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M3 USA

Client Success Consultant

M3 USA

Client Success Consultant training clients on M3 MI subscriptions while collaborating across teams for effective support. Building relationships and ensuring effective product adoption for client retention.

Posted 7/1/2026full-timeRemote • Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Deliver engaging client training sessions to drive product adoption and proficiency
  • Build strong relationships through proactive outreach and ongoing support
  • Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities
  • Respond to client requests and troubleshoot data, platform, and reporting questions
  • Support onboarding and business development with data requests and new client setup
  • Collaborate cross-functionally to ensure a seamless client experience

Requirements

What you’ll need
  • Experience in client service, account management, or a client-facing training role
  • Strong communication and presentation skills, with the ability to simplify complex data
  • Highly organized, detail-oriented, and able to manage multiple priorities
  • Analytical mindset and comfort working with data and research products
  • Ability to work independently while collaborating across teams
  • Bachelor’s degree or equivalent experience
  • Experience in healthcare, pharma, media, or market research a plus
  • A strong plus: Experience in media planning and familiarity with industry tools such as Telmar, Nielsen Clear Decisions, or MediaRadar.

Benefits

Comp & perks
  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Data AnalysisClient TrainingAccount ManagementPresentation SkillsOnboarding Support
Soft Skills
Relationship BuildingProactive OutreachCollaborationIndependent WorkMulti-Priority Management