Strategic Customer Success Manager – Public Sector

Socure

Strategic Customer Success Manager for Socure, managing public sector client relationships and driving account growth. Leading sales and implementation of identity trust solutions.

Posted 7/11/2026full-timeDistrict of Columbia, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $141,000 - $166,000 per yearWebsite

About the role

Key responsibilities & impact

Own major financial existing accounts
Drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey
Create and implement strategic account plans focused on enterprise-wide deployments of products and services
Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function
Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization
Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts
Manage time-to-revenue timelines following contract signing, including product delivery, integration, and sign-offs
Coordinate technical resources needed for up-sell opportunities and support issues
Own status reporting to support revenue projections
Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning
Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage
Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

Requirements

What you’ll need

BA/BS required
Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role
Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners
A proven track record of quota achievement and demonstrated career stability
Excellent communication and presentation skills
Attention to detail, strong organizational skills, and a bias for action
A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances
Salesforce knowledge
SaaS background
Analytical capabilities and the ability to tell a story with data

Benefits

Comp & perks

Offers Equity
Offers Commission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account PlanningQuota AchievementData AnalysisProduct DeliveryIntegration Management

Soft Skills

Excellent CommunicationPresentation SkillsAttention to DetailOrganizational SkillsSelf-Starter Approach

Certifications

BA/BS