Patriot Software

Onboarding Specialist

• Join our Retail Onboarding Team and play a key role in winning new retail customers, guiding them through the onboarding journey, and elevating their customer experience.
• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Become an expert in understanding our customers' needs, identifying opportunities to fill product gaps, and generating innovative ideas to expand our market share and enhance the customer experience.
• Drive growth in our retail channel by owning the customer onboarding experience, providing onboarding, free setup assistance, and support from retail sign-up to account completion.
• Respond to inquiries, address complaints, and resolve issues, focusing on customer satisfaction and protecting our company's brand.
• Conduct outreach to customers to ensure the completion of the onboarding and setup process.
• Collaborate with your team to develop resources that promote customer engagement and enhance the overall customer experience.
• Handle sensitive customer information securely and follow the company’s data protection protocols.
• Maintain strong attention to detail and ensure accurate and timely documentation of customer interactions.

Retail Onboarding Coordinator

Backend Engineer

• Designing, developing, and maintaining scalable web-based applications
• Collaborating with other engineers and cross-functional team members to deliver business value
• Participating in code reviews and technical discussions
• Writing clean, tested, and well-documented code
• Contributing to architecture and design conversations
• Supporting and improving development practices (e.g., CI/CD, testing, monitoring)
• Supporting production systems, including participating in on-call rotations as needed
• Engaging in continuous learning and knowledge sharing within the team
• Communicating progress, blockers, and risks in a timely and transparent way
• Supporting Patriot's values through positive interactions with internal and external stakeholders

Software Engineer III – Full Stack, Vue, .NET

Customer Support

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email.
• Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries.
• Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements.
• Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed.
• Maintain accurate and timely documentation of customer interactions.
• Offer guidance and support to customers regarding new product features and software functionality.

Seasonal Customer Support Representative I

Human Resources

• Administer employee benefits programs end-to-end
• Own leave compliance across all active employee jurisdictions
• Serve as Patriot’s internal subject matter expert on leave compliance
• Manage leave cases from initiation through return-to-work
• Assist with scheduling and coordinating performance review cycles

Benefits and Leave Compliance Specialist

DevOps Engineer

• You’ll help design, build, and run reliable, scalable infrastructure with a strong platform engineering and SRE mindset.
• Manage critical platform components (including cloud networking).
• Automate manual tasks to reduce operational toil.
• Collaborate on technical decisions.
• Partner closely with application and security teams.
• Continuously work to improve reliability, performance, and security across the platform.
• Contribute to platform engineering initiatives using Kubernetes (EKS), Helm, and Infrastructure as Code (IaC).
• Maintain and improve CI/CD platforms and deployment pipelines.
• Build and support observability foundations, including metrics, logging, alerting, and dashboards tied to service health.
• Provision, configure, and operate scalable AWS infrastructure.
• Support cloud networking and connectivity architecture.
• Configure and manage Cloudflare for edge security and CDN performance.
• Actively participate in incident response and post-mortems.
• Implement security and compliance best practices across infrastructure.
• Monitor and track service reliability using established metrics.