Customer Service Specialist

Concierge Home Care

Customer Service Specialist providing office support and managing calls at Concierge Home Care. Ensures smooth operations and excellent guest interaction in a healthcare setting.

Posted 7/18/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJunior💰 $16 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in medical office operations, including front-office tasks, patient interaction, and handling authorizations through specific healthcare portals. Strong organizational skills and attention to detail are essential for managing a high-call environment and maintaining HIPAA compliance.

Highest-signal resume keywords

Medical Office ExperiencePrior Authorization ExperienceEClinicalWorks ExperienceMicrosoft Office ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperiencePrior AuthorizationEClinicalWorksMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Soft Skills

Highly OrganizedMultitaskingSelf-MotivatedAttention to DetailExcellent Communication Skills

Tools & Technologies

AvailityUnited Healthcare PortalCoverMyMeds

Industry Keywords

HIPAA ComplianceFront-Office ExperienceClerical TasksCustomer ServiceHigh-Call Environment

About the role

Key responsibilities & impact

Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
Greet and assist company guests and visitors.
Receive, sort, and forward incoming mail and publications.
Sign for and distribute package deliveries.
Order, receive, stock, and distribute office supplies as needed.

Requirements

What you’ll need

Some college (required)
One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out) and answering phones.
Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds).
Ability to work in a high-call environment.
eClinicalWorks experience.
Highly organized and able to multitask.
Self-motivated with strong attention to detail.
Excellent customer service and communication skills.
Proficiency in Microsoft Office (specifically excel, outlook, teams).
Must have strong WIFI home connection.
HIPPA compliant workspace.

Benefits

Comp & perks

three weeks of PTO and annually increases to four weeks after five years.
Earn quarterly bonuses based on individual and team performance.
401(k) options.
Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
Health, dental, vision, and HSA options.
Data plan reimbursement.