SDET

• Participate in testing throughout the entire software development life cycle
• Collaborate on refining product feature requirements
• Research, document, and report on identified bugs
• Troubleshoot customer-facing issues (which may include follow-up with customers)
• Build test environments for use with testing
• Utilize scripting languages (such as TypeScript, Python, and PowerShell) to support testing
• Help create and expand automated test suites in Playwright or Pester
• Participate in code reviews
• Establish and maintain a good working knowledge of appropriate products
• Work as part of an Agile team
• Continually improving our testing culture and processes
• Create and maintain testing docs and test cases (tools, processes, and other related materials)
• Research and recommend tools and strategies to enhance testing
• Update and improve integrating testing into new and existing CI/CD pipelines
• Teach Jr team members how to code and fix broken tests

Software Engineer – Test

Manager

• Own our content management solution to ensure easy scaling and consistency across website efforts, inclusive of training additional team members
• Lead relationships with SEO, paid media, design, product marketing, and demand gen teams to build website pages and experiences that support marketing programs
• Partner with conversion rate focused team members to design, implement, and analyze A/B tests, personalization, and conversion optimizations across key user flows
• Coordinate across marketing and ops teams to manage, prioritize, and communicate the work of our front-end development team
• Build and maintain an internal roadmap that reflects the priorities of the business for stakeholders to easily view the work planned & prioritized across different sites
• Develop and maintain documentation around core user flows, inclusive of key conversion events and interdependencies to ensure uptime across systems
• Independently lead website related projects across marketing, ops, and dev teams inclusive of scoping, managing, communicating, and reporting
• Own regular reporting to help inform optimizations, campaigns, and prioritization across owned domains

Web Manager

Content Manager

• Develop and lead a unified, multi-channel content strategy aligned with brand, growth marketing, and business goals
• Ideate, plan, and measure cross-team content initiatives, including campaigns, serialized assets, webinars, video, and other multimedia
• Create and manage monthly, quarterly, and annual content plans and editorial calendars for leadership visibility and team execution
• Synthesize inputs from across the company into a cohesive content roadmap, ensuring representation across the buyer journey stages
• Partner with SMEs to shape credible thought leadership and technical content
• Manage AEO/LLM optimization tool(s) and lead the content program to increase visibility and share of voice in LLM-based search
• Oversee optimization of content for SEO, AEO, and LLM-based discovery
• Review and copy edit content to ensure consistency with brand voice, positioning, and messaging standards
• Lead, mentor, and develop a high-performing team of content professionals
• Establish content standards, workflows, and governance
• Act as a strategic point of alignment across teams

Content Strategist

Backend Engineer

• Build new features and enhancements in Elixir and React with TypeScript for our cloud-native, agent-based SaaS product.
• Work in a CI/CD environment, shipping code to production frequently following agile principles.
• Collaborate with engineering teammates in the US and Romania on shared priorities.
• Troubleshoot technical issues, from bugs to outages and customer support cases.
• Research, prototype, and contribute to technical decisions.
• Participate in constructive code reviews and continuous learning.

Senior Software Engineer, Elixir

Full-stack Engineer

• Design, develop, test, deploy and maintain Elixir services that drive PDQ's products
• Work across the entire technology stack, from code to infrastructure
• Work with continuous integration and continuous deployment (CI/CD) tools as necessary for building current project work
• Collaborate with teams to deliver on project priorities within deadlines
• Work with customers and team members on technical issues including software outages, security risks, maintenance, deployment, customer support tickets
• Conduct research and prototyping efforts with little oversight
• Exchange constructive, respectful, and frank code reviews with your peers
• Preparing for and participating in team meetings

Senior Software Engineer – Platform

• Design, implement, and maintain automated test suites using Playwright
• Write, execute, and improve manual test cases when automation is not feasible
• Validate product functionality across a variety of browsers, Windows and Mac environments, and network configurations
• Collaborate with product and engineering teams to refine requirements and test strategies
• Build and manage test environments and virtual labs to simulate real-world scenarios
• Contribute to CI/CD pipelines by integrating automated tests and feedback loops
• Ability to work with agile teams using Scrum or Kanban
• Recommend new testing tools, strategies, or frameworks that increase test coverage and efficiency

Software Engineer in Test

• Build new features and enhancements in Elixir and React with TypeScript for our cloud-native, agent-based SaaS product
• Work in a CI/CD environment, shipping code to production frequently following agile principles
• Collaborate with engineering teammates in the US and Romania on shared priorities
• Troubleshoot technical issues, from bugs to outages and customer support cases
• Research, prototype, and contribute to technical decisions
• Participate in constructive code reviews and continuous learning

Software Engineer, Elixir

Solutions Engineer

• Own customer issues
• Debug deployments and inventory/scanning problems
• Reproduce and escalate product bugs with excellent technical detail
• Improve docs and knowledge articles
• Provide feedback to Product and Engineering based on customer reality
• Support is primarily email-based, with some live chat.
• Ticket ownership and technical investigation from start to finish
• Troubleshoot macOS endpoint issues across diverse environments (SMB, enterprise, education, MSP, government)
• Diagnose scanning/inventory failures, deployment failures, remote access issues, connectivity/credential problems, and environmental constraints
• Collaborate with Engineering, Product, and Strategy on quality and usability improvements

Solutions Engineer – Connect, macOS/Windows

Product Marketing

• Overseeing cross-functional go-to-market planning across products
• Developing positioning and messaging
• Overseeing partner marketing programs
• Collaborating with executive stakeholders
• Setting strategy and developing enablement content
• Providing strategic input on customer research
• Reviewing launch plans and content
• Monitoring key performance indicators
• Partnering with stakeholders to align initiatives

Senior Manager, Product Marketing

Brand Manager

• Create, present, and review content that engages IT pros with practical insights
• Connect with the community across platforms like Reddit, LinkedIn, and Discord
• Develop audio/video content; host webinars
• Speak at industry events and on podcasts
• Manage Brand Ambassadors to turn IT pros’ excitement about our brand into authentic content
• Partner across teams as an SME – work with product, SEO, content marketing, PR, media team, and demand gen
• Review and uplevel content as an SME – be a sharp editor for other writers and teams
• Run surveys, monitor community chatter, analyze internal feedback loops
• Use analytics, comments, and engagement data to learn and adapt
• Create content to communicate technical content

Technical Brand Manager

• Design, develop, test, deploy and maintain Elixir services that drive PDQ's products
• Work across the entire technology stack, from code to infrastructure
• Work with continuous integration and continuous deployment (CI/CD) tools as necessary for building current project work
• Collaborate with teams to deliver on project priorities within deadlines
• Work with customers and team members on technical issues including software outages, security risks, maintenance, deployment, customer support tickets
• Conduct research and prototyping efforts with little oversight
• Exchange constructive, respectful, and frank code reviews with your peers
• Collaborate with UX designers to improve the fit-for-purpose of products
• Prepare for and participate in team meetings