Patriot Software

Risk

• Review new payroll direct deposit applications to identify potential fraud and ensure compliance with regulatory requirements.
• Investigate risk triggers to determine appropriate next steps and mitigate potential threats.
• Monitor and review suspicious accounts to detect unusual or fraudulent activity.
• Examine bank statements and supporting documentation to verify authenticity.
• Validate customer identities by reviewing and confirming government-issued photo IDs.
• Accurately document and manage reported fraud cases from initial report through resolution.
• Assist with internal and external audits by providing thorough and accurate documentation.
• Act as a subject matter expert for internal development teams to support the implementation of new features and workflows.
• Review and resolve potential OFAC matches to ensure compliance with federal regulations.

Risk Analyst

Onboarding Specialist

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience.
• Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion
• Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand.
• Conduct outreach to customers to ensure the completion of the onboarding and setup process.
• Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience.
• Handle sensitive customer information securely and follow the company’s data protection protocols.
• Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Retail Onboarding Coordinator I

Customer Support

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!)
• Utilize your expertise and problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related software inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Continuously expand your knowledge of the software, new features, and accounting and payroll best practices.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Handle sensitive customer information securely and follow the company’s data protection protocols.
• Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

Customer Support Representative

Backend Engineer

• Design, develop, and maintain scalable web-based applications
• Collaborate with other engineers and cross-functional team members to deliver business value
• Participate in code reviews and technical discussions
• Write clean, tested, and well-documented code
• Contribute to architecture and design conversations
• Support and improve development practices (e.g., CI/CD, testing, monitoring)
• Engage in continuous learning and knowledge sharing within the team
• Communicate progress, blockers, and risks in a timely and transparent way
• Support Patriots’ values through positive interactions with internal and external stakeholders

Software Engineer III – Full Stack, Vue, .NET

• Implement and maintain well-scoped features in scalable web-based applications
• Collaborate with other engineers and cross-functional team members to deliver business value
• Participate in code reviews and technical discussions, learning from senior engineers
• Write clean, tested, and well-documented code
• Contribute to architecture and design discussions by asking good questions and sharing thoughtful input
• Support and follow development practices (e.g., CI/CD, testing, monitoring)
• Engage in continuous learning and knowledge sharing within the team
• Communicate progress, blockers, and risks in a timely and transparent way
• Support Patriots’ values through positive interactions with internal and external stakeholders

Software Engineer II – Full Stack, Vue, .NET

DevOps Engineer

• Design, build, and run reliable, scalable infrastructure with a strong platform engineering and SRE mindset.
• Lead platform engineering initiatives using Kubernetes (EKS), Helm, and Infrastructure as Code.
• Design and operate CI/CD platforms and deployment strategies to enable safe, low-risk releases.
• Build and maintain strong observability foundations, including metrics, logging, alerting, and dashboards tied to service health.
• Design, build, and operate scalable, secure AWS infrastructure, including VPCs, subnets, routing, NAT, VPNs, and Transit Gateway.
• Own and evolve cloud networking and connectivity architecture, ensuring secure, reliable, and performant communication between services.
• Configure and manage Cloudflare to support edge security (including WAF, DDoS protection, and rate limiting), optimize CDN performance and caching strategies, and handle DNS and traffic management.
• Actively participate in incident response, root cause analysis, and blameless post-mortems to drive durable corrective actions.
• Strengthen security and compliance across infrastructure, including IAM, network security, container security, and SOC2 alignment.
• Define and improve service reliability through SLIs, SLOs, and error budgets.
• Reduce operational toil through automation and standardized platform patterns.
• Identify and drive cost optimization, including cloud and network egress efficiency.
• Mentor engineers and contribute to a collaborative, high-performance engineering culture.

Senior DevOps Engineer

Product Manager

• Shape the future of Patriot’s Payments & Risk products by improving payment flows, reducing fraud, and strengthening compliance.
• Operate at the intersection of systems, data, and customer experience.
• Collaborate with engineering, design, and operations to build backend improvements, internal tools, and customer-facing features.
• Build deep expertise across six areas that shape Patriot’s Payments & Risk strategy.
• Define upcoming work, collaborate on solutions that balance customer experience, compliance, and operations.
• Engage with customers and internal teams to understand how payment timing, reliability, and risk decisions affect their experience.
• Analyze payment performance, fraud patterns, identity workflows, and risk thresholds.
• Learn Patriot’s risk posture, financial operations, fraud processes, KYC, and BSA/AML requirements.
• Stay current on payment technologies, fraud trends, regulatory changes, and settlement expectations.
• Use AI to accelerate research, analysis, planning, and drafting, and help identify high-value opportunities for AI-driven improvements in payments, fraud detection, and operations.