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Collection Support Specialist
RevCycle, Inc.Collection Support Specialist performing various administrative tasks and assisting in collections processes. Working independently and collaboratively with teams to ensure compliance and efficient operations.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative services within the Collections Department, with a strong understanding of first- and third-party collections, client requirements, and Federal and State collection laws. Capable of utilizing Microsoft Applications, including Outlook and Excel, while maintaining confidentiality and providing excellent customer service.
ATS Keywords
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About the role
Key responsibilities & impact- Perform a variety of administrative services within the Collections Department
- Become familiar with company processes including first- and third-party collections, client and company requirements, and Federal and State collection laws
- Work closely with and take direction from Collections Management
- Prepare pay-off letters for banks and title companies
- Send itemized statements to debtors
- Assist Third Party Account Managers with administrative tasks
- Perform other duties as assigned
- Assist with special projects
- Provide input for errors and irregularities
- Be trained on collections software and vendor systems
Requirements
What you’ll need- High School Diploma/GED required
- Completion of associate degree or post-high school courses is preferred
- Previous administrative work experience in an office setting is required
- Experience in using Microsoft Applications, Outlook, and Excel is required
- Previous customer service experience is helpful
- Strong organizational skills and detail orientation
- Ability to work in a fast-paced environment
- Ability to maintain confidentiality
- Excellent interpersonal skills with proper grammar and phone etiquette
- Ability to adapt to change in a positive manner
Benefits
Comp & perks- Excellent verbal and written communication skills
- Proficient Computer skills
- Ability to work independently and collaboratively in teams
- Strong typing skills