Strategic Customer Success Manager – MarTech / AdTech

Branch

Strategic Customer Success Manager at Branch Metrics managing global accounts and driving successful outcomes. Engaging with senior stakeholders to ensure alignment with customer business strategies.

Posted 7/7/2026full-timeRemote • California, Colorado, Florida, Idaho, Illinois, Kansas, Maryland, Massachusetts, Nevada, New York, North Carolina, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $143,500 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full customer lifecycle for strategic accounts, with a focus on driving adoption and growth through AI-powered programs. Proven ability to engage senior stakeholders and lead cross-functional teams in a cloud-based SaaS environment.

Highest-signal resume keywords

Customer Success ManagementStrategic Account ManagementAI Champion ExperienceCloud-Based SaaS SupportCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementAI-Powered Program DesignData InterpretationBusiness Value DocumentationExpansion and Upsell Strategies

Soft Skills

Client ManagementWritten CommunicationVerbal CommunicationInfluencing Senior StakeholdersEntrepreneurial Mindset

Tools & Technologies

CRM ToolsProductivity Tools

Industry Keywords

AdTechMarTechGovernance RealitiesMatrixed TeamsStrategic Success Planning

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the full customer lifecycle for a focused portfolio of global, strategic accounts
Embed as a trusted advisor across decentralized buying centers
Act as the “quarterback” for a global virtual account team
Design and scale AI-powered customer programs
Drive adoption and consumption growth
Own expansion and upsell motions directly on retention-focused accounts
Lead strategic success planning, QBRs, and EBRs
Guide high-stakes consolidation and “build vs. buy” evaluations
Navigate complex commercial and governance realities
Build compelling demonstrations, executive presentations, and business value documents
Serve as the vital link between customers and Branch

Requirements

What you’ll need

6+ years of experience in Customer Success or strategic Account Management
2+ years of experience in the AdTech / MarTech space preferable
Comfort engaging and influencing senior stakeholders
Demonstrated experience as an AI Champion
Strong business acumen
A track record of orchestrating matrixed, cross-functional teams
Experience supporting customers on cloud-based SaaS platforms
Excellent client management, written, and verbal communication skills
Comfort pulling and interpreting aggregate-level data
A self-starter, entrepreneurial mindset and fluency with CRM and productivity tools

Benefits

Comp & perks

Comprehensive benefits package
Health and wellness programs
Paid time off
Retirement planning options