Performance Marketing

• Collaborate with the marketing team to develop comprehensive demand generation strategies aligned with overall business goals.
• Define and implement multi-channel campaigns to drive awareness, engagement, and conversion.
• Plan, execute, and optimize demand generation campaigns across various channels, including but not limited to digital advertising, content marketing, email, webinars, and events.
• Work with Marketing Operations and Marketing Automation team members to create, test, and optimize campaigns for maximum efficiency and effectiveness.
• Implement trial and demo generation programs to capture and nurture leads throughout the sales funnel.
• Collaborate with the sales team to ensure alignment on lead qualification and handover processes.
• Monitor and analyze the performance of demand generation campaigns, providing regular reports and insights to the marketing and leadership teams.
• Use data-driven insights to refine strategies and tactics for continuous improvement.
• Work closely with content creators, designers, web team, paid team, and other marketing team members to develop compelling and effective campaign assets.
• Collaborate with sales and customer success teams to understand customer needs, gather feedback, and optimize campaigns accordingly.

Demand Generation Manager

Solutions Engineer

• Primary Solutions Engineer for in-product chat support escalation.
• Customers will interface with AI chatbot and escalate to human support, as needed.
• Respond to customer tickets (other than chat - primarily email, sometimes remote conferencing)
• Investigate faults in PDQ Connect’s scanning/inventory capabilities, as well as its application and command deployment.
• Troubleshoot connectivity issues, credential problems, and environmental issues across customer networks.
• Reproduce and escalate bugs to Engineering, with clear technical documentation.
• Maintain and author internal documentation, customer-facing knowledge base articles, and usage guides.
• Capture and prioritize customer feedback and feature requests for Product and Strategy.
• Collaborate with internal teams on product quality, testing, documentation, and process improvements.

Solutions Engineer – IT System Administrator, Connect/Chat Focused

• Respond to customer support tickets (primarily via email, occasionally via remote sessions) related to Windows imaging, deployment, and device management
• Investigate and troubleshoot deployment failures, connectivity issues, imaging anomalies, and configuration challenges
• Reproduce and escalate bugs to engineering with clear documentation
• Create and maintain technical documentation, KB articles, and usage guides
• Capture and communicate feature requests and product feedback from customers to the Product and Engineering teams
• Collaborate with internal teams to test new features, validate fixes, and improve support processes

Solutions Engineer – IT System Administrator

Manager

• Manage paid media programs alongside our paid media manager (e.g., paid search and display), driving experimentation and optimization across channels, and effectively communicating complex performance insights to senior leadership to inform strategic decisions.
• Work with our SEO manager to drive organic search strategy in both traditional and emerging ways, ensuring PDQ products remain visible and authoritative in the evolving AI-driven search landscape.
• Collaborate with internal stakeholders (website, design, product marketing, demand generation, RevOps) to align campaigns and team initiatives with customer personas and brand standards.
• Maintain clear visibility into KPIs across all owned channels through consistent reporting and communication with senior leadership.
• Lead advanced analysis of performance data to surface actionable insights, prioritize experiments, and guide strategic decision-making across the demand generation function.
• Establish and refine standard processes, sharing best practices across the marketing organization.
• Provide guidance, set clear objectives, and foster a collaborative, high-performing team culture.
• Present regularly on program performance and outcomes to marketing, revenue, and product leadership, playing a key role in planning and prioritization.

Acquisition Manager

Marketing

• Design and launch PDQ’s reseller partner marketing program, including structure, tiers, benefits, and rules of engagement
• Build and manage co-marketing campaigns such as webinars, content, events, and digital programs to drive awareness and demand
• Develop campaigns in a box, training and enablement materials, and other marketing collateral that help partners market, sell, and be successful with PDQ
• Collaborate with Product Marketing, Brand, Growth, and Sales teams to align messaging, assets, and go-to-market efforts across partner channels
• Serve as the main marketing contact for key partners, building strong relationships and understanding their business goals
• Track, measure, and report on campaign performance and overall partner program impact
• Experiment with new partner marketing tactics and document learnings to refine PDQ’s partner strategy
• Continuously improve tools, assets, and resources to enhance the partner experience and increase engagement

Partner Marketing Manager – Resellers

Program Manager

• Independently develop, implement, and report on customer marketing programs (cross-sell, onboarding, renewal, retention, advocacy) at the direction of senior leadership
• Facilitate and host customer marketing events and collaborate with sales, customer success, and technical product experts
• Develop and implement review and referral programs that drive brand awareness, credibility, and customer advocacy
• Measure customer satisfaction and loyalty through regular NPS surveys and leverage insights to inform future programs
• Partner with product growth team to experiment with in-platform messaging to drive up-sell opportunities and conversions
• Proactively and regularly report on program and campaign performance, providing key insights to senior leadership
• Collaborate with broader marketing teams on go-to-market launches and product updates
• Analyze data, including product usage, to understand customer pain points and engagement; leverage this data to drive experimentation, establish program strategy, and identify KPIs

