Strategic Program Manager

Branch

Strategic Program Manager leading internal initiatives; manages onboarding and operations for key partners at Branch. Engages cross-functional teams to deliver world-class solutions and exceptional experiences.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Client Relationship Management for Design Partners: Lead the client-facing aspects of product launches for design partners.
Project Management for Partner Integrations: Oversee the technical and operational aspects of partner integrations, ensuring smooth and timely project execution.
SOW Approval: Responsible for the sign-off of custom SOWs created for integration customers.
Liaison Between Product and Customer Success Teams: Serve as the bridge between Customer Success and Product teams.
Process Optimization and Enablement: Develop and refine processes for onboarding, customer feedback loops, and internal playbooks.
Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, Success, Risk, and Support.
Maintain highly organized and comprehensive internal and external documentation.
Provide regular project updates to key stakeholders and executive management.
Participate in relevant client-facing meetings with key stakeholders, steering and influencing where necessary.
Negotiate customer requests while balancing needs with system capabilities, business impact, resources, and timelines.
Engage with technical stakeholders to solution, document, test, and deploy various integration workflows and configurations.
Accountable to revenue attainment on new logo bookings through user and product adoption.

Requirements

What you’ll need

5-10 years of experience in enterprise project management, leading complex, cross-functional projects
Experience in designing, testing, and deploying integrated solutions, with a technical understanding of APIs, webhooks, and deployment best practices
Proficient in implementation best practices with demonstrated ability to create and deliver repeatable processes that drive improvements for KPIs such as time to launch, on-time delivery, revenue attainment, etc.
Strong verbal communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders
Highly detailed in internal and external documentation, with a focus on maintaining accurate and comprehensive records
Detail-oriented with the ability to think strategically and anticipate potential issues and risks
Proven experience in developing and implementing new processes, best practices, and supporting resources to drive repeatability and operational efficiency
Ability to solve complex technical and operational problems, with a strong focus on delivering exceptional customer experiences

Benefits

Comp & perks

Market-leading medical, dental, and vision insurance
Stock options
Free Premium-Tier Origin Financial Wellness subscription
Monthly home-office stipend
401k (TransAmerica)
12-weeks paid parental leave for birthing and non-birthing parents
Flexible time off + sick and safe time
11 paid company holidays
Branch@Branch Same Day Pay Option

ATS Keywords

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Hard Skills & Tools

Project ManagementAPI UnderstandingWebhook ImplementationDeployment Best PracticesKPI ImprovementProcess DevelopmentOperational EfficiencyTechnical Problem Solving

Soft Skills

Interpersonal SkillsDetail-OrientedStrategic Thinking