Wholesale Payments Support Specialist

Truist

Dedicated Support Specialist providing exceptional service to Wholesale Payments clients managing complex inquiries. Collaborating with internal partners to ensure high-quality client experiences.

Posted 7/20/2026full-timeAtlanta • Arizona, Florida, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Treasury Services and Banking Operations, with a strong focus on client relationship management and effective communication. Proficient in managing service requests and adhering to service level agreements while maintaining organizational efficiency.

Highest-signal resume keywords

Treasury Services ExpertiseClient Relationship ManagementBank Operations KnowledgeMS Office ProficiencyOperational Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Treasury ServicesBank OperationsOperational Risk ManagementService Level AgreementsQueue Management

Soft Skills

Excellent Communication SkillsTime ManagementOrganizational SkillsAnalytical SkillsProblem Solving

Tools & Technologies

MS OfficeDepartmental Software Systems

Industry Keywords

Banking ExperienceRisk and ControlsClient InquiriesWhite Glove ServiceStakeholder Management

About the role

Key responsibilities & impact

Provide white glove service to assigned clients by understanding their business and communication preferences
Listen, analyze and resolve assigned client inquiries
Leverage Wholesale Payments knowledge and expertise to resolve complex client requests
Be the subject matter expert on departmental software systems
Routine tasks include managing queues for service requests, supporting internal inquiries, and ensuring adherence to service level agreements
Maintain strong relationships with stakeholders for feedback and improvements

Requirements

What you’ll need

Bachelor’s Degree in a business-related field or equivalent education and related training
Five years of banking experience, two of which are in a treasury-related role, with 1+ years of in-depth experience with treasury services
Must be able to work independently and as a team, be well organized, display good time management skills
Excellent written and verbal communication skills
Ability to manage daily activities in a fast-paced, changing environment
Strong organizational skills
Knowledgeable of bank operations, risk and controls, and operational risk management methodologies
Proficient in MS Office applications including Word, Excel, and Outlook

Benefits

Comp & perks

Medical, dental, vision, life insurance
Disability and accidental death and dismemberment insurance
Tax-preferred savings accounts
401k plan
10+ days vacation and 10 sick days annually
Paid holidays