Customer Service Representative

Luminare Health

Customer Service Representative at Luminare Health responding to inquiries from employees, providers, and clients. A fully remote role requiring residence in specific US states.

Posted 7/14/2026full-timeRemote • Alaska, California, Hawaii, New York • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues in a fast-paced environment. Proficient in using MS Excel and Word, with the ability to learn and adapt to various proprietary systems.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsAnalytical SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal CommunicationFlexibilityReasoning Skills

Tools & Technologies

MS ExcelMS WordProprietary Systems

Industry Keywords

High School DiplomaGED EquivalentService Oriented EnvironmentProcess Improvement

About the role

Key responsibilities & impact

Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients
Seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone
Thoroughly and accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines
Complete a 4–6 week paid training program

Requirements

What you’ll need

High School diploma or GED equivalent
Minimum 1 year previous customer service experience
Ability to work in a fast-paced, high demand, structured service oriented environment
Excellent verbal, written and interpersonal communication skills
Ability to effectively deal with problems in varying situations and reach resolution in a timely manner
Must possess strong reasoning and analytical skills
Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
Flexible; open to continued process improvement
Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement
Annual bonus incentive