Seasonal Customer Support Representative I

Patriot Software

Seasonal Customer Support Representative handling customer inquiries remotely for Patriot Software. Delivering exceptional customer service via phone, chat, and email while assisting with software support.

Posted 7/9/2026full-timeRemote • Alaska, California, Hawaii, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries.
Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
Maintain accurate and timely documentation of customer interactions.
Offer guidance and support to customers regarding new product features and software functionality.

Requirements

What you’ll need

High School Diploma, GED, or equivalent
Previous customer service experience, with a track record of delivering positive, professional interactions.
Clear communicator across phone, chat, and email, with the ability to explain things simply to customers with varying comfort levels with technology.
Comfortable with technology and able to pick up new software and tools quickly
Able to juggle multiple tasks at once — calls, emails, and chats — without dropping the ball on quality or accuracy.
Stays composed and solution-focused during busy or challenging interactions, with a consistently professional and positive approach.
Detail-oriented, with the ability to accurately document customer interactions and handle sensitive information with care.
Self-motivated and eager to keep learning — whether it's a product update, a new feature, or a better way to help a customer.

Benefits

Comp & perks

Comprehensive suite of benefits
Reasonable accommodations for individuals with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Positive AttitudeSelf-MotivatedComposed Under PressureMulti-Tasking

Certifications

High School DiplomaGED