Billing Support Specialist II

Rula

Billing Support Specialist resolving complex billing issues in healthcare environment. Working closely with patients and insurance providers to ensure accurate billing processes.

Posted 7/7/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJuniorMid-Level💰 $62,985 - $70,395 per yearWebsite

About the role

Key responsibilities & impact

Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions
Play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization

Requirements

What you’ll need

2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions
Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume
Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation
Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows
Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality

Benefits

Comp & perks

100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access: Start saving for your future
Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
Employee Assistance Program (EAP): Supporting your mental and physical health
Quarterly department stipend: Fun team-building activities or in-person gatherings
Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue Cycle OperationsBilling Follow-UpBenefit TerminologyPatient Billing QuestionsCase Volume Management

Soft Skills

Strong Follow-ThroughSound JudgmentOrganizational Skills