Customer Service Representative

Marsh McLennan

Customer Service Representative providing exceptional support on benefits and insurance at Mercer. Leveraging AI tools to resolve inquiries and assist customers effectively.

Posted 7/21/2026full-timeDallas • Florida, Texas • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and the ability to handle customer inquiries effectively while utilizing technology and troubleshooting basic issues. Proficient in documenting interactions and managing customer relationships through various channels.

Highest-signal resume keywords

Call Center ExperienceSalesforce ProficiencyMS Office Suite ProficiencyBasic Computer TroubleshootingStrong Oral And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceBasic Computer TroubleshootingSalesforce ProficiencyMS Office Suite Proficiency

Soft Skills

Strong Oral CommunicationStrong Written CommunicationWillingness To Receive Coaching

Certifications & Qualifications

HS Diploma Or Equivalent

Industry Keywords

Customer InquiriesInsurance Policy QuestionsPayment-Related QuestionsTechnology-Enabled Tools

About the role

Key responsibilities & impact

Handle inbound telephone calls and document all interactions in Salesforce
Respond to both standard and more complex customer inquiries regarding various products and services via phone or email
Research customer inquiries and follow up with customers as needed via email or outbound calls
Provide formal, informed responses to correspondence, either verbally or in writing, using all necessary reference materials
Thrive and be motivated by an environment that embraces AI and technology-enabled tools
Request additional or missing information from customers via written or verbal communication
Document client issues and escalate to the appropriate parties for resolution
Troubleshoot basic website errors and questions
Assist customers with auto and home insurance policy questions
Help customers with payments and payment-related questions, policy changes, coverage explanations, rate changes, etc.
Work a scheduled shift with flexibility as needed

Requirements

What you’ll need

HS diploma or equivalent
At least 6 months of call center experience
At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
Basic computer troubleshooting skills
Strong oral and written communication skills
Willingness to receive coaching and feedback

Benefits

Comp & perks

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture