Customer Success Manager

Traliant

Enterprise Customer Success Manager at Traliant, managing client portfolios for high satisfaction and retention. Drive product adoption and deliver value through regular client engagement and business reviews.

Posted 7/17/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, focusing on customer retention and satisfaction through effective communication and value delivery. Proficient in managing SaaS solutions sales across various market verticals while utilizing tools like Salesforce and Microsoft Office.

Highest-signal resume keywords

Sales ExperienceAccount ManagementSaaS Solutions SalesClient Relationship ManagementSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceAccount ManagementSaaS Solutions SalesClient Business ReviewsCustomer Retention Strategies

Soft Skills

Customer Satisfaction FocusEffective CommunicationRelationship Building

Tools & Technologies

SalesforceMicrosoft OfficeOutlookTeamsExcelPowerPoint

Industry Keywords

Customer Lifecycle ManagementQuota Carrying RoleMarket VerticalsClient AdoptionValue Showcase

About the role

Key responsibilities & impact

Manage a portfolio of clients, ensuring customer retention and high satisfaction
Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value
Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention
Deliver client business reviews to measure progress, assess key trends and emphasize value

Requirements

What you’ll need

5 + years of Sales or Account Management experience in a quota carrying role
Experience selling SaaS solutions to a variety of market verticals
Proficiency with Microsoft Office programs – Outlook, Teams, Excel, PowerPoint
Experience with Salesforce preferred
Comfortable being on camera during internal and external meetings

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid parental leave
401(k) plan
Employee assistance plan