Client Support Specialist

First Financial Group of America

Client Support Specialist managing client relationships and administrative support for sales teams in the K-12 market. Facilitating billing, payroll, and product enrollment tasks.

Posted 7/17/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $0 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and administrative skills, with a focus on client relationship management and benefit administration in the K-12 market. Proficient in handling sensitive information while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Customer ServiceGroup One Life And Health LicenseExcel ProficiencyOral And Written CommunicationBenefits Administration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative Assistant ExperiencePayroll ReportingBill ReconciliationSpreadsheet PreparationBenefit Plan Terminology

Soft Skills

Time ManagementOrganization SkillsInterpersonal SkillsStrong Sense Of UrgencyDiplomatic And Tactful

Tools & Technologies

CRM SystemMicrosoft ExcelMicrosoft WordMicrosoft Outlook

Certifications & Qualifications

Group One Life And Health License

Industry Keywords

K-12 MarketMedical BenefitsDental BenefitsVision BenefitsPrescription Drug ServiceRetirement PlansSensitive Client InformationHIPAA Compliance

About the role

Key responsibilities & impact

The Client Support Specialist collaborates with internal and external clients (in the K-12 market and cities) to facilitate billing, bill reconciliation, work through discrepancy reports, and generate payroll reports.
Assist with payroll imports, as well as develop client relationships and the company's benefit & CRM system.
Assists the sales team with providing product options in core and voluntary benefits.
Other duties include assisting sales and marketing with enrollments, preparing spreadsheets and marketing materials, preparing memorandums, emails and other communications in support of the regional sales manager and the Arizona sales team.
Occasionally, they will source, develop, soft sell, promote, market, and administer insurance products, and administrative services of FFGA.

Requirements

What you’ll need

2 years’ proven track record in customer service.
2 years of Administrative Assistant experience.
Must have Group One Life and Health License or be able to obtain in 90 days.
Strong customer service skills and a proven track record of handling sensitive client information (HIPAA, PHI & PI).
Must have proven oral & written communication, as well as presentation skills through work.
Must have strong knowledge and work experience using Excel, Word & Outlook.
High school diploma required or equivalency required (GED).
Preferred Qualifications 2 years’ experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
Knowledge of general benefit plan terminology is highly preferred.
Knowledge of the K-12 market benefits highly preferred.
Knowledge, Skills and Abilities Time management and organization skills Strong sense of urgency Strong interpersonal skills; diplomatic and tactful
Must be able to obtain and maintain security clearances and successfully complete a thorough background check.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account First Financial Group of America Website LinkedIn All Job Openings 201 - 500 employees 🤝 B2B ⚕️ Healthcare Insurance 💸 Finance B2B
Healthcare Insurance
Finance First Financial Group of America is a company that specializes in employee benefits and retirement solutions. They provide a comprehensive range of services including benefits consulting, administrative solutions, and secure enrollment services, aimed at simplifying group health and investment solutions for employers and employees. Their commitment to personalized service is exemplified through dedicated account representatives who support clients during onboarding and throughout the benefits administration process. Client Support Specialist Job not on LinkedIn 🔥 23 minutes ago 🌵 Arizona – Remote 💵 $0 - $45k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The Client Support Specialist collaborates with internal and external clients (in the K-12 market and cities) to facilitate billing, bill reconciliation, work through discrepancy reports, and generate payroll reports.
Assist with payroll imports, as well as develop client relationships and the company's benefit & CRM system.
Assists the sales team with providing product options in core and voluntary benefits.
Other duties include assisting sales and marketing with enrollments, preparing spreadsheets and marketing materials, preparing memorandums, emails and other communications in support of the regional sales manager and the Arizona sales team.
Occasionally, they will source, develop, soft sell, promote, market, and administer insurance products, and administrative services of FFGA. 🎯 Requirements
2 years’ proven track record in customer service.
2 years of Administrative Assistant experience.
Must have Group One Life and Health License or be able to obtain in 90 days.
Strong customer service skills and a proven track record of handling sensitive client information (HIPAA, PHI & PI).
Must have proven oral & written communication, as well as presentation skills through work.
Must have strong knowledge and work experience using Excel, Word & Outlook.
High school diploma required or equivalency required (GED).
Preferred Qualifications 2 years’ experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
Knowledge of general benefit plan terminology is highly preferred.
Knowledge of the K-12 market benefits highly preferred.
Knowledge, Skills and Abilities Time management and organization skills Strong sense of urgency Strong interpersonal skills; diplomatic and tactful
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