Customer Marketing Program Manager

Account Executive

• Lead targeted expansion efforts by identifying and engaging existing PDQ Deploy & Inventory customers who could benefit from PDQ Connect.
• Conduct thoughtful account reviews to understand current workflows, pain points, and Connect-fit opportunities—despite limited product usage data.
• Own the full sales cycle from initial outreach (inbound or outbound) through discovery, product demos, objection handling, and close.
• Work closely with Sales Engineers to scope technical fit, support proofs of concept, and deliver compelling demos tailored to customer needs.
• Educate and guide sysadmins, IT managers, and other stakeholders on how PDQ Connect can simplify endpoint management—especially for remote and cloud environments.
• Maintain clear, accurate pipeline tracking and account notes in Salesforce.
• Collaborate across teams to provide feedback from the field that helps refine our Connect positioning, enablement, and product direction.
• Identify expansion opportunities, drive interest in Connect, and guide customers through the buying journey.

New Business Account Executive

Full-stack Engineer

• Design, develop, test, deploy, maintain, and improve software
• Work across the entire technology stack, from code to infrastructure
• Work with continuous integration and continuous deployment (CI/CD) tools as necessary for building current project work
• Collaborate with teams to deliver on project priorities within deadlines
• Work with customers and team members on technical issues including software outages, security risks, maintenance, deployment, customer support tickets
• Conduct research and prototyping efforts with little oversight
• Exchange constructive, respectful, and frank code reviews with your peers
• Collaborates with UX designers to improve the fit-for-purpose of products
• Preparing for and participating in team meetings
• Involved across the entire product lifecycle from ideation through building, testing, deploying, monitoring and supporting critical systems

Software Engineer

SDET

• Assist with testing throughout the entire software development life cycle
• Assist with refining product feature requirements
• Research, document, and report on identified bugs
• Assist with troubleshooting customer-facing issues (which may include follow-up with customers)
• Build test environments for use with testing
• Utilize scripting languages (such as Javascript, Python, and PowerShell) to enhance testing
• Assist with the creation and expansion of automated test suites using Playwright
• Participate in code reviews
• Establish and maintain a good working knowledge of appropriate products
• Work as part of a Scrum team
• Assist with continually improving our testing culture and processes
• Assist with creation and maintenance of testing docs (tools, processes, and other related materials)
• Research and recommend tools and strategies to enhance testing
• Assist with integrating testing into new and existing CI/CD pipelines

Software Engineer in Test

DevOps Engineer

• Before you apply, please note This is an remote role open to candidates residing in Utah. PDQ makes device management simple, secure, and pretty damn quick. As a Staff DevOps Engineer , you’ll be a hands-on technical leader who architects and scales the infrastructure that powers our SaaS products. You will drive the design of resilient, secure, and cost-optimized systems while making life easier for every engineer at PDQ. You’ll set the bar for how we build and ship software: hardening GCP environments, evolving CI/CD pipelines, operationalizing AI-assisted tooling, and mentoring engineers across teams. This is a high-impact role where you’ll collaborate across product lines, guide strategic platform decisions, and ensure our teams can deliver quickly and safely at scale. What you'll be doing: Scale & Reliability Architect and manage GCP production environments across multiple regions, ensuring resilience, scalability, and security Partner with DBAs, SREs, and senior engineers to lead scalability and reliability initiatives for PDQ Connect Design for future multi-tenancy, regional data isolation, and compliance-readiness for frameworks like FedRAMP and GDPR Security & Compliance Own secure infrastructure provisioning, secrets management, IAM access controls, and runtime policies Harden GCP infrastructure to reduce the blast radius of misconfigurations and bad deploys Integrate SAST, SCA, SBOM, and CSPM tooling into the SDLC and production systems in collaboration with InfoSec and GRC Developer Experience & Productivity Improve the local development loop, test harnesses, and environment consistency across environments Deliver efficient, reliable CI/CD pipelines across dev, test, and prod Integrate and operationalize AI-assisted developer tools to enhance engineering productivity across the SDLC Codify infrastructure and service patterns into reusable Terraform modules, shared libraries, and documentation Observability & Operations Enable observability, monitoring, and alerting across all cloud environments to support proactive operations Implement cloud cost observability and continuously optimize infrastructure spend as we scale Technical Leadership & Mentorship Mentor engineers through code reviews, architectural guidance, and technical pairing Drive internal technical enablement through platform-focused talks, documentation, and hands-on workshops

