Customer Success Manager

Govly

Customer Success Manager at Govly helping clients leverage AI for government business. Drive customer adoption and success while collaborating with an experienced executive team.

Posted 7/8/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Be a proactive customer success mindset
Drive adoption, retention, and expansion for your client base
Lead successful implementation and onboarding for new clients
Build and enhance executive relationships within client base
Train and educate Govly users
Share frontline customer experiences back into the business
Bring a scrappiness and hunger to build a truly special team

Requirements

What you’ll need

3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
Strong project management skills & are extremely organized
Comfortable operating in a lean startup and in a fast-paced environment
Pride in work, highly committed to honing craft and willing to learn and grow
Complete sense of ownership; no task is too small
Desire to be part of a high performing team and additive to the culture

Benefits

Comp & perks

Comprehensive health, dental, and vision insurance
401(k) plan, with company match
15 days of accrued PTO per year + 2 week company Holiday break
A truly exceptional opportunity to learn, grow, and make an outsized impact!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Highly OrganizedProactive MindsetCommitment to LearningSense of OwnershipCultural Additive