Pearl Health

Operations

• Lead the operational strategy that powers Pearl’s value-based care success, connecting cross-functional teams, data, and execution to drive measurable impact on patient outcomes and provider performance.
• Drive the roadmap for operational programs and partnerships that reduce unnecessary spend and utilization and improve care delivery across Pearl’s provider network.
• Partner with Data Science, Product, and Customer Success to size and prioritize strategic opportunities that impact total cost of care.
• Translate insights into scalable operational tactics that improve patient outcomes, decrease wasteful spending, and enhance provider experience.
• Lead efforts to identify, investigate, and mitigate fraud, waste, and abuse (FWA) — ensuring our processes uphold integrity and quality across the network.
• Develop and manage strategic vendor partnerships that advance Pearl’s total cost of care and utilization management objectives.
• Partner with Product and Growth teams to transform provider feedback and market learnings into product enhancements and operational improvements.
• Collaborate with Customer Success to design, roll out, and optimize provider incentive and engagement programs.
• Champion provider education through clear communication materials, guides, and training sessions that support success in value-based care models.

Director, Operations

Customer Success Manager

• Provide critical support that enables our provider partners to succeed with Pearl's platform and programs.
• Be a central hub of coordination and execution, working closely with Customer Success Managers.
• Coordinate the end-to-end onboarding process for new provider groups.
• Support Customer Success Managers in managing the day-to-day needs of our enterprise accounts.
• Manage key projects and workstreams.
• Develop and prepare materials for customer touchpoints.
• Serve as a key liaison between customers and internal teams.
• Analyze customer performance data to help develop reports and summaries.
• Act as the voice of the customer by documenting their feedback and escalating potential issues.

Associate, Customer Success

Data Scientist

• develop and maintain analytics infrastructure in Python, SQL, and PySpark for research in the VRDC
• partner with Finance and Data Scientists to understand practice management
• synthesize findings into decision tools for risk management products
• build foundational infrastructure and standard operating procedures for pricing/underwriting based on Medicare data
• design greenfield systems and architect experimentation pipelines
• improve performance of 500+ models predicting financial viability of practices in value-based care

Staff Data Scientist

Recruitment

• Own end-to-end recruiting for a variety of roles across the business (customer success, analytics, etc.)
• Partner with hiring managers to shape role requirements and craft sourcing strategies
• Source, engage, and nurture diverse candidates through creative outreach and networking
• Coordinate interviews and communication, ensuring a seamless candidate journey from application to offer
• Advise hiring managers on interview best practices and equitable decision-making
• Track and share recruiting metrics that inform decision-making and improve outcomes
• Continuously refine processes to scale with Pearl’s growth and deliver consistency across roles
• Contribute to broader People initiatives, including employer branding and engagement projects

Staff Recruiter

Platform Engineer

• Utilize Infrastructure as Code (Terraform) to ensure reproducible and scalable environment setups
• Design and implement infrastructure for applications hosted on AWS, supporting event-driven systems and serverless functions
• Develop and maintain robust CI/CD pipelines using tools such as Github Actions, CircleCI and AWS CodePipeline
• Develop tools and workflows to automate the software development lifecycle from inception through production, including code promotion and configuration management
• Own the observability pipeline to ensure applications can be well monitored
• Scale infrastructure to meet increasing demand while managing cost effectively
• Help inform our security and compliance best practices by ensuring our architecture meets the demands of a regulated work environment
• Set and maintain a high bar for quality and operational excellence for all software engineers at Pearl Health

Senior Platform Engineer

Data Analyst

• Partner with Product, Engineering, Customer Success, and other teams to translate business challenges into actionable analytical solutions.
• Build and maintain data assets, dashboards, and reports that deliver insights and unlock decision-making.
• Collaborate with Data Engineering to design and build data marts and pipelines in Snowflake & dbt that directly serve stakeholder needs.
• Translate complex business challenges into analytical frameworks, leveraging statistical modeling (e.g. regression analysis) to provide actionable recommendations and influence key decisions.
• Manage a prioritized backlog of requests, balancing competing stakeholder needs with business impact.
• Contribute to the company’s analytics strategy and roadmap, identifying opportunities with a 1–2 year horizon.
• Mentor analysts across the team, sharing best practices in analysis, stakeholder engagement, and data storytelling.
• Help establish standards and workflows for data analysis, reporting, and dashboard development.

Staff Data Analyst

• Coordinate the end-to-end onboarding process for new provider groups to ensure a smooth and successful implementation.
• Support Customer Success Managers in managing the day-to-day needs of our enterprise accounts, including product adoption, performance reporting, and workflow design.
• Manage key projects and workstreams, applying your project management skills to keep cross-functional stakeholders aligned and deadlines met.
• Develop and prepare materials for customer touchpoints, including agendas for working sessions, training calls, and business reviews.
• Serve as a key liaison between customers and internal teams—including Practice Transformation, Data Science, and ACO Operations—to coordinate deliverables.
• Analyze customer performance data to help develop reports and summaries for both internal and external stakeholders.
• Act as the voice of the customer by documenting their feedback and escalating potential issues or risks to senior team members.

Customer Success Associate

• Report directly to the CEO and act as an internal special operator deployed across the company to lead critical, time-sensitive initiatives
• Lead high-priority strategic initiatives from conception through completion across product, operations, and go-to-market teams
• Partner with the CEO and senior leadership to identify, define, and prioritize the company’s most pressing challenges and opportunities
• Embed within different teams to rapidly assess complex situations, build actionable plans, and execute with speed and precision
• Drive alignment and momentum on cross-functional projects, managing complex timelines and coordinating with stakeholders at all levels
• Serve as the connective tissue between teams: crunch numbers, build presentations, manage partnerships, or launch pilots as needed

Senior Director, Strategy and Operations

• Shape how primary care providers succeed in value-based care by leading critical, cross-functional initiatives that translate complex performance data into actionable, tech-enabled services and product pilots.
• Own and execute initiatives designed to improve client performance and help shape the capabilities built into the Pearl Platform.
• Manage and scale our patient engagement services, experimenting with technologies like AI to compliantly deploy them to more practices.
• Support the development and deployment of our client performance management system, including capabilities for preferred network management.
• Collaborate with partners across R&D, Customer Success, Clinical Strategy, and Analytics to manage relationships that are critical to success in value-based care.
• Identify opportunities for improvement across our products and operations, making structured, data-driven recommendations as we continue to scale.
• Build and operate scalable systems to track the leading and lagging indicators of success across your initiatives.
• Support core team functions to help maintain our team’s effectiveness and efficiency.

Operations Manager, Product Solutions

• Partner with executive leadership across the company to establish the DS&A team's strategic priorities and ensure bidirectional alignment with company goals.
• Lead, mentor, and develop a team of DS&A managers and Principal Data Scientists, fostering their professional growth and career progression.
• Define the team's multi-year research trajectory in collaboration with the Chief Data Science Officer, identifying new opportunities and fostering innovation.
• Establish and refine robust frameworks and best practices for research, quality assurance, and operational efficiency to maximize your team's impact.
• Collaborate with Engineering and Technical Operations leadership to envision and build a scalable, secure MLOps environment that meets future research and product needs.
• Pioneer the application of Generative AI within DS&A operations to amplify the team's impact and serve as a model for broader company adoption.
• Communicate complex technical concepts and strategic initiatives clearly and persuasively to executive leadership, investors, and external partners to influence critical decision-making.