Branch

Customer Success Manager

• Design and operationalize the tech-touch Customer Success strategy for ~1,000 non-managed accounts
• Develop segmentation models based on account size, payout trends, user growth, and engagement signals
• Build structured lifecycle playbooks covering onboarding, activation, growth, and re-engagement
• Define and implement a customer health scoring framework using data from Looker (usage and revenue signals) and HubSpot (account and engagement data)
• Monitor payout volume, transaction frequency, and roster trends in Looker to detect early signs of decline
• Establish thresholds and triggers for intervention
• Design and execute segmented campaigns using HubSpot to drive adoption and engagement
• Develop proactive education initiatives to increase feature utilization
• Continuously analyze campaign performance and refine outreach strategy
• Use AI tools (e.g., Claude, workflow automation platforms) to design, prototype, and deploy scaled engagement programs, health scoring models, and reporting dashboards
• Identify manual or repetitive processes across the Customer Success workflow and build automated solutions to replace them
• Personally engage with high-risk or high-potential accounts when data indicates intervention could improve outcomes
• Conduct structured check-ins focused on usage trends, operational friction, and growth opportunities
• Identify usage growth patterns in Looker that indicate upsell potential
• Create structured processes for surfacing qualified opportunities to Sales
• Partner with the GTM CRM Administrator to define segmentation logic and reporting requirements

Customer Success Operations Manager

Sales Engineer

• Be a trusted advisor. You'll go beyond surface-level conversations to understand customer’s technical needs, systems, and roadblocks. You'll then craft a tailored solution that addresses their specific pain points.
• Bring our product to life. You'll be the expert on our entire product suite, especially our APIs and integration capabilities. You'll build and deliver customized, high-impact product demos that prove our value.
• Bridge the gap between us and our clients. You'll be the main technical point of contact for our customers, building strong relationships with everyone from developers and product managers to C-level executives. You’ll answer the tough questions and make sure the technical details are aligned.
• Work cross-functionally. You'll work closely with our Product and Engineering teams, giving them crucial feedback from the field to help shape our product roadmap. Your insights will directly influence what we build next.
• Level up the GTM team. You'll create content that helps the entire sales team, and you’ll share your knowledge to help mentor and guide your peers.

Senior Sales Engineer

Game Engineer

• Work closely with marketing team to integrate Adjust SDK to measure marketing performance
• Build with Apple and Facebook OAUTH to enable user authentication in game
• Work closely with Facebook API to enable social connectivity with various game mechanics
• Ensure the best possible performance, quality, and responsiveness of the game
• Adopt our test-driven culture and meet high internal standards for code quality and documentation

Senior Unity Engineer – Contract

Product Operations

• Build and scale the Product Operations function
• Define and execute the strategic vision for product operations
• Own end-to-end product lifecycle operations
• Identify, pilot, and operationalize AI-powered tools
• Lead cross-functional initiatives spanning product, engineering, GTM, and customer success
• Design and operationalize a Voice of the Customer program
• Partner with Product Leadership on strategic planning
• Establish and report on operational health metrics

Principal Product Operations Manager

Financial Planning and Analysis

• Manage complex calendars, scheduling, and prioritization for the Chief Financial Officer, ensuring time is aligned to the highest-impact work
• Manage coordination of the commercial insurance renewals for several different independent companies
• Lead the process of setting up the HR processes for open position recruitment for the Finance, Accounting and Actuarial Departments under the direction of the Chief Financial Officer
• Coordinate internal and external meetings, including logistics, agendas, materials, and follow-up actions
• Support travel planning and expense management with a high level of accuracy, efficiency, and attention to detail
• Prepare documents, presentations, and meeting materials that enable the Chief Financial Officer to make informed decisions and stay organized
• Track action items, deadlines, and key deliverables to help ensure priorities move forward effectively
• Partner cross-functionally with teams across the business to coordinate activities, share information, and keep work progressing smoothly
• Exercise sound judgment and discretion in handling sensitive, confidential, and time-sensitive information
• Identify opportunities to improve administrative processes, create structure, and increase efficiency in day-to-day operations
• Provide support for team events, department meetings, and other operational initiatives as needed
• Openness to providing support from time to time for other executive leaders as capacity allows.

Executive Assistant – CFO

Full-stack Engineer

• Design, develop, and lead the architecture of policy administration systems for U.S. personal lines home and auto insurance products.
• Serve as the principal engineer for multiple engineering teams and manage the end-to-end delivery of large-scale software projects.
• Implement and maintain scalable applications using React Native or Ionic, React, TypeScript, Node.js, AWS, and serverless frameworks.
• Oversee third-party integrations with policy management systems, including API development and lifecycle maintenance.
• Mentor engineers, establish coding standards, and drive technical decision-making across cross-functional teams.

