RevCycle, Inc.

Client Services Representative

• Actively build and maintain relationships with internal and external clients.
• Daily phone and email communication with clients to discuss inventory, account flow and business procedures.
• Work with clients and internal departments to correct process errors and inefficiencies.
• Use organizations business model to apply appropriate solutions to client questions and concerns.
• Review and verify data in multiple computer programs and databases.
• Update client systems at direction of client.
• Adhere to client requirements and values.
• Adhere to HealthCare Business Services, Inc. Core Values and Strategic Anchors.

Client Service Representative, AR

Financial Planning and Analysis

• This position is responsible for managing pre-service insurance reviews for our healthcare clients.
• Representatives will work in a company office or home office environment.
• The Representative will manage inquiries and concerns related to insurance with the goal of processing each account with accuracy to facilitate successful insurance registration and claims processing.
• They will learn through classroom training, on-the-job experience and management guidance.
• They will operate with minimal management guidance to exceed Key Performance Indicators for incoming and outgoing calls, and call review scores.
• This role is expected to follow company and client policies, procedures, and applicable laws.

Financial Clearance Representative – AR

Client Service Representative

Customer Support

• Perform a variety of administrative services within the Collections Department.
• Become familiar with company processes including first- and third-party collections, client and company requirements, and Federal and State collection laws.
• Work closely with and take direction from Collections Management.
• Prepare pay-off letters for banks and title companies.
• Send Itemized Statements to debtors.
• Assist Third Party Account Managers with administrative tasks.
• Provide input for errors and irregularities.
• Be trained on collections software and vendor systems.
• Perform other duties as assigned and assist with special projects.

Collection Support Specialist

• Manage pre-service insurance reviews for healthcare clients.
• Work remotely or from company office (Marshfield, WI) handling inquiries and insurance-related concerns.
• Process accounts accurately to facilitate insurance registration and claims processing.
• Learn via classroom training, on-the-job experience and management guidance; operate with minimal supervision.
• Meet KPIs for inbound/outbound calls and call review scores; follow company and client policies and applicable laws.
• Take calls from patients, insurance companies, and other facilities to resolve complex insurance issues.
• Answer insurance eligibility questions using required scripts/verbatims and navigate guidelines to maximize recovery.
• Maintain account documentation including notes and codes; work within client systems in real time.