Healthcare Customer Service Representative

RevCycle, Inc.

Customer Service Representative providing support for healthcare billing issues. Handling patient inquiries through calls and written communication while working remotely or in-office.

Posted 7/17/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within the healthcare sector, focusing on billing and insurance inquiries. Proficient in resolving complex issues with empathy and effective communication while utilizing relevant healthcare applications.

Highest-signal resume keywords

Customer Service ExcellenceMedical Billing KnowledgeInsurance Claims ResolutionArtiva Application FamiliarityCerner Soarian Application Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical BillingMedical CodingInsurance Claims ProcessingComplex Denial ResolutionPayment Processing

Soft Skills

EmpathyPatienceCompassionEffective Communication

Tools & Technologies

ArtivaCerner SoarianEPIC

Industry Keywords

Healthcare Customer ServiceCall Center ExperienceBilling InquiriesInsurance QuestionsPatient Accounts Management

About the role

Key responsibilities & impact

Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
Handles customer inquiries through inbound and outbound calls as well as written communication.
Effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)

Requirements

What you’ll need

Prior work experience in a call center and healthcare customer service setting is preferred
Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
Working knowledge of medical billing and coding is preferred
Prior work experience in a medical office and/or general understanding of health insurance is preferred
High School Diploma or equivalent (i.e., GED) required
Prior supervisory experience is welcome in this growing company

Benefits

Comp & perks

Work remotely or from our Marshfield, WI office
Opportunities to start in our August training class