RevCycle, Inc.

Customer Support

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality).

Healthcare Customer Service Representative

Collections

• While we currently focus on medical collections, we will soon be expanding into other financial services.
• In this position you will contact consumers with past due balances and help them find a resolution.
• Individuals who are successful in this role are reliable and accustomed to a set schedule.
• They enjoy speaking with many people throughout the day.
• They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties.

Healthcare Customer Service Representative

Collections Representative