Desktop Support Specialist

PCL Construction

Desktop Support Specialist resolving user-reported issues and administering technology solutions for PCL Construction Services. Providing technical training and support for district office operations.

Posted 6/10/2026full-timeHonolulu • Hawaii • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Resolves user-reported problems using available tools and following procedures and policies for handling support cases.
District jobsite setup and turndown, including remote support.
Delivers technical training and other knowledge resources.
Administers and monitors district office and construction site server resources and technology solutions to ensure optimal operation, and responds to issues.
Accurate and timely logging of problems, and resolutions to problems, in problem-management database.
Provides implementation support on corporate and regional initiatives.

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s or Associate’s degree in computer technology or a related discipline
Co-op/internship or relevant experience preferred
Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely
Basic problem-solving and troubleshooting skills
Organizational and time management skills, with the ability to multitask and prioritize own work
Results-oriented and able to meet deadlines
Knowledge of change management methodologies an asset
Ability to establish and maintain effective stakeholder relationships.

Benefits

Comp & perks

Employee ownership opportunities that build long-term value
Annual discretionary performance bonuses
401(k) with company match
Industry-leading medical, dental and vision benefits
Prescription drug coverage and telemedicine services
Life, AD&D and disability insurance
Paid parental leave and family care support
HSA or FSA for healthcare, dependent care and transportation
Mental health and wellness support, including Employee Assistance Programs
Career growth pathways, leadership development and mentorship programs
Access to world-class training through PCL’s College of Construction and professional development courses
Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

problem-solvingtroubleshootingtechnical trainingserver administrationtechnology solutionsproblem-management databaseimplementation supportdistrict jobsite setupremote support

Soft Skills

effective communicationorganizational skillstime managementmultitaskingprioritizationresults-orientedstakeholder relationship management

Certifications

high school diplomaBachelor’s degreeAssociate’s degree