Customer Service Representative – Industrial Logistics

IRG Realty Advisors, LLC

Customer Service Representative at Industrial Logistics Group coordinating shipments and supporting customer inquiries. Fast-paced role requiring effective communication and organizational skills.

Posted 7/19/2026full-timeKansas City • Kansas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal communication and organizational skills while managing multiple priorities in a fast-paced logistics environment. Proficient in maintaining accurate records and coordinating shipments to ensure timely operations.

Highest-signal resume keywords

Interpersonal SkillsRecord ManagementScheduling SystemsWarehouse Management SoftwareLogistics Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryRecord ManagementShipment DocumentationDriver Check-In ProceduresDock Operations

Soft Skills

Communication SkillsAccountabilityFollow-ThroughProblem-Solving

Tools & Technologies

Digital Communication ToolsWarehouse Management Software

Industry Keywords

LogisticsTransportationWarehousing

About the role

Key responsibilities & impact

Greet and process incoming truck drivers, ensuring timely check-in and dock flow
Coordinate and schedule inbound and outbound shipments, including pickups and deliveries
Respond promptly to customer inquiries via phone and email
Provide accurate updates regarding shipment status, scheduling changes, and order details
Maintain detailed and accurate records, including driver logs, shipment documentation, and customer communications
Collaborate with warehouse personnel to ensure accurate and on-time order fulfillment
Address routine issues, escalate concerns as needed, and contribute to smooth daily operations

Requirements

What you’ll need

Strong interpersonal skills with the ability to communicate professionally and effectively
Ability to manage multiple priorities in a fast-paced environment
Dependable with a strong sense of accountability and follow-through
Proficient in phone, email, and basic digital communication tools
Basic computer skills, including data entry and record management
High school diploma or equivalent required
Experience in warehousing, logistics, or transportation environments preferred
Familiarity with driver check-in procedures and dock operations preferred
Experience with scheduling systems or warehouse management software (WMS) preferred

Benefits

Comp & perks

Competitive compensation package
401(K)
Medical, dental, and vision benefits eligibility after 90 days
Paid time off and company-paid holidays