Luminare Health

Consultant

• Provide business analysis and guidance to ensure alignment and integration across functional areas
• Support implementation of initiatives with high complexity that affect multiple functional areas within the division
• Support prioritization of divisional activities and track progress to goals
• Autonomously drive initiatives and deliver results
• Shape the strategic direction of the organization and deliver significant value to both internal and external stakeholders

Senior Business Consultant

Customer Support

• Supervision and management of a remote team of customer service representatives
• Enable the team to deliver exceptional service
• Achievement of client service expectations and service objectives
• Staff development

Customer Service Supervisor

Manager

• Responsible for the day-to-day supervision and management of a team of Claim Analysts and/or outsourced vendor staff
• Successful achievement of team quality, production and service expectations
• Staff development and successful implementation of new clients into the Unit
• Retention of existing clients
• Answer complex or difficult claim or customer service questions
• Advise team members regarding claim processing or customer service procedures
• Provide support to ensure all department goals are met
• May involve responsibility for multiple Claim Units or management of an outsourced vendor relationship

Manager, Claims – Tribal Health

• Responsible for the day-to-day supervision and management of a team, or multiple teams, of Luminare Health Claim Analysts and/or outsourced vendor staff
• Enable the department to meet its client and corporate commitments
• Successful achievement of team quality, production and service expectations
• Staff development and successful implementation of new clients into the Unit
• Retention of existing clients
• Answer complex or difficult claim or customer service questions
• Advise team members regarding claim processing or customer service procedures
• Provide support to ensure all department goals are met

Senior Business Consultant

Customer Service Supervisor

Manager, Claims – Tribal Health

Manager Claims