, providing timely, professional, and courteous assistance by phone and email.
• Answer the Fiscal Services toll-free support line, assisting employers with Electronic Funds Transfer (EFT) remittances, pay period reporting, employee enrollments, employer portal navigation, and other reporting and contribution questions.
• Document employer interactions to ensure accurate records and consistent follow-up.
• Monitor and respond to employer emails, helping customers meet reporting deadlines and resolve questions efficiently.
• Review reports to identify and resolve reporting issues.
• Process adjustment requests and arrearage certifications with accuracy and attention to detail.
• Partner with employers to research and resolve reporting discrepancies while verifying the accuracy of submitted information.
• Collaborate with teammates across the agency to deliver outstanding service and continuously improve employer support.

Customer Service Representative