Customer Success Manager

• Serve as the main point of contact for assigned customer accounts.
• Lead customer success activities such as onboarding and training.
• Identify opportunities for clients to get more value from our products.
• Build and maintain regular communication with key accounts.
• Conduct regular check-ins and business reviews with clients.
• Proactively identify upsell and cross-sell opportunities.

• Manage a portfolio of clients, ensuring customer retention and high satisfaction
• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value
• Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention
• Deliver client business reviews to measure progress, assess key trends and emphasize value

• lead global Customer Engagement Programs
• serve as the primary architect of executive-level customer engagement strategy
• manage the Executive Customer Advisory Board (ECAB) program
• foster long-term partnerships with customers by facilitating high-level dialogue
• act as a trusted advisor to Cisco’s leadership team
• manage end-to-end experience for board members
• partner with product management and marketing teams to develop strategic agendas
• formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations
• collaborate with Sales, Customer Experience, and Marketing teams
• manage program logistics and ensure program scales effectively
• manage outreach and participation for beta/alpha product opportunities

Customer Engagement Programs Lead

• Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
• Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
• Drive scalable technical capability across the team, including expertise in Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
• Establish and improve standards for customer success plans, adoption roadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
• Ensure Customer Success Engineers translate customer business objectives into co-signed, measurable success plans with time-bound value milestones.
• Champion resilience as a customer outcome by standardizing the use of maturity assessments, recoverability validation, recovery simulations, health checks, and gap remediation planning.
• Monitor customer health, adoption, sentiment, renewal readiness, and expansion indicators across the team’s book of business.
• Act as a senior advisor and escalation point for strategic enterprise customers, especially when resilience posture, executive alignment, adoption risk, or renewal risk requires leadership intervention.
• Partner with Sales, Renewals, Technical Account Management, Support, Product, and Professional Services to align customer success engineering activities with account strategy, product roadmap feedback, and revenue priorities.
• Build repeatable plays, enablement, and best practices that improve time-to-first-value, adoption breadth and depth, retention, expansion readiness, and referenceability.
• Drive continuous improvement in team operations, including capacity planning, account coverage, scorecard hygiene, forecasting inputs, and operating efficiency.
• Contribute to business planning by identifying growth opportunities, influencing account strategy, supporting expansion motions, and aligning team performance with retention and revenue goals.
• Ensure the team remains focused on advisory, adoption, resilience, and value realization outcomes while routing break-fix issues, hands-on technical operations, commercial negotiations, and renewal quoting to the appropriate teams.

Senior Manager, Enterprise Customer Success

• The Senior Customer Success Manager is the CEO of your book of business.
• A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
• Manage 4+ medium/large OnDemand or OnPrem accounts.
• Develop and foster a trusted relationship with the Customer and SI partners.
• Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
• Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
• Facilitate weekly, monthly, and quarterly customer governance meetings, including preparation of reports, governance decks and working with all parties to schedule customer sessions.
• Mentors junior Customer Success Managers.
• Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging customer feedback, assessing results, and developing measurable closed loop action plans.

Senior Customer Success Manager

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Manage a portfolio of 15–30 SMB/Mid-Market customers (<$500M in revenue), serving as the primary point of contact from onboarding through renewal and growth.
• Support executive stakeholders (VP to C-level) to achieve fast, measurable outcomes with Alloy.ai through scalable, value-driven engagements.
• Monitor account health, manage by exception, and focus efforts where they will have the highest impact.
• Drive retention and expansion through business value reviews, renewals, and growth-focused conversations.
• Conduct and deliver analysis in Alloy, helping customers turn insights into repeatable, automated processes.
• Identify and cultivate customer advocates, partnering with Marketing to capture success stories, case studies, and references.
• Improve processes, playbooks, and tooling to support scaled customer management without sacrificing quality.
• Collaborate on building training programs, including self-serve onboarding and education to reduce manual support needs.
• Act as the voice of the customer, gathering feedback and translating it into actionable requests for Product and Engineering.

• Own major financial existing accounts
• Drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey
• Create and implement strategic account plans focused on enterprise-wide deployments of products and services
• Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function
• Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
• Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
• Manage time-to-revenue timelines following contract signing, including product delivery, integration, and sign-offs
• Coordinate technical resources needed for up-sell opportunities and support issues
• Own status reporting to support revenue projections
• Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
• Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
• Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

Strategic Customer Success Manager – Public Sector

• Consult with management on efforts and processes for overseeing customer network development and customer support activities
• Work directly with lenders to develop their capabilities to deliver loans to Fannie Mae
• Support customer engagement opportunities
• Build strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best‐in‐class customer service
• Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles
• Provide guidance and recommendations on promoting and selling Fannie Mae's products and services
• Provide subject matter expertise, best practices, and recommendations to management.

