Client Success Consultant

M3 USA

Client Success Consultant training clients on M3 MI subscriptions while collaborating across teams for effective support. Building relationships and ensuring effective product adoption for client retention.

Posted 7/1/2026full-timeRemote • Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client service and account management skills, with a focus on delivering effective training and support to enhance product adoption. Proficient in data analysis and communication, ensuring a seamless client experience through collaboration and proactive relationship management.

Highest-signal resume keywords

Client Service ExperienceStrong Communication SkillsAnalytical MindsetDetail-Oriented OrganizationExperience in Media Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisClient TrainingAccount ManagementPresentation SkillsOnboarding Support

Soft Skills

Relationship BuildingProactive OutreachCollaborationIndependent WorkMulti-Priority Management

Tools & Technologies

TelmarNielsen Clear DecisionsMediaRadar

Industry Keywords

HealthcarePharmaMediaMarket Research

About the role

Key responsibilities & impact

Deliver engaging client training sessions to drive product adoption and proficiency
Build strong relationships through proactive outreach and ongoing support
Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities
Respond to client requests and troubleshoot data, platform, and reporting questions
Support onboarding and business development with data requests and new client setup
Collaborate cross-functionally to ensure a seamless client experience

Requirements

What you’ll need

Experience in client service, account management, or a client-facing training role
Strong communication and presentation skills, with the ability to simplify complex data
Highly organized, detail-oriented, and able to manage multiple priorities
Analytical mindset and comfort working with data and research products
Ability to work independently while collaborating across teams
Bachelor’s degree or equivalent experience
Experience in healthcare, pharma, media, or market research a plus
A strong plus: Experience in media planning and familiarity with industry tools such as Telmar, Nielsen Clear Decisions, or MediaRadar.

Benefits

Comp & perks

Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day