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Inside Higher Ed

Customer Success Manager

Inside Higher Ed

Customer Success Manager leading customer success engagements at Inside Higher Ed. Building strong relationships with clients and driving customer satisfaction and retention.

Posted 7/23/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on relationship building, onboarding, and retention strategies. Proficient in identifying upsell and cross-sell opportunities while maintaining effective communication with key accounts.

Highest-signal resume keywords
Customer Success ManagementAccount ManagementRelationship BuildingCustomer Retention StrategiesAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsDetail-OrientedStrong Relationship-Building Skills
Industry Keywords
Customer AccountsOnboardingTrainingBusiness ReviewsUpsell OpportunitiesCross-Sell Opportunities

About the role

Key responsibilities & impact
  • Serve as the main point of contact for assigned customer accounts.
  • Lead customer success activities such as onboarding and training.
  • Identify opportunities for clients to get more value from our products.
  • Build and maintain regular communication with key accounts.
  • Conduct regular check-ins and business reviews with clients.
  • Proactively identify upsell and cross-sell opportunities.

Requirements

What you’ll need
  • Fluent in written and spoken English.
  • Strong relationship-building skills.
  • Excellent communication skills.
  • Good analytical skills.
  • Solid understanding of customer retention strategies.
  • Detail-oriented with the ability to manage multiple customer accounts.
  • Previous experience in a Customer Success or Account Management role.

Benefits

Comp & perks
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development