Pearl Health

Account Manager

• Build, manage, and execute against targeting methodology, funnel development, and relationship development with key targets (especially large physician and hospital groups) to achieve key performance indicators
• Articulate vision of enterprise product offering (primarily, to large primary care prospects; secondarily, to community hospitals, ACO, CINs, IPAs/MSOs. and health system prospects).
• Facilitate and contribute to a feedback loop around enterprise targets, based on direct prospect reactions, synthesized insight, and other critical data points
• Serve as steward of the sales process for large enterprise groups with a set minimum number of lives (greater than 2k), ensuring that key actions, deliverables, and analyses are delivered on a timely basis to achieve enterprise-focused sales objectives
• Demonstrate aptitude for relationship building and creating an exceptional experience for our providers
• Design and improve the communication modules, outreach mechanisms, and rewards that further engagement with our provider partners
• Travel as needed to prospect/client locations and industry conferences/events.
• Use Hubspot to meticulously track progress with opportunities as you manage your markets.

Director, Enterprise Partnerships

Customer Success Manager

• Cultivate and manage senior-level relationships within large health systems, serving as the primary point of accountability for account health and performance.
• Partner with CS Operations and Growth teams to drive account expansion and secure contract renewals.
• Develop strategic narratives that communicate Pearl's value and keep executive stakeholders informed and engaged.
• Utilize your VBC expertise to partner effectively with internal teams as well as have accountability for the Customer’s performance.
• Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.
• Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
• Oversee the education and integration of Pearl's technology tools into customer workflows, ensuring seamless practice transformation.
• Proactively resolve issues and create an exceptional experience for providers.
• Collaborate with cross-functional teams such as Product, Performance Intelligence, Data Science, and ACO Operations to optimize provider performance and develop/implement remediation plans.
• Work across the organization to guarantee successful implementation of critical projects for assigned customers.

Director, Customer Success

• Own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.
• Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
• Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
• Consult with provider leadership to re-engineer clinical and administrative workflows.
• Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

• Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
• Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health.
• Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards.
• Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
• Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations.
• Ensure final deal terms are accurately reflected in contracts and related reporting systems.
• Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time.

Customer Success Operations – Contract

People Operations

• Oversee recruiting, HR, employee experience, performance management, compensation, and professional development
• Lead a tech-first transformation of the People function
• Evaluate and improve existing systems and processes
• Build a systematic, scalable approach to the People function
• Strengthen employee experience and serve as a trusted advisor to leadership
• Maintain awareness of and ensure compliance with all relevant employment laws

Director, Enterprise Partnerships

Director, Customer Success

Customer Success Manager

Customer Success Operations – Contract

Chief People Officer