Patriot Software

DevOps Engineer

• You’ll help design, build, and run reliable, scalable infrastructure with a strong platform engineering and SRE mindset.
• Manage critical platform components (including cloud networking).
• Automate manual tasks to reduce operational toil.
• Collaborate on technical decisions.
• Partner closely with application and security teams.
• Continuously work to improve reliability, performance, and security across the platform.
• Contribute to platform engineering initiatives using Kubernetes (EKS), Helm, and Infrastructure as Code (IaC).
• Maintain and improve CI/CD platforms and deployment pipelines.
• Build and support observability foundations, including metrics, logging, alerting, and dashboards tied to service health.
• Provision, configure, and operate scalable AWS infrastructure.
• Support cloud networking and connectivity architecture.
• Configure and manage Cloudflare for edge security and CDN performance.
• Actively participate in incident response and post-mortems.
• Implement security and compliance best practices across infrastructure.
• Monitor and track service reliability using established metrics.

Customer Support

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
• Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Continuously expand your knowledge of the software, new features, and accounting and payroll best practices.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Handle sensitive customer information securely and follow the company’s data protection protocols.
• Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

DevOps Engineer

Customer Support Representative I