Customer Support

• Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
• District jobsite setup and turndown, including remote support.
• Delivers technical training and other knowledge resources.
• Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
• Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
• Provides implementation support on corporate and regional initiatives.

Desktop Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Welcome customers upon arrival for a friendly return experience
• Inspect rental vehicles for damage and handle findings
• Complete return transactions accurately and advise customers on final rental charges
• Promote additional SIXT products and services when applicable
• Identify and tag vehicles for maintenance
• Work in various weather conditions and take on additional tasks as needed

Customer Service Return Agent

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance

• Support Sales Representatives: Serve as a direct resource for Sales Reps, handling new business inquiries, completing applications, and providing coverage when Reps are unavailable.
• Guide Clients Through the Purchase Process: Build rapport with prospective customers, gather the information needed to move their application forward, and deliver a smooth, professional buying experience.
• Quote New Business: Run accurate insurance quotes across multiple carriers for new customers, clearly presenting coverage options and helping clients understand the products that best fit their needs.
• Complete Applications: Prepare, submit, and follow up on new policy applications, ensuring all required documentation and information are collected accurately and on time.
• Educate and Advise: Explain coverage options, discounts, and policy features to help clients make informed decisions — with a focus on finding the right fit, not just the fastest close.
• Meet Performance Goals: Consistently achieve KPI benchmarks, including % of Binds and Contacts Handled, in line with company expectations.
• Stay Queue-Ready: Maintain availability and manage phone states appropriately to ensure clients and Sales Reps receive prompt, professional support throughout the day.

Sales Support Specialist

• Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.
• Work with team to process customer rebate applications into a work order management system and provide quality control reviews.
• Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.
• Maintain productive relationships with internal and external clients.
• Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.
• Work collaboratively with the program team to identify opportunities for enhancements to current processes.
• Create reports summarizing operations data.

Customer Service Specialist

• Responding to phone inquiries from patients
• Helping patients understand their pharmacy benefits
• Assisting patients with prescription refills, scheduling shipments, and addressing billing questions
• Documenting all interactions with patients

Customer Service Associate Representative

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
• Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Continuously expand your knowledge of the software, new features, and accounting and payroll best practices.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Handle sensitive customer information securely and follow the company’s data protection protocols.
• Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

Customer Support Representative I

• Lead a team of customer experience supervisors
• Foster a positive team environment
• Provide coaching and feedback to team members
• Manage individual development plans

Manager 1, Customer Experience

• Provide timely, accurate and responsive information and service to policyholders and agents
• Solve problems relating to policies within scope and escalate others as appropriate
• Identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth and retention of business

Bilingual Licensed Customer Service Representative

• Provide timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs.
• Independently solve problems relating to policies within scope and escalate others as appropriate.
• Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business.

Licensed Customer Service Representative

• Lead and support a team of 2 Energy Advisors
• Coordinate schedules and deliver status reports
• Manage all day-to-day operations in the call center
• Implement, coordinate, and support operational aspects of ongoing Customer & Product Support projects
• Serve as a liaison between project operations, planning, project team, and line management
• Assess project issues and develop resolutions to meet productivity, quality, and customer satisfaction goals
• Develop new mechanisms for monitoring project progress for intervention and problem solving with project managers, line managers, and clients

Customer Support Lead

• Effectively and efficiently fielding support calls for FACET system.
• Escalating challenging calls to next level support engineers and following up to ensure call hand over.
• Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
• Managing and grooming files and data used by FACET support team members during site visits.
• Assisting with training new FACET support engineers.
• Delivering on call, on-line and in-person FACET training and assistance.
• Weekly pick-up and drop-off deliveries.
• Weekly support visits for each unit that has a FACET system that is in port and/or upon request by FACET users.
• Must be able to travel internationally or domestically to provide FACET support.
• Must be self-managed and driven to get the job done with little to no supervision.
• Must be able to perform "ad hoc" demos or briefs of the FACET system.

System Administrator – Training and Support Specialist

• Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.
• Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control.
• Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs.
• Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities.
• Partner with the sales team to support software product demonstrations and technical evaluations.

Customer Support Specialist – Bioinformatics

• Respond to customer inquiries via phone and email, delivering timely, professional, and accurate support.
• Independently resolve a wide range of customer issues while escalating complex or high-risk cases when appropriate.
• Manage and resolve escalated customer concerns, ensuring a positive and professional experience.
• Conduct follow-ups with customers to confirm issues are fully resolved.
• Document customer interactions, trip updates, and resolutions within CharterUP’s proprietary systems.
• Monitor active trips in real time, identifying and addressing potential disruptions such as delays, route changes, or driver issues.
• Serve as a primary operational contact for drivers, customers, and internal teams during live trips.
• Assess situations quickly and coordinate solutions to minimize service disruptions.
• Provide clear and timely updates to customers, drivers, and internal stakeholders.
• Partner closely with internal teams including operations, logistics, and account management to resolve service issues.
• Coordinate with drivers and transportation partners to ensure trips run smoothly.
• Communicate effectively across multiple stakeholders to maintain high service standards.
• Identify recurring customer issues and provide feedback that helps improve processes and service delivery.
• Share knowledge and best practices with newer team members when needed.
• Contribute feedback on operational tools, workflows, and documentation.

Customer Support Specialist, L2

• Responsible for managing the leadership and administrative teams for all the support services on student loan repayment plan options and forgiveness, while ensuring compliance standards
• Lead, train, develop, and motivate teams, Supervisors in support roles to maximize performance
• Collaborate with the DOO to enhance workflows and strategies to enhance the customer’s student loan experience including application processing, quality and production
• Ensure sufficient internal controls and compliance training are established, reviewed, and maintained to stay compliant with appropriate federal and state regulations
• Mentor, train and coach staff on providing administrative support for student loan programs to improve efficiency, accuracy, effectiveness, and compliance of handling interactions in a timely manner
• Assist with borrower program concerns, client requests, operational requests, account adjustment needs, or other compliance concerns arise
• Obtain production and compliance goals
• Proactively audit processes, procedures, and documents to identity opportunities and trends for performance improvement
• Create, monitor, and review administrative support production and metric reports
• Work with workforce management to ensure staffing levels are in line so that performance metrics are met
• Assist with resolution of accounts if a complaint, dispute or other compliance concerns arise
• Report any compliance issues to leadership
• Participate in continuing education programs to stay abreast of changes in federal and state laws and regulations

Customer Support Manager

• Ensure seamless rental experience by verifying customer documents
• Assist customers in selecting the right vehicle and handle exchanges when necessary
• Offer additional products and services like prepaid fuel and toll passes
• Finalize rental agreements by confirming documents and adjusting as needed
• Inspect returned vehicles for damages, mileage, and fuel levels

Car Support Agent

• Providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients in a high volume call center.
• Navigating multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone.
• Documenting all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.
• Completing a 4–6 week paid training program.

See all jobs on JobTailor

Desktop Support Specialist

Chat & Community Support Specialist

Customer Service Return Agent

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance

Customer Service Representative – Govt Public Trust Clearance

Sales Support Specialist

Customer Service Specialist

Customer Service Associate Representative

Customer Support Representative I

Manager 1, Customer Experience

Bilingual Licensed Customer Service Representative

Licensed Customer Service Representative

Customer Support Lead

System Administrator – Training and Support Specialist

Customer Support Specialist – Bioinformatics

Customer Support Specialist, L2

Customer Support Manager

Car Support Agent

Customer Service Representative