Senior Customer Success Manager

NVIDIA

Senior Customer Success Manager at NVIDIA ensuring mission-critical AI deployments succeed for federal government. Focused on customer success, adoption, and ongoing support.

Posted 7/3/2026full-timeRemote • Maryland, Virginia, Washington • 🇺🇸 United StatesSenior💰 $224,000 - $356,500 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary post-sale relationship owner for a portfolio of U.S. federal and civilian agency customers
Develop and execute tailored Customer Success Plans that align NVIDIA AI solutions to each agency's mission priorities
Lead regular Executive Business Reviews and agency-level health check-ins
Drive software adoption and usage expansion across NVIDIA AI Enterprise, Run:AI, Omniverse, and hardened AI container deployments
Identify and proactively manage customer health risks
Partner closely with federal system integrators, OEM partners, and prime contractors
Serve as the voice of the customer internally
Support renewal readiness by ensuring customers are achieving their defined success metrics

Requirements

What you’ll need

12+ years of Customer Success, technical account management, or professional services experience supporting U.S. federal government customers
BS degree or equivalent experience
Experience supporting software deployments in classified, air-gapped, or mission-critical environments
Familiarity with federal compliance and security frameworks including FedRAMP, DoD Impact Levels (IL4/IL5/IL6), FIPS 140-3, and NIST 800-53
Strong executive communication and relationship management skills
Understanding of federal procurement processes, contracting vehicles (GSA Schedule, SEWP, IDIQs), and budget cycles
Proven ability to manage complex, multi-stakeholder relationships
Experience with AI, HPC, or advanced software platforms

Benefits

Comp & perks

Competitive compensation
Equity
Benefits

ATS Keywords

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Hard Skills & Tools

Customer Success PlansSoftware AdoptionAI SolutionsHPC PlatformsTechnical Account Management

Soft Skills

Relationship ManagementExecutive Communication