Customer Success Operations Lead

PDQ

Serve as Customer Success Operations Lead, managing operations and strategies for exceptional customer experience at PDQ. Oversee initiatives from analysis to execution to optimize customer success operations.

Posted 7/7/2026full-timeRemote • Arizona, Colorado, Connecticut, Florida, Idaho, Illinois, Kentucky, Maryland, Minnesota, Missouri, Montana, New Hampshire, North Carolina, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization
Take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond
Collaborate with CS leadership and frontline managers to build trust in operational processes
Build dashboards on key CS metrics (customer health, churn, expansions)
Own CS operational initiatives end-to-end, turning strategy into executable plans
Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions

Requirements

What you’ll need

Proven track record in Customer Success Operations, Sales Operations, Revenue Operations, or a closely related ops role
Strong analytical skills with the ability to turn data into actionable recommendations and business cases
Strong project management experience, comfortable proposing, juggling, and completing multiple cross-functional projects in tandem
Technically savvy, with hands-on expertise in CRMs (Salesforce preferred) and CS platforms (e.g. Zendesk)
Excellent communication skills, able to bridge the gap between technical teams and leadership
Experience in a SaaS or subscription-based business model (Nice to Have)
Familiarity with BI or data visualization tools (e.g. Looker, Tableau) (Nice to Have)
Experience with customer journey mapping or lifecycle program design (Nice to Have)

Benefits

Comp & perks

4-Day Work Week
Equity Participation
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Journey MappingLifecycle Program DesignData VisualizationOperational StrategyMetrics Dashboard Development

Soft Skills

Excellent CommunicationCollaborationTrust Building