Ops Support Rep, Level 1

Radiology Partners

Operations Center Specialist ensuring efficient customer support in teleradiology processes for hospitals. Monitoring workflows and providing technical assistance to clients and team members.

Posted 7/16/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in operational and technical support for client workflows, with a strong emphasis on communication, problem-solving, and attention to detail. Capable of providing high-level customer service and support in a fast-paced environment while effectively coordinating tasks and training team members.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support ExperienceWorkflow CoordinationCommunication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingProcess ImprovementTyping Speed of 30 WPMReport GenerationHL7 Messaging

Soft Skills

Strong Sense of UrgencyOrganizational SkillsDecision MakingTeam CollaborationTelephone Etiquette

Tools & Technologies

WindowsMicrosoft WordMicrosoft ExcelInstant MessagingEmail Tools

Industry Keywords

Contact Center EnvironmentMedical BackgroundClient SupportQuality AssuranceEscalation Support

About the role

Key responsibilities & impact

Provide regular, reliable, and timely attendance for scheduled shifts
Assist in escalation support for any client, radiologist or OC questions/issues
Provide operational and technical support for customized client workflow solutions including Program Support clients
Monitor workflows for clients using HL7 messaging
Assist in generating daily/nightly reports
Provide fill in and back up duties to the PS and PCS teams as needed
Provide fill in and back up duties OS team lead in shortage or absence
Provide assistance or coordination with the technical support team as needed
Provide “white-glove” support to high profile clients
Escalate any client/radiologist issues to the appropriate resources to ensure timely resolution
Assist radiologists in locating image sets
Assist in workflow coordination and task planning
Assist in quality and service assurance initiatives
Assist in training and mentoring of OS team members
Process improvement testing and recommendations
Other duties as assigned

Requirements

What you’ll need

No education required
Successful OSR L2 tasks and performance and minimum 90 days as an OSR L2 or equivalent
Two or more years of customer related experience in a contact center environment
Previous technical/IT support experience helpful
Excellent verbal and written communication skills
Strong sense of urgency and ability to prioritize and multi-task
Ability to analyze and troubleshoot technical workflows
Ability to work in a team environment as well as work independently
Telephone etiquette skills are essential
Medical background a plus
High level of attention to detail necessary
Strong organizational and prioritization techniques
Demonstrated sound judgment and decision making abilities
Proficiency in a PC environment utilizing software/programs including Windows, Word, Excel, Internet, Instant Messaging/Virtual Chat and office e-mail tools
Possible travel for onsite support
Ability to type a minimum of 30 wpm is required

Benefits

Comp & perks

Health insurance
Professional development
Paid time off
Flexible work arrangements