Customer Support

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Owning inbound support conversations in Intercom, from first response through to resolution and follow-up.
• Diagnosing and troubleshooting technical issues such as integrations, sync issues and data discrepancies.
• Reproducing issues reliably and capturing high-quality technical detail
• Communicating clearly with customers via chat, email, phone or video calls setting expectations and providing timely updates.
• Working cross-functionally with Product and Engineering to escalate issues, validate fixes and improve the product.
• Identifying recurring themes and pain points, collecting customer feedback, and helping guide prioritisation of product improvements.
• Creating and updating Intercom articles and FAQs to support automated customer support.
• Improving internal troubleshooting playbooks and support processes to increase speed and consistency.
• Continuously building your knowledge of our products, integrations, and the recruitment tech ecosystem.

Customer Support Specialist

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Handle inbound telephone calls and document all interactions in Salesforce
• Respond to both standard and more complex customer inquiries regarding various products and services via phone or email
• Research customer inquiries and follow up with customers as needed via email or outbound calls
• Provide formal, informed responses to correspondence, either verbally or in writing, using all necessary reference materials
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools
• Request additional or missing information from customers via written or verbal communication
• Document client issues and escalate to the appropriate parties for resolution
• Troubleshoot basic website errors and questions
• Assist customers with auto and home insurance policy questions
• Help customers with payments and payment-related questions, policy changes, coverage explanations, rate changes, etc.
• Work a scheduled shift with flexibility as needed

Customer Service Representative

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Provide customer service and support to high-value clients
• Handle customer inquiries via phone, email, and chat
• Exercise good judgment and independent decision-making skills
• Maintain sufficient reliable private internet connection for remote work

Customer Service Coordinator – High Value Specialty Servicing

• Provide white glove service to assigned clients by understanding their business and communication preferences
• Listen, analyze and resolve assigned client inquiries
• Leverage Wholesale Payments knowledge and expertise to resolve complex client requests
• Be the subject matter expert on departmental software systems
• Routine tasks include managing queues for service requests, supporting internal inquiries, and ensuring adherence to service level agreements
• Maintain strong relationships with stakeholders for feedback and improvements

Wholesale Payments Support Specialist

• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands
• Report to an assigned Customer Service Supervisor
• Work a set full-time schedule, work schedules are not Monday - Friday
• Set work schedule will include one weekend day and one weekday off

Customer Service Specialist – 2nd Shift

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Customer Service Specialist

• The Employee Benefits Customer Service Representative handles claims resolution, benefits inquiries, coverage eligibility concerns, and other related issues for our clients' administrators and employees.
• They work closely with clients and carriers via phone and email to resolve matters within a 24-hour timeframe.
• Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution, patient advocacy, and pre-certifications.
• Educate client employees on optimal benefit utilization and provide guidance on cost-effective plan options.
• Maintain detailed records of client interactions, entering data into Salesforce and generating client analysis reports as necessary.
• Use Salesforce to gather client information and enhance service quality.
• Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.
• Review Summary Plan Descriptions (SPDs) and benefit summaries for accuracy.
• Offer expertise on insurance billing, coding, employee group benefits, insurance processes, and plan descriptions to clients.
• Act as a primary resource within the team, delivering exceptional customer service and support in resolving insurance and benefit-related issues.
• Address member eligibility inquiries, enrollment entry and confirmation of coverage.

Employee Benefits Customer Service Representative

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity.
• Handles customer inquiries through inbound and outbound calls as well as written communication.
• Effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments.
• Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues
• Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections
• Answers complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes)

Healthcare Customer Service Representative

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Provide regular, reliable, and timely attendance for scheduled shifts
• Assist in escalation support for any client, radiologist or OC questions/issues
• Provide operational and technical support for customized client workflow solutions including Program Support clients
• Monitor workflows for clients using HL7 messaging
• Assist in generating daily/nightly reports
• Provide fill in and back up duties to the PS and PCS teams as needed
• Provide fill in and back up duties OS team lead in shortage or absence
• Provide assistance or coordination with the technical support team as needed
• Provide “white-glove” support to high profile clients
• Escalate any client/radiologist issues to the appropriate resources to ensure timely resolution
• Assist radiologists in locating image sets
• Assist in workflow coordination and task planning
• Assist in quality and service assurance initiatives
• Assist in training and mentoring of OS team members
• Process improvement testing and recommendations
• Other duties as assigned

Customer Support jobs in Florida

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Client Support Specialist

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Care Team Member

Customer Support Associate

Customer Support Specialist

Legal Support Specialist – Admin

Operations Support Specialist

Customer Service Representative

Tier 2 Customer Care Team Member

Customer Service Coordinator – High Value Specialty Servicing

Wholesale Payments Support Specialist

Customer Service Specialist – 2nd Shift

Licensed Skincare Esthetician, Customer Service Representative

Customer Service Specialist

Employee Benefits Customer Service Representative

Customer Service Representative

Healthcare Customer Service Representative

Client Success Support Specialist

Ops Support Rep, Level 1