Customer Support

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Customer advocate role supporting our members and providers, facilitating care and service
• Handling incoming/outgoing calls related to healthcare related benefits
• Administration of intake documentation into the appropriate systems
• Provide outstanding service to internal and external customers and strive to resolve callers’ needs on the first call
• Research medical information regarding a variety of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
• Meet key performance indicators and service standards
• Identify and respond to crisis calls with appropriate resource
• Facilitate routine referrals and triage decisions not requiring clinical judgment
• Navigate Magellan’s systems, document customers' comments/information

Customer Experience Associate

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients
• Seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone
• Thoroughly and accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines
• Complete a 4–6 week paid training program

Customer Service Representative

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Provide document review and data support to clients.
• Support Expert pay, a child support payment processing center.
• Assist Parents Paying Support, Employers and Payroll service providers.
• Help users navigate the website, reactivate accounts, and send passwords.

Payment Support Specialist, Bilingual English/Spanish

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

• An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
• Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
• Maintain up to date support knowledge through offered training.
• Accurately document requests, status changes, complaints, and grievances.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
• Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Maintain accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

Seasonal Customer Support Representative I

• Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions
• Play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization

Billing Support Specialist II

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Customer Service Associate

• Performs basic computation, data entry, and review of materials submitted to GNPPN Department by external customers
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported
• Actively participates in team and department meetings, trainings, and activities
• Daily review of pharmacy submitted enrollment packet and supplemental materials
• Daily outreach to pharmacies to collect and process licenses and other materials
• Primary telephone coverage for managed care and claims processing issues, updates to network database, creation and distribution of network materials and communications
• Receives and identifies all MAC requests received via email and distributes accordingly
• Daily entry of all requests & additions including data entry, online submission, and outcome communications
• Weekly submission of research requests to PBMs

Program Support Representative I

• Act as the primary point of contact for incoming member calls, prior authorization inquiries, and ensure appropriate escalation of cases and all intake notes to the Clinical Prior Authorization Team
• Actively intake a thorough and complete prior authorization request from prescribers and members by asking applicable drug and client-specific clinical questions
• Accurately advise callers on options for exception requests (formulary, copay, early refill, etc.) based on client benefit elections and provide additional information and status updates to prescribers, members, and pharmacies
• Efficiently triage incoming calls with professional phone etiquette from members, prescribers, and pharmacies with minimal support. Ask probing questions to identify and resolve all issues and address concerns promptly
• Act as a valuable resource for Customer Service Representatives supporting member and pharmacy inquiries, stepping in as needed based on demand. Proactively identify, document, and address member and pharmacy concerns to ensure everyone receives the care and attention they deserve
• Effectively communicate issues and solutions to members, pharmacies, and relevant internal stakeholders to ensure customers receive quality care and that the resolution meets all health and safety standards
• Ensure customer satisfaction, extraordinary customer care, and quality resolution with genuine compassion in a fast-paced environment
• Follow all internal Standard Operating Procedures and adhere to HIPAA guidelines and Company policies
• Assist with onboarding and training of new team members or temporary staff as needed
• Support the Fraud, Waste, and Abuse program by reviewing pharmacy claims information and communicating findings to appropriate internal staff
• Collaborate across different systems while utilizing up to two monitors, efficiently multitasking in a dynamic and fast-paced environment
• Self-starter who displays a positive attitude, strong work ethic, and excellent attendance
• Meet all departmental goals including schedule adherence, attendance, and quality monitoring
• Standard hours for training: Monday thru Friday, 9:00 am – 5:30 pm, Eastern
• Perform other customer support duties as assigned
• Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance

Customer Care Pharmacy Technician – Full-Time

• Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
• Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
• Conduct follow-ups to ensure all customer concerns are addressed and resolved.
• Document customer interactions and resolutions in CharterUP’s proprietary software system.
• Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
• Assist customers, drivers, or operations teams with urgent support requests.
• Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
• Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips.
• Build and maintain positive relationships with customers to ensure satisfaction and retention.
• Educate customers on Department of Transportation (DOT) rules and regulations.
• Collaborate with internal teams to ensure smooth and efficient customer experiences.
• Maintain detailed and accurate records of customer interactions in Sprinklr.
• Adhere to company policies, procedures, and service-level agreements (SLAs).

Customer Support Specialist

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
• District jobsite setup and turndown, including remote support.
• Delivers technical training and other knowledge resources.
• Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
• Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
• Provides implementation support on corporate and regional initiatives.

Desktop Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Welcome customers upon arrival for a friendly return experience
• Inspect rental vehicles for damage and handle findings
• Complete return transactions accurately and advise customers on final rental charges
• Promote additional SIXT products and services when applicable
• Identify and tag vehicles for maintenance
• Work in various weather conditions and take on additional tasks as needed

Customer Service Return Agent

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Customer Support jobs in Hawaii

See all jobs on JobTailor

Bilingual Customer Service, Spanish-English

Operations Support Specialist

Customer Experience Associate

Client Success Support Specialist

Customer Service Representative

Customer Experience Specialist

Payment Support Specialist, Bilingual English/Spanish

Customer Service Representative

Customer Service Representative

Seasonal Customer Support Representative I

Billing Support Specialist II

Customer Service Associate

Program Support Representative I

Customer Care Pharmacy Technician – Full-Time

Customer Support Specialist

Healthcare Customer Service Representative

Desktop Support Specialist

Chat & Community Support Specialist

Customer Service Return Agent

Bilingual Customer Service, Spanish-English