Principal Engineer

• Build and own features across the full stack from API to UI.
• Collaborate with Product and Design on early requirements and tradeoffs.
• Improve architectural foundations, testing practices, and engineering velocity.
• Bridge frontend and backend systems with clean, intentional design.
• Lead with pragmatism and initiative in fast-moving, often ambiguous spaces.

Senior Software Engineer – Full Stack

IT Support

• Manage the entire technology aspect of employee onboarding: Activate user accounts in Okta SSO system, Provide basic IT orientation and setup assistance to new employees.
• Manage the technology aspect of employee offboarding: Deactivate and revoke access to all company systems and applications, Coordinate the secure recall of company-issued equipment.
• Trigger the shipping and receiving of company-issued laptops and peripherals to employees in various locations.
• Maintain an accurate and up-to-date inventory of all IT assets using our asset management system.
• Provide first-line technical support for common hardware, software, and network issues when not handled by the MSP.
• Help maintain IT documentation, knowledge base articles, and procedural guides.

IT Helpdesk Engineer I

Marketing

• Develop and implement a holistic B2C marketing strategy aligned with company goals, including brand awareness, customer acquisition, and revenue growth.
• Lead, mentor, and grow a team of marketing professionals, fostering a culture of collaboration, innovation, and performance.
• Oversee all end-user acquisition channels, including but not limited to collaborative co-marketing, email, SMS, in-app notifications, paid media, and affiliates or partnerships.
• Act as a brand steward, ensuring all B2C marketing communications are consistent with the company's voice, values, and visual identity.
• Understand client objectives, craft value propositions and messaging frameworks, develop co-marketing campaigns, and execute campaigns in partnership with the customer to drive worker sign-ups.
• Develop and manage a lifecycle marketing strategy, including loyalty programs, re-engagement campaigns, and personalized communications to increase end-user lifetime value (LTV).
• Own and manage the B2C marketing budget, allocating resources effectively to maximize ROI and achieve key performance indicators (KPIs).
• Establish and monitor key metrics, providing regular reports on marketing performance to the leadership team. Use data and insights to optimize campaigns and inform future strategies.
• Stay informed about industry trends, consumer behavior, and competitor activities to identify new opportunities and maintain a competitive edge.
• Partner closely with Product, Data, Professional Services, and Support teams to ensure a seamless and positive customer and end-user experience from initial contact through post-purchase support.

Director, B2C Marketing

• Manage the full lifecycle of end-user computing devices (laptops, desktops, mobile devices) for Windows, macOS
• Manage automated solutions for device provisioning (Zero-Touch Deployment), configuration, patching, software deployment, and deprovisioning.
• Manage Mobile Device Management (MDM) and Unified Endpoint Management (UEM) solutions (e.g., Intune, Jamf).
• Create and maintain standardized device configuration profiles and application packages.
• Ensure all end-user devices are secure, compliant with company policies, and up-to-date with security patches and software updates.
• Oversee configuration and maintenance of network infrastructure in our remote offices.
• Manage and troubleshoot network devices, including routers, switches, firewalls, and Wi-Fi access points (e.g., Cisco Meraki, Ubiquiti, FortiGate).
• Configure and maintain VPN solutions for secure remote access and site-to-site connectivity.
• Monitor network performance and availability, proactively identifying and resolving issues to ensure optimal uptime and user experience.

IT Engineer II

DevOps Engineer

• Architect, design, and evolve complex distributed systems to improve reliability, operational efficiency, and performance at scale
• Partner closely with product, security, and data engineering teams to translate business needs into resilient and scalable system designs
• Drive reliability through automation and advanced observability
• Lead and mentor in high stakes situations
• Perform deep infrastructure cost audits
• Own and maintain key distributed data platforms
• Guide teams in defining SLIs/SLOs and operational best practices
• Continuously identify and eliminate bottlenecks
• Champion Infrastructure as Code (IaC) to automate provisioning, configuration, and lifecycle management
• Lead our GitOps and deployment strategy using Argo CD

Senior Site Reliability Engineer

Backend Engineer

• Take ownership of the system architecture to meet future requirements
• Research, create proofs-of-concept (PoCs), and introduce new technologies
• Act as a reliable technical contributor who owns, drives, and solves complex problems independently
• Own the production operation and monitoring of your systems
• Independently lead key technical projects through the full development lifecycle
• Mentor other engineers to accelerate their growth
• Challenge existing processes and identify improvements in development lifecycle and team operations