Customer Service Manager

Customer Service Manager leading customer service operations and team in the Pacific Northwest market area. Ensuring high customer satisfaction through operational excellence and employee leadership.

Posted 7/22/2026full-timeRemote • Arizona • 🇺🇸 United StatesSeniorLead💰 $73,150 - $93,195 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, operational optimization, and performance analysis, with a strong focus on fostering a customer-centric culture and developing training programs. Proven ability to lead teams, implement strategies for service improvement, and manage performance metrics effectively.

Highest-signal resume keywords

Customer Service ManagementOperational OptimizationPerformance AnalysisTeam LeadershipTraining Program Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Metrics AnalysisCall Volume ForecastingScorecard ManagementPerformance Standards DevelopmentCustomer Service Reporting

Soft Skills

TeamworkCommunicationProblem SolvingTrust BuildingOwnership

Certifications & Qualifications

Bachelor's DegreeHigh School Diploma or GED

Industry Keywords

Customer-Centric CultureSalesMarketingManagementBusiness Administration

About the role

Key responsibilities & impact

Provides day-to-day management and support to customer service staff.
Champion customer-centric culture inside and outside the call center cultivating an environment of trust, teamwork, and ownership.
Responsible for the center’s operational optimization through use of effective metrics for staffing, scheduling and call volume forecasting.
Analyze department performance and proactively identify and implement strategies to improve quality of service, productivity and sales.
Manage agents’ scorecards and reviews with Customer Service Supervisors.
Communicates and enforces company policies and procedures and develops and implements customer service performance standards.
Determines training needs and establishes programs.
Compiles all customer service reporting requirements.
Investigates and resolves escalated customer service inquiries.

Requirements

What you’ll need

Bachelor's Degree (accredited) in Sales/Marketing, Management, Business Administration or similar area of study
High School Diploma or GED (accredited) and four years of relevant experience
7 years of relevant work experience
2 years of supervisory experience

Benefits

Comp & perks

medical
dental
vision
life insurance
short-term disability
stock purchase plan
company matching on a 401(k)
paid vacation
paid holidays
personal days