Enterprise Support Specialist

Branch

Enterprise Support Specialist responsible for troubleshooting and providing solutions for customers using Branch products. Enhancing customer retention and product improvements in the financial services sector.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting technical issues and providing customer support in B2B SaaS and fintech environments. Proficient in using support tools and project management to enhance customer experience and operational efficiency.

Highest-signal resume keywords

B2B Support ExperienceSaaS KnowledgeFintech ExperienceZendesk ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingProblem SolvingExcel ProficiencyGoogle Sheets Proficiency

Soft Skills

Excellent CommunicationCoachable

Tools & Technologies

ZendeskCustomer Support Tools

Industry Keywords

Customer RetentionFeedback LoopIntegration IssuesCustomer Experience

About the role

Key responsibilities & impact

Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
Investigate and resolve technical issues stemming from integrations.
Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
Understand the customer experience and identify areas to improve the product and/or operations.
Requires phone support and customer callbacks.

Requirements

What you’ll need

Previous B2B support experience in SaaS and/or fintech
Project management experience (preferred)
Proficient in Excel / Google Sheets
Excellent communicator both verbal and written
Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions
Coachable - Open to feedback and can show improvement
Experience with Zendesk support software a plus

Benefits

Comp & perks

Market-leading medical, dental, and vision insurance
Stock options
Free Premium-Tier Origin Financial Wellness subscription
Monthly home-office stipend
401k (TransAmerica)
12-weeks paid parental leave for birthing and non-birthing parents
Flexible time off + sick and safe time
11 paid company holidays
Branch@Branch Same Day Pay Option