Customer Support

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation.
• Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Senior System Reliability & Support Specialist – Production Support

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Provide 1 st line support to end-users through high volume calls, chats, and tickets.
• Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
• Update required ticketing systems continuously.
• Provide and maintain a high quality of service.
• Partner with the Service Operations Team.
• Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
• De-escalate dissatisfied customers with professionalism, patience, and support.
• Escalate all issues that cannot be completed within SLAs to management as soon as possible.
• Meet all team metrics and goals, set by management.
• Perform other duties as needed upon request from immediate supervisor.

Mobility Support Specialist

• Provides day-to-day management and support to customer service staff.
• Champion customer-centric culture inside and outside the call center cultivating an environment of trust, teamwork, and ownership.
• Responsible for the center’s operational optimization through use of effective metrics for staffing, scheduling and call volume forecasting.
• Analyze department performance and proactively identify and implement strategies to improve quality of service, productivity and sales.
• Manage agents’ scorecards and reviews with Customer Service Supervisors.
• Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
• Determines training needs and establishes programs.
• Compiles all customer service reporting requirements.
• Investigates and resolves escalated customer service inquiries.

Customer Service Manager

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

Licensed Insurance Customer Care Representative, P&C Producer License Required

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Provide customer service and support to high-value clients
• Handle customer inquiries via phone, email, and chat
• Exercise good judgment and independent decision-making skills
• Maintain sufficient reliable private internet connection for remote work

Customer Service Coordinator – High Value Specialty Servicing

• Provide white glove service to assigned clients by understanding their business and communication preferences
• Listen, analyze and resolve assigned client inquiries
• Leverage Wholesale Payments knowledge and expertise to resolve complex client requests
• Be the subject matter expert on departmental software systems
• Routine tasks include managing queues for service requests, supporting internal inquiries, and ensuring adherence to service level agreements
• Maintain strong relationships with stakeholders for feedback and improvements

Wholesale Payments Support Specialist

• The Client Support Specialist collaborates with internal and external clients (in the K-12 market and cities) to facilitate billing, bill reconciliation, work through discrepancy reports, and generate payroll reports.
• Assist with payroll imports, as well as develop client relationships and the company's benefit & CRM system.
• Assists the sales team with providing product options in core and voluntary benefits.
• Other duties include assisting sales and marketing with enrollments, preparing spreadsheets and marketing materials, preparing memorandums, emails and other communications in support of the regional sales manager and the Arizona sales team.
• Occasionally, they will source, develop, soft sell, promote, market, and administer insurance products, and administrative services of FFGA.

Client Support Specialist

• Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
• Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
• Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
• Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Assist customers with the latest products and services, such as air cards, USB devices, AT&T-provided software and applications.
• Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
• Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
• Sell products and services, making personalized recommendations based on customer needs.

Call Center Customer Service Representative

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Proactively contact prospective and existing customers to generate sales opportunities
• Schedule appointments and follow up on leads
• Provide exceptional customer service
• Convert inquiries into sales opportunities and appointments
• Maintain accurate customer records and sales notes within the CRM system
• Build long-term customer relationships that encourage repeat business and referrals

Outbound Sales Representative, Customer Service

• Assists with technical troubleshooting and documentation for customers in order to support the mission of the institution through technology.
• Resolves basic issues, general concerns and inquiries through phone, email and chat regarding Financial Aid and Scholarship Services (FASS), and Student Business Services (SBS) processes and policies.
• Assists with self-service activities to ensure customer comprehension and satisfaction regarding FASS and SBS questions, policies and procedures.
• Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
• Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support.
• Participates in, and contributes to, scheduled and ad hoc training in order to improve university policy and processes.
• Establish trust through commitment to ASU and student success and adherence to policies and procedures.
• Delivers unparalleled personalized customer service by attentively addressing individual needs and preferences, ensuring each interaction is tailored to exceed expectations and leave a lasting positive impression.
• Understands and satisfies customer needs and capitalizes on opportunities to improve customer service and satisfaction.
• Utilizes a variety of resources to thoroughly research questions and promptly respond to customer inquiries with accuracy and efficiency, ensuring a comprehensive understanding of their needs is met.
• Document customer interactions with attention to detail, ensuring accuracy and completeness.
• Inputs data and ensures the accuracy of all information entered into the system.
• Performs other related duties as assigned.
• Collaborate across teams and actively participate in ET/ASU events and programs.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

Customer Service Specialist – Financial Aid

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
• Promote digital self service capabilities.
• Utilize multiple computer applications to accurately document claim information.
• Have a dedicated workspace free from distractions during work and training hours.
• Required to commit to the training and work schedule.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.

Customer Care Representative

• Respond to customer inquiries through live chat and online messaging platforms
• Provide accurate information regarding company products, services, policies, and procedures
• Resolve customer concerns efficiently while maintaining a professional and friendly attitude
• Assist customers with account updates, order status, billing inquiries, and general support requests
• Document customer interactions accurately in CRM and company systems
• Escalate complex issues to the appropriate department when necessary
• Follow up with customers to ensure issues have been resolved satisfactorily
• Meet established response time, quality, and customer satisfaction goals
• Maintain confidentiality when handling customer and company information
• Participate in virtual meetings, training sessions, and ongoing development programs
• Perform additional administrative and customer support duties as assigned

Chat Support Representative

• Understand and address customer needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to contacts, explaining all possible solutions courteously and professionally.
• Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to comply or exceed call center metrics while providing excellent customer service.
• Be a part of and actively participate in all training, coaching and any other learning opportunities to expand knowledge of the company, products, and position.
• Adhere to all company policies and procedures.

Customer Service Representative, Seasonal

• Handles incoming requests for referrals for new orders and refills.
• Receives and verifies requests and referrals, initiates insurance verification and gathers all information necessary for pre-certifications, authorizations, and certificates of medical necessity.
• Provides ongoing follow-up of requests up to, and following, patient discharge.
• Builds equipment order using information in patient medical record to coordinate patient services.
• Ability to review and offer alternate product support and suggestions to improve patient care and quality outcomes.
• Provides verbal and written instructions to patients, families, and coordinating resources regarding provision of products and services, reimbursement and patient financial responsibility.
• Performs data entry of patient intake information into computer system and records insurance information and authorization requirements and notes in the computer system.
• Coordinates delivery of requested services and referrals as appropriate.
• Facilitates problem solving with patients, hospitals, providers, referral sources, insurance companies, and clinical staff.
• Trains and provides mentor support for new staff members.
• Serves as a role model within the Customer Care Specialist team.

Senior Customer Care Representative

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Customer Support jobs in Arizona

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Senior System Reliability & Support Specialist – Production Support

Seasonal Customer Service Team Supervisor

Mobility Support Specialist

Customer Service Manager

Licensed Insurance Customer Care Representative, P&C Producer License Required

Operations Support Specialist

Customer Service Coordinator – High Value Specialty Servicing

Wholesale Payments Support Specialist

Client Support Specialist

Call Center Customer Service Representative

Bilingual Customer Service Representative

Customer Service Representative

Outbound Sales Representative, Customer Service

Customer Service Specialist – Financial Aid

Customer Service Representative

Customer Care Representative

Chat Support Representative

Customer Service Representative, Seasonal

Senior Customer Care Representative

Sales/Customer Service Representative – English