Healthcare Customer Service Representative

RevCycle, Inc.

Customer Service Representative managing billing and insurance inquiries for RevCycle. Delivering exceptional customer experiences and facilitating payment processing remotely or from office.

Posted 7/17/2026full-timeKansas • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing and coding, effectively managing complex inquiries related to billing and insurance while maintaining confidentiality of sensitive information. Proficient in utilizing multiple computer applications and systems to deliver exceptional customer service in a healthcare environment.

Highest-signal resume keywords

Medical Billing And CodingCustomer Service ExperienceArtiva And Cerner Soarian FamiliarityEffective Communication SkillsNegotiation And Objection Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingMedical CodingComputer NavigationBasic Math CalculationsAccount Documentation

Soft Skills

EmpathyPatienceSelf-MotivationProfessional JudgementTime Management

Tools & Technologies

ArtivaCerner SoarianEPIC

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare Customer ServiceBilling And InsuranceProtected Health Information (PHI)Sensitive Personal Information (SPI)

About the role

Key responsibilities & impact

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
Handles customer inquiries through inbound and outbound calls as well as written communication.
This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
Takes calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Makes outbound calls and takes inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
Manages both common and challenging objections and concerns from consumers
Discusses and helps consumer think through payment resources and makes necessary referrals to the client
Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
Maintains working understanding of account requirements, leveraging related documentation and resources as needed
Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
Skillfully works within both internal and client systems
Adheres to company Core Values and Strategic Anchors

Requirements

What you’ll need

Prior work experience in a call center and healthcare customer service setting is preferred
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
Working knowledge of medical billing and coding is preferred
Prior work experience in a medical office and/or general understanding of health insurance is preferred
Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
Able to navigate multiple computer applications and databases
Moderate to advanced computer keyboard typing and navigation skill
Able to communicate on the phone and navigate multiple computer systems simultaneously
Able to overcome patient objections and obstacles to negotiate payment successfully
Reliable and responsible. Arrives on time and uses time productively and efficiently
Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
Possesses and demonstrates professional judgement and operates with client business acumen. Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
Self-motivation and committed to career success
High School Diploma or equivalent (i.e., GED) required
Prior supervisory experience is welcome in this growing company

Benefits

Comp & perks

Work remotely or from our Marshfield, WI office
Opportunities to start in our August training class