Customer Success Operations – Contract

Pearl Health

Customer Success Operations role assisting with contract execution and managing provider roster submissions for Pearl Health. Collaborating across teams and ensuring efficiency during high-volume seasons.

Posted 6/11/2026contractRemote • Massachusetts, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $50 per hourWebsite

About the role

Key responsibilities & impact

Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data
Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health.
Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards.
Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients
Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations.
Ensure final deal terms are accurately reflected in contracts and related reporting systems.
Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time.

Requirements

What you’ll need

2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions
Experience working cross-functionally across operational, commercial, and technical teams
Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people
Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes
Comfortable operating in a fast-moving environment with seasonal urgency.

Benefits

Comp & perks

Duration: This is a contract role up to 40 hours per week ending October 30, 2026.
Hourly Range: $50 per hour
*Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementversion controldata accuracyauditingmetadata mappingcompliancepricing analysisquality controldeal terms validationroster management

Soft Skills

coordinationcommunicationcross-functional collaborationproblem-solvingtime managementstakeholder engagementadaptabilityattention to detailorganizational skillsrisk management