Customer Service Representative

Stella Maris Inc

Remote Customer Service Representative offering exceptional support to clients via calls and emails from home. Seeking organized and detail-oriented individuals with communication skills and customer service experience.

Posted 7/11/2026full-timeRemote • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming calls and respond to customer emails in a timely and professional manner
Provide excellent customer service by addressing and resolving customer inquiries and concerns
Maintain accurate customer records and update our database with any relevant information
Collaborate with team members to ensure customer satisfaction and provide support when needed
Stay updated on company products, services, and policies to effectively assist customers
Escalate any complex issues to the appropriate department for resolution
Follow up with customers to ensure their needs have been met and maintain positive relationships

Requirements

What you’ll need

High school diploma or equivalent
Previous customer service experience preferred
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Proficient in Microsoft Office and basic computer skills
Ability to work independently and in a team environment
Detail-oriented and organized
Comfortable working in a remote setting
Must have a quiet and dedicated workspace at home
Available to work full-time, including occasional weekends and evenings

Benefits

Comp & perks

Competitive compensation and benefits
Opportunities for growth and advancement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Record MaintenanceDatabase UpdatingBasic Computer Skills

Soft Skills

Organizational SkillsTeam CollaborationIndependence

Certifications

High School Diploma or Equivalent