Principal, Multifamily Customer Engagement and Partner Management

• Serve as the primary point of contact for assigned customer accounts
• Manage the successful implementation and fulfillment of client engagements from onboarding through completion
• Develop project timelines and communicate deliverables and milestones
• Build long-term client relationships through regular communication and campaign reviews
• Prepare and present campaign performance reports

Corporate Customer Success Manager

• Be a proactive customer success mindset
• Drive adoption, retention, and expansion for your client base
• Lead successful implementation and onboarding for new clients
• Build and enhance executive relationships within client base
• Train and educate Govly users
• Share frontline customer experiences back into the business
• Bring a scrappiness and hunger to build a truly special team

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts
• Embed as a trusted advisor across decentralized buying centers
• Act as the “quarterback” for a global virtual account team
• Design and scale AI-powered customer programs
• Drive adoption and consumption growth
• Own expansion and upsell motions directly on retention-focused accounts
• Lead strategic success planning, QBRs, and EBRs
• Guide high-stakes consolidation and “build vs. buy” evaluations
• Navigate complex commercial and governance realities
• Build compelling demonstrations, executive presentations, and business value documents
• Serve as the vital link between customers and Branch

Strategic Customer Success Manager – MarTech / AdTech

• Serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization
• Take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond
• Collaborate with CS leadership and frontline managers to build trust in operational processes
• Build dashboards on key CS metrics (customer health, churn, expansions)
• Own CS operational initiatives end-to-end, turning strategy into executable plans
• Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions

Customer Success Operations Lead

• Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers
• Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities
• Lead regular Executive Business Reviews and agency-level health check-ins
• Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments
• Identify and proactively manage customer health risks
• Partner closely with federal system integrators, OEM partners, and prime contractors
• Serve as the voice of the customer internally
• Support renewal readiness by ensuring customers are achieving their defined success metrics

• Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
• Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
• Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
• Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships
• Collaborate with customers to develop a mutual value plan
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact
• Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to “get to green churn risk”
• You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team
• Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
• Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain
• Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy
• Identify opportunities to sell add-on services in support of achieving customer goals
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams

• Deliver engaging client training sessions to drive product adoption and proficiency
• Build strong relationships through proactive outreach and ongoing support
• Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities
• Respond to client requests and troubleshoot data, platform, and reporting questions
• Support onboarding and business development with data requests and new client setup
• Collaborate cross-functionally to ensure a seamless client experience

Client Success Consultant

• Develop and execute growth strategies that drive revenue, conversion, and engagement across travel products — covering loyalty, pricing, merchandising, and marketing best practices.
• Lead executive business reviews with C-level and senior stakeholders, translating partner goals into clear roadmaps and measurable outcomes.
• Serve as the primary strategic point of contact for your partner portfolio, building trusted relationships with leadership teams and ensuring alignment on priorities and performance.
• Identify performance gaps and opportunities using platform data, then design and champion initiatives that move the needle.
• Translate partner business needs into scalable product capabilities, working closely with internal product and engineering teams to prioritize and influence the roadmap.
• Deliver data-driven insights and recommendations that inform partner decision-making at the executive level.
• Collaborate onsite with partner teams where needed to drive strategy alignment, execution, and results.
• Onboard new partners onto the HTS Commerce platform, ensuring a smooth transition and fast time-to-value.
• Monitor partner health metrics and proactively flag risks, escalating and resolving issues before they impact performance.
• Codify best practices, playbooks, and frameworks that can be scaled across the global partner network.

Partner Success Consultant – Commerce

• Own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.
• Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
• Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
• Consult with provider leadership to re-engineer clinical and administrative workflows.
• Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

• Cultivate and manage senior-level relationships within large health systems, serving as the primary point of accountability for account health and performance.
• Partner with CS Operations and Growth teams to drive account expansion and secure contract renewals.
• Develop strategic narratives that communicate Pearl's value and keep executive stakeholders informed and engaged.
• Utilize your VBC expertise to partner effectively with internal teams as well as have accountability for the Customer’s performance.
• Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.
• Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
• Oversee the education and integration of Pearl's technology tools into customer workflows, ensuring seamless practice transformation.
• Proactively resolve issues and create an exceptional experience for providers.
• Collaborate with cross-functional teams such as Product, Performance Intelligence, Data Science, and ACO Operations to optimize provider performance and develop/implement remediation plans.
• Work across the organization to guarantee successful implementation of critical projects for assigned customers.

Director, Customer Success

• Consult with management on efforts and processes for overseeing customer network development and customer support activities
• Work directly with lenders to develop their capabilities to deliver loans to Fannie Mae
• Support customer engagement opportunities
• Build strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best-in-class customer service.
• Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles.
• Provide guidance and recommendations on promoting and selling Fannie Mae's products and services.
• Provide subject matter expertise, best practices, and recommendations to management.

Customer Success Manager jobs in Washington

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Customer Success Manager

Customer Success Manager

Customer Engagement Programs Lead

Senior Manager, Enterprise Customer Success

Senior Customer Success Manager

Enterprise Customer Success Manager, Exteriors

Customer Success Manager

Strategic Customer Success Manager – Public Sector

Principal, Multifamily Customer Engagement and Partner Management

Corporate Customer Success Manager

Customer Success Manager

Strategic Customer Success Manager – MarTech / AdTech

Customer Success Operations Lead

Senior Customer Success Manager

Senior Customer Success Manager

Client Success Consultant

Partner Success Consultant – Commerce

Customer Success Manager

Director, Customer Success

Principal, Multifamily Customer Engagement and Partner Management