Customer Success Manager

Pearl Health

Customer Success Manager responsible for customer satisfaction in value-based care settings. Engaging with providers to drive operational efficiencies and long-term performance.

Posted 6/29/2026full-timeRemote • Massachusetts, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

Own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.
Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
Consult with provider leadership to re-engineer clinical and administrative workflows.
Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Requirements

What you’ll need

A Bachelor’s degree or equivalent professional experience.
4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
Experience in value-based care
Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
Willingness to travel up to 25% for critical in-person customer meetings.

Benefits

Comp & perks

Competitive benefits package. Details at __pearlhealth.com/careers__

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data AnalysisWorkflow Re-engineeringStrategic Implementation FrameworksPerformance Data Analysis

Soft Skills

Problem SolvingProactive Issue ResolutionCustomer Experience Enhancement