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Branch

Enterprise Support Specialist

Branch

Enterprise Support Specialist responsible for troubleshooting and providing solutions for customers using Branch products. Enhancing customer retention and product improvements in the financial services sector.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact
  • Coordinate solutions for customers whose operations depend on Branch products by troubleshooting technical issues, providing educating moments, and maintaining a feedback loop in order to support customer retention.
  • Investigate and resolve technical issues stemming from integrations.
  • Triage, escalate, and partner with various teams such as Customer Success, Account Management, User Support, Risk, and Engineering to ensure timely resolution and mitigate likelihood of repeat incidents.
  • Use internal and third-party customer support and configuration tools to troubleshoot and resolve issues.
  • Understand the customer experience and identify areas to improve the product and/or operations.
  • Requires phone support and customer callbacks.

Requirements

What you’ll need
  • Previous B2B support experience in SaaS and/or fintech
  • Project management experience (preferred)
  • Proficient in Excel / Google Sheets
  • Excellent communicator both verbal and written
  • Problem Solver - Ability to identify, troubleshoot issues, and propose simple solutions
  • Coachable - Open to feedback and can show improvement
  • Experience with Zendesk support software a plus

Benefits

Comp & perks
  • Market-leading medical, dental, and vision insurance
  • Stock options
  • Free Premium-Tier Origin Financial Wellness subscription
  • Monthly home-office stipend
  • 401k (TransAmerica)
  • 12-weeks paid parental leave for birthing and non-birthing parents
  • Flexible time off + sick and safe time
  • 11 paid company holidays
  • Branch@Branch Same Day Pay Option

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Technical TroubleshootingProblem SolvingExcel ProficiencyGoogle Sheets Proficiency
Soft Skills
Excellent CommunicationCoachable