Solutions Engineer

• Own customer issues
• Debug deployments and inventory/scanning problems
• Reproduce and escalate product bugs with excellent technical detail
• Improve docs and knowledge articles
• Provide feedback to Product and Engineering based on customer reality
• Support is primarily email-based, with some live chat.
• Ticket ownership and technical investigation from start to finish
• Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)
• Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints
• Collaborate with Engineering, Product, and Strategy on quality and usability improvements

Solutions Engineer – Connect, macOS/Windows

Product Marketing

• Overseeing cross-functional go-to-market planning across products
• Developing positioning and messaging
• Overseeing partner marketing programs
• Collaborating with executive stakeholders
• Setting strategy and developing enablement content
• Providing strategic input on customer research
• Reviewing launch plans and content
• Monitoring key performance indicators
• Partnering with stakeholders to align initiatives

Senior Manager, Product Marketing

Brand Manager

• Create, present, and review content that engages IT pros with practical insights
• Connect with the community across platforms like Reddit, LinkedIn, and Discord
• Develop audio/video content; host webinars
• Speak at industry events and on podcasts
• Manage Brand Ambassadors to turn IT pros’ excitement about our brand into authentic content
• Partner across teams as an SME – work with product, SEO, content marketing, PR, media team, and demand gen
• Review and uplevel content as an SME – be a sharp editor for other writers and teams
• Run surveys, monitor community chatter, analyze internal feedback loops
• Use analytics, comments, and engagement data to learn and adapt
• Create content to communicate technical content

Technical Brand Manager

Backend Engineer

• Design, develop, test, deploy and maintain Elixir services that drive PDQ's products
• Work across the entire technology stack, from code to infrastructure
• Work with continuous integration and continuous deployment (CI/CD) tools as necessary for building current project work
• Collaborate with teams to deliver on project priorities within deadlines
• Work with customers and team members on technical issues including software outages, security risks, maintenance, deployment, customer support tickets
• Conduct research and prototyping efforts with little oversight
• Exchange constructive, respectful, and frank code reviews with your peers
• Collaborate with UX designers to improve the fit-for-purpose of products
• Prepare for and participate in team meetings

Software Engineer, Elixir

• Respond to customer support tickets (primarily via email, occasionally via remote sessions) related to Windows imaging, deployment, and device management
• Investigate and troubleshoot deployment failures, connectivity issues, imaging anomalies, and configuration challenges
• Reproduce and escalate bugs to engineering with clear documentation
• Create and maintain technical documentation, KB articles, and usage guides
• Capture and communicate feature requests and product feedback from customers to the Product and Engineering teams
• Collaborate with internal teams to test new features, validate fixes, and improve support processes

Solutions Engineer – IT System Administrator

Performance Marketing

• Collaborate with the marketing team to develop comprehensive demand generation strategies aligned with overall business goals.
• Define and implement multi-channel campaigns to drive awareness, engagement, and conversion.
• Plan, execute, and optimize demand generation campaigns across various channels, including but not limited to digital advertising, content marketing, email, webinars, and events.
• Work with Marketing Operations and Marketing Automation team members to create, test, and optimize campaigns for maximum efficiency and effectiveness.
• Implement trial and demo generation programs to capture and nurture leads throughout the sales funnel.
• Collaborate with the sales team to ensure alignment on lead qualification and handover processes.
• Monitor and analyze the performance of demand generation campaigns, providing regular reports and insights to the marketing and leadership teams.
• Use data-driven insights to refine strategies and tactics for continuous improvement.
• Work closely with content creators, designers, web team, paid team, and other marketing team members to develop compelling and effective campaign assets.
• Collaborate with sales and customer success teams to understand customer needs, gather feedback, and optimize campaigns accordingly.

Solutions Engineer – Connect, macOS/Windows

Senior Manager, Product Marketing

Technical Brand Manager

Software Engineer, Elixir

Solutions Engineer – IT System Administrator

Demand Generation Manager