Benefit Advocate

Luminare Health

Benefit Advocate handling a high volume of service requests related to healthcare and wellness benefits. Supporting employees to maximize their benefit plan offerings and resolve related issues.

Posted 7/14/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $15 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high volumes of service requests while providing exceptional customer service in a fast-paced call center environment. Proficient in educating clients on healthcare benefits and effectively communicating with diverse populations.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyEffective Communication SkillsData Entry SkillsInsurance Benefits Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryInsurance KnowledgeBenefits CoordinationService Request ManagementHealthcare Benefits Education

Soft Skills

Positive AttitudeOrganizational SkillsAdaptabilityPrioritization SkillsClear Communication

Tools & Technologies

Electronic Mail ApplicationsCall Center Software

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Customer ServiceHealthcare BenefitsEmployee Incentive ProgramsCall Center Environment

About the role

Key responsibilities & impact

Managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients
Educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers
Assisting employees to understand their benefit plan offering, and providing direction in working through a variety of benefit issues

Requirements

What you’ll need

High School diploma or GED equivalent
Minimum one year of insurance and/or benefits customer service experience
Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment
Ability to continuously display a positive attitude and follow directions
Possess excellent customer service skills including proper grammar, tonalities and clear dictation
Proficient in Microsoft Office Suite, data entry and electronic mail applications
Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required
Ability to sit and use the phone for long periods of time

Benefits

Comp & perks

Health and wellness benefits
401(k) savings plan
Pension plan
Paid time off
Paid parental leave
Disability insurance
Supplemental life insurance
Employee assistance program
Paid holidays
Tuition reimbursement