Customer Experience Associate

Magellan Health

Customer Experience Associate handling customer inquiries and supporting healthcare services. Resolving calls and providing assistance to members and providers while maintaining confidentiality in a remote role.

Posted 7/16/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJuniorMid-Level💰 $34,295 - $51,445 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle healthcare-related inquiries, navigate multiple systems, and maintain confidentiality while meeting performance metrics.

Highest-signal resume keywords

Customer Service ExperienceCall Center MetricsSimultaneous Talking And TypingHealthcare Benefits KnowledgeCrisis Call Response

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intake Documentation AdministrationResearch Medical InformationClaims EducationMember Eligibility VerificationBenefits Inquiry HandlingAuthorization Inquiry ManagementDocumentation NavigationKeyboard ProficiencyMulti-Application Navigation

Soft Skills

Attention To DetailFlexibilityAdaptabilityOutstanding Service

Tools & Technologies

Magellan’s Systems

Industry Keywords

HealthcareConfidentialityEAP ServicesCrisis ManagementPerformance Indicators

About the role

Key responsibilities & impact

Customer advocate role supporting our members and providers, facilitating care and service
Handling incoming/outgoing calls related to healthcare related benefits
Administration of intake documentation into the appropriate systems
Provide outstanding service to internal and external customers and strive to resolve callers’ needs on the first call
Research medical information regarding a variety of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
Meet key performance indicators and service standards
Identify and respond to crisis calls with appropriate resource
Facilitate routine referrals and triage decisions not requiring clinical judgment
Navigate Magellan’s systems, document customers' comments/information

Requirements

What you’ll need

1-2 or more years of customer service experience
Must be able to talk and type simultaneously, with attention to detail
Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment
Responsible for meeting monthly individual call center metrics
Must agree to recording and evaluations for training and compliance
Must be proficient with keyboard functions and navigation between multiple computer applications

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Comprehensive benefits package