Business Support Specialist

Abbott

Business Support Specialist in Toxicology division coordinating drug and alcohol testing programs. Managing schedules, requests, and service delivery for key employer accounts.

Posted 7/22/2026full-timeKansas City • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating drug and alcohol testing processes, ensuring timely service delivery and effective communication with multiple stakeholders. Proficient in managing documentation and customer inquiries while supporting operational continuity in regulated environments.

Highest-signal resume keywords

Customer Service ExperienceScheduling CoordinationDocumentation ManagementMicrosoft Office ProficiencyKnowledge of DOT Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling CoordinationDocumentation ManagementCustomer ServiceLogistics CoordinationCase MonitoringInvoice ProcessingNegotiation SkillsDrug Screening SupportOccupational Health KnowledgeToxicology Services Experience

Soft Skills

Responsive SupportProblem ResolutionCommunication SkillsCollaborationAttention to Detail

Tools & Technologies

Microsoft OfficeFive9Contact Center Systems

Industry Keywords

Drug and Alcohol TestingRegulated EnvironmentHealthcare OperationsFederal DOT Regulations

About the role

Key responsibilities & impact

Coordinate emergency and time-sensitive drug and alcohol testing requests, ensuring timely scheduling and service delivery for employer clients.
Serve as a primary point of contact for key accounts, providing responsive support and resolution throughout the testing process.
Identify, schedule, and communicate with collection providers to support routine, random, post-accident, and onsite collection events.
Document case activity accurately in scheduling and contact center systems while managing inbound customer requests and follow-up activities.
Partner with employers, collectors, and internal teams to address service issues and maintain continuity of testing operations.
Coordinate with warehouse and logistics teams to ensure collection providers have the supplies needed to complete scheduled events.
Support invoice and payment processes by working with collection providers and accounting teams to resolve discrepancies and inquiries.
Monitor active cases, escalate concerns when appropriate, and help ensure testing events are completed accurately and on time.
Negotiate collection event pricing as needed while balancing service quality and operational requirements.

Requirements

What you’ll need

Bachelor’s degree OR 2+ years of experience in customer service, call center operations, business support, healthcare support, logistics coordination, or a related field.
Experience coordinating schedules, requests, cases, or services involving multiple stakeholders.
Experience maintaining accurate documentation while managing concurrent customer inquiries.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Preferred: Experience supporting customers in a contact center environment using Five9 or a similar customer engagement platform.
Preferred: Experience in drug screening, occupational health, toxicology services, healthcare operations, or another regulated environment.
Preferred: Knowledge of Federal DOT drug and alcohol testing regulations.

Benefits

Comp & perks

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with a high employer contribution.
Tuition reimbursement.
The Freedom 2 Save student debt program.
FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Recognized as one of the best places to work for diversity, working mothers, female executives, and scientists.