Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Be the go-to support for our field agents
• Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans.
• Keep critical information accurate and organized
• Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed.
• Solve problems in real time
• Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward.
• Collaborate across teams
• Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support.
• Create a great service experience
• Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

Agent Support Representative

• Serve as the client advocate and responsible for client satisfaction based on task ownership and accurate resolution
• Manage a high volume of tasks that require leveraging various resources to identify client’s needs
• Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction core
• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools

Senior Customer Care Specialist – Manheim

• Customer service and support role working directly with customer accounts, inquiries, and items directly related to client satisfaction
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support
• Proactively works to identify potential problems, compliance issues, and to maximize client satisfaction
• Has primary responsibility for risk and compliance requirements by ensuring timely and accurate compliance to procedural, policy and regulatory requirements

Business Banking Support Specialist

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Customer Service Specialist

• Answer high volume inbound calls and provide effective quality customer service regarding property insurance.
• Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
• De-escalate calls and process complaints and handle disbursement of premiums.

Customer Service Associate II

• Learning the U-Box supply chain logistical model.
• Interacting with U-Haul field personnel and customers via phone and email.
• Updating, correcting, and maintaining shipment data used by U-Haul locations and UHI.
• Facilitate billing processes for the U-Haul customer network.

Shipping Operations Customer Support

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service, Lot Attendant

• Provide front-line and Tier 2 support across multiple brands.
• Administer key applications (ServiceTitan, Microsoft 365/Entra ID, Intune/Autopilot, IBM MaaS360)
• Maintain reliable, secure networks (Wi-Fi, firewalls, VPN).
• Partner with co-managed helpdesk and internal teams to resolve issues, document solutions, and drive process improvements as new acquisitions are onboarded and technology is standardized.

IT Systems – Support Specialist

• Receive medical claims from HCPs or patients
• Vetting claims against program specific business rules
• Determine if claims should be paid or rejected
• Provide support for customer requests via phone, email, fax, or other means of contact
• Suggest recommendations to management for operational challenges
• Ability to work 40 hours per week (shift available: 10:00am - 7:00pm ET)

Medical Biller, Claims Processing – Patient Support Representative

• Serve as the first point of contact for patients/healthcare providers via phone and chat
• Assist with prescription drug inquiries, troubleshooting mail-order issues, and guiding through basic resolution steps
• Become an expert on GLP-1 products and functionalities
• Ensure patient/healthcare provider satisfaction while maintaining professionalism and empathy
• Deliver outstanding customer support through clear and effective communication
• Handle challenging customer interactions calmly and effectively
• Provide first-level assistance via phone and chat channels
• Track patient/healthcare provider interactions for first-call resolution

Customer Service Representative

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments
• Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner
• Answering incoming questions from Boulder patients around balances due, non covered charges etc
• Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients
• Act as first point of contact for incoming patient messages, as well as internal requests for support
• Maintain ongoing dated eligibility checks for accurate billing and clean claims
• Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance
• Serve as subject matter expert for internal insurance training
• Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR
• Identify and correct billing errors and resubmit claims to insurance carriers
• Research/rectify third party denials/edits, requests for information and other related correspondence
• Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

Insurance Verification and Patient Support Specialist

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
• Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners
• Grow and learn in a fast-paced high-growth environment

Retention Restaurant Support Specialist, SaaS Sales

• Take inbound calls while maintaining a high level of professionalism and working to establish a positive rapport with every customer.
• Learn computer system applications to accurately process transactions and maintain customer data.
• Educate customers on products and services via phone, email, and chat communications.
• Provide basic troubleshooting for customers including product knowledge, recommendations, and problem resolution.
• Build and maintain positive relationships with internal customers and team members.
• Stay informed on all communications and training to ensure accurate protocols are followed.
• Build knowledge of relevant company products, processes, programs, and technology.
• Participate in other related duties and projects as assigned by the supervisor or manager.
• Perform other duties as assigned.
• Comply with all policies and standards.

Customer Service Representative I

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

See all jobs on JobTailor

Licensed Customer Service Representative II

Agent Support Representative

Senior Customer Care Specialist – Manheim

Business Banking Support Specialist

Small Business Customer Service Representative

Customer Service Specialist

Customer Service Associate II

Shipping Operations Customer Support

Customer Service, Lot Attendant

IT Systems – Support Specialist

Medical Biller, Claims Processing – Patient Support Representative

Customer Service Representative

Insurance Verification and Patient Support Specialist

Customer Service Representative

Senior Product Support Specialist

Chat & Community Support Specialist

Customer Care Agent

Retention Restaurant Support Specialist, SaaS Sales

Customer Service Representative I

Bilingual Customer Service and Sales Representative – Spanish-English