Corporate Customer Success Manager

Inside Higher Ed

Corporate Customer Success Manager ensuring exceptional client experience while managing implementations. Collaborating with teams to drive partnership growth for Inside Higher Ed.

Posted 7/8/2026full-timeWashington D.C. • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned customer accounts
Manage the successful implementation and fulfillment of client engagements from onboarding through completion
Develop project timelines and communicate deliverables and milestones
Build long-term client relationships through regular communication and campaign reviews
Prepare and present campaign performance reports

Requirements

What you’ll need

Solid understanding of customer success, client retention, and relationship management principles
Strong relationship-building and communication skills
Excellent project management and organizational skills
Strong analytical skills
Ability to collaborate effectively across cross-functional teams
Proactive, solutions-oriented, and customer-focused
Self-motivated and adaptable with the ability to thrive in a fast-paced environment

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship-BuildingOrganizational SkillsCollaborationProactive Problem-SolvingAdaptability