Staff DevOps Engineer

Platform Engineer

• Lead team building and scaling foundation enabling PDQ Connect
• Lead, mentor, and grow cross-disciplinary team (Platform Engineers, SREs, DBAs, Data Engineering)
• Foster a culture of accountability, learning, and continuous improvement
• Support career development across specialties while unifying the team under shared values and practices
• Deliver core services that power PDQ Connect and future SaaS products
• Establish frameworks, libraries, and patterns that improve scale, security, and reliability
• Guide platform architecture for multi-tenant SaaS, regionalization, and compliance-readiness
• Own uptime, SLIs/SLOs, and incident response practices
• Oversee observability, monitoring, alerting, and MTTR reduction strategies
• Partner with QA leadership to embed platform-level testing into release pipelines
• Guide DBAs and data engineers to ensure datastores meet scale, performance, and availability needs
• Define best practices for data management, replication, query optimization, and cost efficiency
• Drive strategies for scaling data to hundreds of billions of rows
• Translate business and product requirements into platform capabilities
• Partner with Product, Security, and Compliance to ensure solutions meet SOC2, GDPR, and regulatory standards
• Consult with DevOps and Finance to optimize infrastructure spend at scale

Manager, Platform Engineering

Backend Engineer

• Plan, design, and implement software enhancements in Ruby on Rails
• Build and maintain APIs and integrations for macOS, iOS, and related Apple ecosystem workflows
• Instrument and monitor web services to ensure reliability, scalability, and performance
• Contribute to architectural decisions for multi-tenant SaaS systems
• Improve internal tooling, workflows, and developer experience for SimpleMDM engineering
• Collaborate with product managers and designers to translate requirements into high-quality solutions
• Write well-tested, maintainable, and understandable code, and participate in code reviews
• Participate in planning software rollouts, ensuring safe, reliable releases

Senior Software Engineer, Ruby on Rails

Security Analyst

• Before you apply, please note This is an hybrid role and open to candidates in Salt Lake City, UT or within commuting distance of our South Salt Lake City headquarters. As a Security Analyst at PDQ, you will play a key role in protecting our organization’s systems, networks, and data from security threats. You will monitor and investigate security incidents, identify vulnerabilities, and collaborate with IT and engineering teams to strengthen our defenses. This role requires a balance of technical expertise, analytical thinking, and proactive problem-solving. In this role, you will collaborate with PDQ’s Operational Security team to: Ensure proper implementation of security practices, such as vulnerability management Support achievement of meaningful industry certifications (e.g. ISO 27001, SOC2) Manage prioritization of security related activities Monitor threat landscape (e.g. CISA feeds, industry publications, news, etc.) and engage with Product, engineering, and infrastructure Leaders to ensure adequate controls are in place Collaborate with infrastructure teams to ensure security controls are implemented in production environments Automate security checks and scans as well as help prioritize and remediate findings. Assist with in response and recovery related to security incidents or breaches Monitor security alerts and logs to detect potential threats, suspicious activity, or breaches. Perform incident triage, investigation, and response, escalating when appropriate. Conduct vulnerability assessments, risk analysis, and remediation follow-up. Assist with security audits, compliance requirements, and reporting. Support the development and implementation of security policies, procedures, and controls. Research emerging threats, attack vectors, and best practices to improve organizational security posture. Provide guidance and training to staff on cybersecurity awareness and safe practices. Engage in threat hunting activities both in PDQ products and within PDQ networks. Monitor and stop fraud and abuse of our products.

• Nurture leads through initial outreach to deal close, prospect potential new business and provide post-purchase support throughout the customer’s first year with PDQ.
• Perform detailed discovery that helps to uncover the primary pain points a prospect is experiencing, build relationships with key stakeholders, and gain an understanding of the right products & features to help the prospect solve their problems.
• Understand the needs and motivations of all members of the buying committee to target messaging, build business cases, and drive towards a purchase.
• Leverage deep product knowledge and discovery information to perform a targeted demo that shows how the prospective customer how they can solve their problems with our products.
• Partner with Sales Engineering team to drive product adoption / proof of concept throughout the sales process and to speed up time to value.
• Provide proactive support and follow up to customers and prospects while maintaining accurate and up-to-date records in our CRM (we use Saleforce!).
• Become an expert in the features, benefits and application of PDQ's suite of products and look for opportunities to cross-sell.

New Business Account Executive, SMB

Revenue Operations

• Lead the Revenue Operations (RevOps) organization for PDQ
• Create, implement, and manage information systems (e.g., CRM) and operational processes across sales, marketing, and customer success
• Ensure best tools and processes to maximize efficiency across GTM activities
• Administer Salesforce and other sales-related technologies; plan and execute Salesforce administration tasks
• Identify, select, and onboard scalable tools to ensure sales data visibility cross-functionally
• Surface data-driven insights and opportunities to GTM leadership to drive growth across the customer journey
• Track and analyze results through OKRs, KPIs, and performance/efficiency metrics; support monthly recaps and pipeline meetings
• Develop and maintain annual sales plans including territories and compensation
• Partner with marketing, product, and finance for bottom-up/top-down planning alignment
• Lead, mentor, and unify the RevOps team; foster alignment and trust
• Prioritize, delegate, and execute projects balancing strategic planning and individual execution
• Oversee vendor and contractor management to maximize ROI on project resources
• Oversee sales systems enablement to drive adoption and alignment
• Act as an AI thought partner and implementer, exploring and deploying AI use cases to increase GTM efficiency