Healthcare Customer Service Representative

Teleperformance

Healthcare Customer Support Specialist at TP managing client communications with professional excellence. Utilizing web-based tools to resolve inquiries in a high-velocity environment.

Posted 6/19/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Benefits

Comp & perks

TP offers benefits to you and your family.
Comprehensive health benefits.
Medical, vision, and dental coverage.
Employment Assistance Programs.
Health and personal time off (HPT).
Leave programs.
Competitive 401(K) plans.
Life insurance.
Supplemental medical coverage.
Critical care insurance.
Pet insurance.
FSA plans.
Retailer discounts.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencesales experiencetyping speedWindows-based systems knowledge

Soft Skills

problem-solvingcommunicationde-escalationcustomer engagementfeedback provision

Certifications

High School Diplomaequivalent