RevCycle, Inc.

Collections

• Supervise, coach, and motivate a team of collectors to achieve performance, quality, and compliance goals
• Recruit, onboard, train, and develop collectors using effective adult learning and coaching techniques
• Foster engagement, accountability, and retention while minimizing turnover and absenteeism
• Complete people-management responsibilities including timekeeping, scheduling, and performance documentation
• Monitor individual and team KPIs, call quality, and production trends
• Conduct call monitoring, account reviews, and quality audits with actionable feedback
• Recognize top performance and address gaps through coaching and corrective action
• Ensure daily alignment with company standards, client requirements, and operational goals
• Lead and reinforce effective collection strategies across team and personal accounts
• Personally manage escalated, complex, or sensitive accounts
• Review inventory daily to ensure proper prioritization and right-party contact strategies
• Partner with leadership to recommend workflow, inventory, and process improvements
• Maintain strict adherence to all legal, regulatory, and company compliance requirements
• Monitor for compliance risks, including PHI exposure, and take immediate corrective action
• Support audits, quality assurance reviews, and compliance initiatives
• Ensure adherence to call maps and required guarding processes

Collections Manager

Customer Support

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Customer Service Representatives will work in a company office or home office environment.
• They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality).
• This role is expected to follow company and client policies, procedures, and applicable laws.

RevCycle, Inc.

Collections Manager

Healthcare Customer Service Representative

Healthcare Customer Service Representative – AR