Concierge Home Care

Customer Support

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations.
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail.
• Greet and assist company guests and visitors.
• Receive, sort, and forward incoming mail and publications.
• Sign for and distribute package deliveries.
• Order, receive, stock, and distribute office supplies as needed.

Customer Service Specialist

Recruitment

• Manage full-cycle recruiting for home health clinicians, including Registered Nurses (RNs), Physical Therapists (PTs), Occupational Therapists (OTs), Speech Therapists (STs), Licensed Practical Nurses (LPNs), and other healthcare professionals
• Source candidates using Indeed, job boards, social media, referrals, networking, and community outreach
• Conduct phone interviews and evaluate candidates for both experience and cultural fit
• Build strong relationships with hiring managers, clinical leaders, schools, and healthcare providers throughout your territory
• Develop and maintain talent pipelines for current and future hiring needs
• Coordinate interviews, offers, onboarding, and candidate follow-up
• Track recruiting activity and maintain accurate applicant records within the Applicant Tracking System (ATS)
• Attend hiring events, career fairs, networking opportunities, and community events within your assigned territory
• Manage multiple open positions while meeting recruiting metrics and hiring deadlines

Talent Acquisition Specialist

Manager

• Supervise, mentor, and support clinical staff
• Ensure compliance with Medicare, state, and regulatory standards
• Review documentation for accuracy and quality (including OASIS)
• Monitor patient outcomes and drive performance improvements
• Collaborate with physicians and interdisciplinary teams
• Coach clinicians for professional growth and clinical excellence
• Ensure agency policies and standards are consistently followed

Customer Service Specialist

Talent Acquisition Specialist

Weekend Clinical Manager, RN