Branch

Customer Support

• Establishing and maintaining a sense of community for Branch’s members is paramount
• Interact with existing members to provide information in response to inquiries about products and services, and handle and resolve complaints
• Handle inbound and outbound sales calls and problem-solve to get future clients the coverage they need
• Provide feedback to the rest of the Branch team to improve the client experience
• Represent the Branch brand
• Provide easy and low effort policy servicing experience to members via inbound and outbound phone calls, chat, and email
• Understand member needs to ensure they have proper protection and present additional options to fill coverage gaps as applicable
• Serve as a billing expert and help make the process effortless for the member
• Keep detailed records of all member interactions
• Serve as first level underwriting for all written policies
• Continually provide feedback to the rest of the Branch team to make our member experience better
• Be the face of Branch to our members. Know them, meet them where they are, be attentive to their needs, and do what’s necessary to help them.

Member Support Specialist