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Inside Higher Ed

Corporate Customer Success Manager

Inside Higher Ed

Corporate Customer Success Manager ensuring exceptional client experience while managing implementations. Collaborating with teams to drive partnership growth for Inside Higher Ed.

Posted 7/8/2026full-timeWashington D.C. • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and relationship management, with a strong focus on project management and effective communication. Capable of building long-term client relationships and delivering actionable insights through performance reporting.

Highest-signal resume keywords
Customer SuccessProject ManagementRelationship ManagementAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Relationship-BuildingOrganizational SkillsCollaborationProactive Problem-SolvingAdaptability
Industry Keywords
Client RetentionCampaign PerformanceEngagement FulfillmentOnboardingCross-Functional Teams

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for assigned customer accounts
  • Manage the successful implementation and fulfillment of client engagements from onboarding through completion
  • Develop project timelines and communicate deliverables and milestones
  • Build long-term client relationships through regular communication and campaign reviews
  • Prepare and present campaign performance reports

Requirements

What you’ll need
  • Solid understanding of customer success, client retention, and relationship management principles
  • Strong relationship-building and communication skills
  • Excellent project management and organizational skills
  • Strong analytical skills
  • Ability to collaborate effectively across cross-functional teams
  • Proactive, solutions-oriented, and customer-focused
  • Self-motivated and adaptable with the ability to thrive in a fast-paced environment

Benefits

Comp & perks
  • Health insurance
  • Flexible work arrangements
  • Professional development