RevCycle, Inc.

Customer Support

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Takes calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
• Makes outbound calls and takes inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)
• Reviews financial information and recommends payment options and/or assistance programs in accordance with client guidelines
• Manages both common and challenging objections and concerns from consumers
• Discusses and helps consumer think through payment resources and makes necessary referrals to the client
• Uses required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call
• Maintains working understanding of account requirements, leveraging related documentation and resources as needed
• Independently and efficiently performs account documentation including notes and codes, making few errors, requiring minimal assistance
• Skillfully works within both internal and client systems
• Adheres to company Core Values and Strategic Anchors

Healthcare Customer Service Representative

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)

• The Collection Support Specialist will perform a variety of administrative services within the Collections Department.
• This role will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws.
• The Collection Support Specialist will work closely with and take direction from Collections Management.
• Prepares pay-off letters for banks and title companies;
• Sends Itemized Statements to debtors;
• Assists Third Party Account Managers with administrative tasks;
• Performs other duties as assigned.
• May assist with special projects
• Provides input for errors and irregularities
• Will be trained on collections software and vendor systems
• Excellent verbal and written communication skills
• Able to work independently and collaboratively in teams
• Proficient Computer skills
• May assist with special projects

Collection Support Specialist

• Perform a variety of administrative services within the Collections Department
• Become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws
• Work closely with and take direction from Collections Management
• Prepares pay-off letters for banks and title companies
• Sends Itemized Statements to debtors
• Assists Third Party Account Managers with administrative tasks
• Performs other duties as assigned
• May assist with special projects
• Provides input for errors and irregularities
• Will be trained on collections software and vendor systems

Collection Support Specialist – SC

• Perform a variety of administrative services within the Collections Department
• Become familiar with company processes including first- and third-party collections, client and company requirements, and Federal and State collection laws
• Work closely with and take direction from Collections Management
• Prepare pay-off letters for banks and title companies
• Send itemized statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Perform other duties as assigned
• Assist with special projects
• Provide input for errors and irregularities
• Be trained on collections software and vendor systems

• Perform a variety of administrative services within the Collections Department
• Become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws
• Work closely with and take direction from Collections Management
• Prepare pay-off letters for banks and title companies
• Send Itemized Statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Perform other duties as assigned
• May assist with special projects
• Provide input for errors and irregularities
• Will be trained on collections software and vendor systems

Collection Support Specialist – AR

• Perform a variety of administrative services within the Collections Department
• Become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws
• Work closely with and take direction from Collections Management
• Prepares pay-off letters for banks and title companies
• Sends Itemized Statements to debtors
• Assists Third Party Account Managers with administrative tasks
• Performs other duties as assigned
• May assist with special projects
• Provides input for errors and irregularities
• Will be trained on collections software and vendor systems
• Excellent verbal and written communication skills
• Able to work independently and collaboratively in teams
• Proficient Computer skills

• Perform a variety of administrative services within the Collections Department
• Become familiar with a variety of company processes including first- and third-party collections, client and company requirements, and Federal and State collection laws
• Work closely with and take direction from Collections Management
• Prepare pay-off letters for banks and title companies
• Send Itemized Statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Perform other duties as assigned
• Provide input for errors and irregularities
• Be trained on collections software and vendor systems

• Perform a variety of administrative services within the Collections Department
• Become familiar with first- and third-party collections
• Work closely with Collections Management
• Prepare pay-off letters for banks and title companies
• Send itemized statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Provide input for errors and irregularities
• Be trained on collections software and vendor systems
• Perform other duties as assigned

• The Collection Support Specialist will perform a variety of administrative services within the Collections Department.
• Will become familiar with a variety of company processes including pieces of first- and third-party collections, client and company requirements, as well as Federal and State collection laws.
• Work closely with and take direction from Collections Management.
• Prepares pay-off letters for banks and title companies; Sends Itemized Statements to debtors; Assists Third Party Account Managers with administrative tasks; Performs other duties as assigned.
• May assist with special projects.
• Provides input for errors and irregularities.
• Will be trained on collections software and vendor systems.

• Perform a variety of administrative services within the Collections Department
• Become familiar with a variety of company processes including pieces of first- and third-party collections
• Work closely with and take direction from Collections Management
• Prepare pay-off letters for banks and title companies
• Send Itemized Statements to debtors
• Assist Third Party Account Managers with administrative tasks
• Perform other duties as assigned
• Provide input for errors and irregularities
• Be trained on collections software and vendor systems