Marketing

• Leading Marketing Strategy: Developing and refining the overall marketing strategy, aligning it with PDQ's goals and vision, and overseeing its successful implementation across various marketing channels.
• Analyzing Data, Metrics, & Opportunities: Accountable for tracking and optimizing core SaaS metrics like CAC payback, conversion rates, and marketing-driven ARR.
• Collaborating with Cross-functional Teams: Working closely with product management, sales, and other departments to ensure seamless alignment of marketing efforts with product launches, sales strategies, and company-wide initiatives.
• Managing Marketing Teams: Providing mentorship, guidance, and support to marketing teams, fostering a collaborative, engaging, and inclusive environment.
• Nurturing Product-Led Growth (PLG): Continuous ownership of our self-serve engine—leveraging PLG methodologies to maximize user acquisition, activation, and retention, while keeping customer acquisition cost (CAC) highly efficient.
• Driving Mid-Market Expansion & AI Storytelling: Crafting and executing the marketing strategy to accelerate PDQ into the mid-market space. You will define the positioning, messaging, and funnel mechanics required to attract larger organizations, while compellingly articulating the value of PDQ's evolving product story, specifically our integration of advanced AI capabilities.

Vice President, Marketing

Sales

• Lead, coach, and develop a team of 3–5 Partner Managers, setting clear expectations, running regular pipeline reviews, and creating a culture of accountability and growth
• Own and expand PDQ’s reseller network, personally recruiting and onboarding new partners in strategic markets while staying hands-on in high-priority accounts alongside your team
• Architect the channel program, design partner tiers, incentive structures, and enablement frameworks that make PDQ the product resellers want position
• Drive partner enablement at scale, equipping reseller AEs, SEs, and marketing teams with the messaging, tools, and confidence to actively position and sell PDQ solutions
• Partner cross-functionally with Sales, Marketing, Product, and Customer Success to align channel strategy with broader go-to-market motions and joint pipeline generation
• Analyze channel performance data, refine strategy based on leading indicators, and report on pipeline, ARR contribution, and partner health to senior leadership

Head of Channel Sales

Customer Success Manager

• Serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization
• Take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond
• Collaborate with CS leadership and frontline managers to build trust in operational processes
• Build dashboards on key CS metrics (customer health, churn, expansions)
• Own CS operational initiatives end-to-end, turning strategy into executable plans
• Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions

Customer Success Operations Lead

SDET

• Work with the fun stuff: We use Elixir, Rust, JS, PowerShell + TS.
• Design, develop, and execute test automation (E2E, unit, integration, performance) and infrastructure (test provider, CI integration, local development scripts).
• Build and maintain automation for your components; contribute improvements to the test framework and CI/CD pipelines.
• Research, document, estimate, and report on identified bugs; consult with Software Engineers to help write better tests and more maintainable code.
• Collaborate with Product teams to refine feature requirements and partner with cross-functional teams including Engineering, Product, and Design.
• Estimate, prioritize, plan, and coordinate testing activities throughout the entire software development life cycle.
• Create and maintain testing documentation, support newer team members as they onboard, and contribute to PDQ's Open Code Policy by fixing defects across the codebase.

Software Engineer – Test

Product Marketing

• Lead customer research including interviews, surveys, and call reviews to deepen understanding of buyer behavior, pain points, and decision criteria—and ensure those insights flow continuously into messaging, content, and enablement
• Own PDQ’s competitive intelligence program end-to-end—tracking competitors, synthesizing signals, and delivering timely, actionable insights to stakeholders across product, sales, and marketing
• Develop and refine product messaging and positioning that resonates with IT professionals and key buyer personas, differentiating PDQ’s offerings in a competitive market
• Partner with Product Management to influence roadmap prioritization based on market insight, customer feedback, and competitive dynamics
• Build and maintain competitive battlecards, positioning matrices, and win/loss analysis frameworks that enable Sales to compete and win
• Monitor market trends, pricing shifts, and product announcements to proactively inform product and go-to-market strategy, and develop a repeatable cadence for sharing competitive intelligence across the organization
• Serve as PDQ’s primary point of contact for industry analyst firms—managing ongoing relationships, preparing executive briefings, and ensuring PDQ is well-represented in relevant reports and market assessments
• Translate analyst feedback into internal recommendations that inform product positioning, roadmap, and messaging priorities, and pursue opportunities for PDQ to be featured in analyst research that drives credibility with buyers
• Pilot and scale AI-powered tools and workflows that improve the speed and quality of PMM outputs—including competitive research, sales tools, content development, win/loss synthesis, and persona refinement
• Identify where AI can systematically augment the PMM function and build lightweight processes the broader team can adopt, serving as an internal resource for best practices around AI use in marketing
• Create and maintain high-quality sales enablement materials including pitch decks, case studies, competitive battlecards, and objection-handling playbooks, and conduct training sessions to equip the Sales team with the knowledge and tools to win

Vice President, Marketing

Head of Channel Sales

Customer Success Operations Lead

Software Engineer – Test

Product Marketing Manager