Luminare Health

Operations

• Manage and develop other testing & development consultative and professionals
• Lead testing strategy and planning meetings
• Partner with core testing & development team to enable high level prioritization, assignment, guidance and direction on the analysis, design, implementation and evaluation of testing programs and initiatives
• Manage execution to support business priorities and ensure that testing strategies yield business outcomes

Senior Manager – Testing Operations

Director

• Working collaboratively with the Chief Growth Leader as primary liaison between Luminare Health and HCSC
• Managing and strengthening partnerships and overall P&L responsibilities
• Supporting overall client experience and satisfaction with the Luminare Health platform
• Ensuring operational excellence and supporting client escalations
• Interacting with brokers/consultants as needed and participating in new business presentations
• Acting as the primary point of contact for HCSC, fostering trust and transparency
• Demonstrating sensitivity to urgency and maintaining proactive communication
• Developing and maintaining a strong rapport with HCSC
• Negotiating enterprise-level contracts to ensure alignment with Luminare Health’s revenue strategy
• Drafting business cases that support more efficient and effective interactions across the model
• Developing and maintaining deep proficiency in existing and new product/service offerings
• Driving problem-solving and ensuring timely issue resolution
• Managing back-office processes to ensure seamless execution and identifying operational challenges

Executive Director – HCSC Vertical Lead

• Enable operational effectiveness and executive decision-making across the IT organization
• Drive and enforce alignment between IT initiatives and business priorities
• Provide visibility, insight, and operational discipline to IT leadership
• Advance overall process maturity through cross-functional collaboration with IT Leadership
• Engage with core functions such as technology procurement, internal customer relationship management, and IT governance
• Foster transparency, accountability, and continuous improvement across the department
• Perform special assignments as needed beyond core functional responsibilities

Senior IT Operations Analyst

Client Partner

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