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Customer Success Manager
GovlyCustomer Success Manager at Govly helping clients leverage AI for government business. Drive customer adoption and success while collaborating with an experienced executive team.
Posted 7/8/2026full-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a proactive customer success mindset with strong project management skills, driving adoption, retention, and expansion within a B2B SaaS environment. Capable of leading client onboarding and training while fostering executive relationships and contributing to a high-performing team culture.
Highest-signal resume keywords
B2B SaaS ExperienceCustomer Success ManagementProject Management SkillsClient OnboardingTeam Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Highly OrganizedProactive MindsetCommitment to LearningSense of OwnershipCultural Additive
Industry Keywords
Customer AdoptionClient RetentionExecutive RelationshipsLean StartupFast-Paced Environment
About the role
Key responsibilities & impact- Be a proactive customer success mindset
- Drive adoption, retention, and expansion for your client base
- Lead successful implementation and onboarding for new clients
- Build and enhance executive relationships within client base
- Train and educate Govly users
- Share frontline customer experiences back into the business
- Bring a scrappiness and hunger to build a truly special team
Requirements
What you’ll need- 3+ years in B2B Saas as either a CSM, Account Manager, Account Executive, or Onboarding Manager
- Strong project management skills & are extremely organized
- Comfortable operating in a lean startup and in a fast-paced environment
- Pride in work, highly committed to honing craft and willing to learn and grow
- Complete sense of ownership; no task is too small
- Desire to be part of a high performing team and additive to the culture
Benefits
Comp & perks- Comprehensive health, dental, and vision insurance
- 401(k) plan, with company match
- 15 days of accrued PTO per year + 2 week company Holiday break
- A truly exceptional opportunity to learn, grow, and make an outsized impact!