RevCycle, Inc.

Customer Support

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Takes calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Makes outbound calls and takes inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections.
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes).
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines.
• Manages both common and challenging objections and concerns from consumers.
• Discusses and helps consumers think through payment resources and makes necessary referrals to the client.
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call.
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed.
• Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance.
• Skillfully works within both internal and client systems.
• Adheres to company Core Values and Strategic Anchors.

Bilingual Healthcare Customer Service Representative

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Make outbound calls and take inbound calls from patients to resolve balances on accounts.
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes).
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines.
• Manages both common and challenging objections and concerns from consumers.
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client.
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call.
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed.
• Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance.
• Skillfully works within both internal and client systems.
• Adheres to company Core Values and Strategic Anchors. May learn and perform other duties and responsibilities as assigned based on business needs.

Healthcare Customer Service Representative

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Works in a company office or home office environment with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality).
• Follows company and client policies, procedures, and applicable laws.

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manages inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Takes calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues.
• Makes outbound calls and takes inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections.
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes).
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines.
• Manages both common and challenging objections and concerns from consumers.
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client.
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call.
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed.
• Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance.
• Skillfully works within both internal and client systems.
• Adheres to company Core Values and Strategic Anchors.

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Work in a company office or home office environment.
• Operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality).
• Follow company and client policies, procedures, and applicable laws.