Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Provide user support to improve the experience of customers and/or end-users of their assigned product.
• Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls
• Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution
• Collaborate with team members to provide resolutions to customer inquiries
• Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes
• Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.

Client Support Specialist, Background Screening

• Managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Responsible for performing duties associated with customer service and sales support, including general office and administrative efforts.
• Act as a liaison between internal departments and external parties.
• Expected to quickly demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year.
• Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Sales Support Representative – Entry Level

• Serve as a primary contact and Level 2 support resource for small and medium-sized business portfolio merchants.
• Work across internal teams and directly with clients to resolve issues, support retention, and increase product and service adoption.
• Manage relationships for a portfolio of small to mid-tier small and medium-sized business accounts to support client satisfaction, retention, and growth.
• Resolve simple client inquiries directly and coordinate with internal teams to facilitate resolution of moderate to complex issues.
• Educate clients on products, reporting, self-service tools, and relevant industry information to support effective platform use.
• Monitor account health, review portfolio performance, and create customized business reviews that illustrate financial performance, card volume trends, and industry comparisons.
• Maintain accurate and current client records, including contract details, communication logs, and product matrices.
• Identify opportunities to increase penetration of products and services across multi-product client environments.
• Communicate clearly with clients regarding pricing models, funding, compression management, and issue resolution status.

Client Support Specialist

• Provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers.
• Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
• Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
• Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions.
• Support merchants on all aspects of POS/PC equipment
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
• Train merchants on back-office tools as applicable
• Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Thoroughly documents inquiry outcomes for accurate tracking and analysis
• Develops and maintains positive customer relations and coordinates with various functions within the company
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Receives and places follow-up telephone calls / e-mails to answer customer questions
• Outbound calls are conducted in the ZipDrug business area
• Seeks, understands and responds to the needs and expectations of internal and external customers
• Expected to have the ability to multi-task

Community Pharmacy Outbound Customer Care Representative II

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing, and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.
• Audits configuration of supplies based on supporting documentation, formulary requirements, and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements, and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Customer Service Call Center

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location.
• Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system.
• Apply barcodes to documents and scan order documents into the optical storage system.
• Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
• Process Service-Related Complaints (SRC), and ensure complete resolution.
• Manage customer returns in accordance with standard procedures.
• Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.
• Perform other duties as assigned.

Customer and Sales Support Representative

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Handle inbound and outbound customer calls in a professional and courteous manner
• Identify customer needs and recommend appropriate products or services
• Guide customers step-by-step through the process of signing up for products and services using the company website and portal
• Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
• Meet or exceed sales, retention, and performance goals
• Accurately document customer interactions in company systems
• Resolve customer concerns with patience and a solution-oriented approach
• Maintain a high level of product and system knowledge through ongoing training
• Adherent to company policies, procedures, and ethical standards
• Collaborate effectively with team members and support group decisions

Customer Support, Inside Sales Representative

• Provide a world class experience with an emphasis on top box interactions.
• Educate customers and employees on products, prices, and promotions.
• Assist retail stores and customers by placing orders for delivery/pickup.
• Speaks clearly and documents interactions with customers and internal business partners.
• Follow the daily schedule provided by Management.
• Identify individual employee and internal departmental training needs through documenting call reasons and issues.
• Quantify issues and opportunities associated with patient escalations and complaints.
• Review and thoroughly understand all departmental policies, procedures, and job aides routinely.

Senior Customer Service Representative – Part-time

• Oversee daily operations of the Customer Service department, also known as the Care Team.
• Provide ongoing coaching and support to Care Team members through regular monitoring and bi-weekly one-on one sessions.
• Ensure team members take full responsibility of customer issues and collaborate with other departments to drive timely resolutions.
• Conduct regular team meetings to share best practices, call-handling techniques, vendor promotions, project updates, and tool rollouts.
• Monitor chat volume, response times, and Freshdesk metrics (calls, tickets) to ensure service level agreements (SLAs) are consistently met.
• Collaborate with Care Team Leaders to manage timesheets, shift coverage, and attendance.
• Assist the Care Team Training & Development Specialist with onboarding and training of new Care Team members.

Travel Customer Support Manager

• Provide ongoing support to internal teammates and external commercial clients for Wholesale Payments products and services.
• Ensure telephone and email guidance and assistance is given to maximize efficiency and utilize all available resources.
• Respond to and resolve general technical issues.
• Research general service issues and ensures metrics and key indicators are met or exceeded.
• Document all client interactions in an accurate and timely manner.
• Identify opportunities to engage internal teammates to provide value-added solutions.
• Maintain a basic working knowledge of Wholesale Payments Services/Products.
• Provide distinctive and successful client experiences by building strong professional working relationships.

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Processing orders
• Phone triage patients throughout the country via telemedicine
• Walking patients through administering injections to themselves
• Take incoming calls in med staff queue
• Complete letter of medical necessities, travel letters
• Communicating via email/phone with providers, patients, and staff
• Assist patients with ordering products
• Sending C/O through Med portal
• Explaining treatment procedures to patients and providing follow up education
• Handle high volume outbound and inbound calls
• Multitasking skills through EMR, Med queue, and other systems
• Phone and email etiquette

Clinical Support Specialist

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues
• Responds to requests for information by patient/account holders in a professional manner
• Acts to gain payment or arrangement of payment on behalf of the client
• Follows client-specific protocols and policies
• Investigates and responds to client enquiries

Bilingual Health Care Customer Service Representative – 2nd Shift

• Supports new hires with ongoing training including advanced product and process knowledge, telephony soft-skills, and new software adaptation and proficiency.
• Supports the customer care team via multiple channels regarding customer inquiries such as order management, product substitution, returns, and custom bracing through Outlook, eCommerce, and Electronic Data Interchange (EDI), while maintaining On-Time In Full (OTIF) Service Level Agreements (SLA’s).
• Consistently meets or exceeds productivity standards such as overall accuracy, maintaining SLA’s, advanced backorder and backlog order management supporting on time order fulfilment.
• Works as liaison between customer care and other business partners such as production planning, supply chain, logistics, distribution centers, and product management.
• Ensures quality assurance including pricing, approvals, and accuracy while managing customer returns.
• Applies basic understanding of human anatomy to provide quality orthopedic solutions to elevate patient care and ensures product knowledge is up to date.
• Drives process improvement by identifying gaps and collaborating with various departments to deliver a seamless and effortless customer experience.
• Champions the customer’s experience by managing urgent issues and offering tailored solutions.
• Attends annual required Health Insurance Portability and Accountability Act (HIPAA) training and maintains strict compliance with the healthcare privacy code.
• Manages special projects and assignments provided by the leadership team in support of the department and company goals effectively and efficiently.
• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company.
• Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition.
• The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it.
• Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

See all jobs on JobTailor

Licensed Customer Service Representative II

Client Support Specialist, Background Screening

Sales Support Representative – Entry Level

Client Support Specialist

Client Support Specialist

Insurance Support Specialist

Community Pharmacy Outbound Customer Care Representative II

Customer Service Call Center

Customer and Sales Support Representative

Senior Product Support Specialist

Chat & Community Support Specialist

Customer Care Agent

Customer Support, Inside Sales Representative

Senior Customer Service Representative – Part-time

Travel Customer Support Manager

Client Support Specialist

Customer Service Representative I

Clinical Support Specialist

Bilingual Health Care Customer Service Representative – 2nd Shift

Senior Customer Care Representative